Article Per Year (5 Year)
p-Index From 2021 - 2026
2.932
P-Index
This Author published in this journals
All Journal AdBispreneur Journal of Secretary and Business Administration The International Journal of Business Review (The Jobs Review) Jurnal Sekretaris & Administrasi Bisnis
Chandra Hendriyani
Unknown Affiliation
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Published : 25 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 25 Documents
Search

 1   2   3 
The Effectiveness of Morning Briefing in Building Employee Engagement at Novotel Bandung Hotel Cantika Raka Permata Putri; Chandra Hendriyani; Fenny Damayanti
The International Journal of Business Review (The Jobs Review) Vol 5, No 2 (2022): The International Journal of Business Review. December 2022
Publisher : Fakultas Pendidikan Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/tjr.v5i2.53935

Abstract

Abstract. After the Covid-19 pandemic has changed the order of the tourism business which must prioritize health, cleanliness, and security. Hoteliers such as Hotel Novotel Bandung anticipate changes in tourist trends by implementing Cleanliness, Hygiene, Sanitation, and Environment (CHSE) certification and developing internal service strategies so that hotel occupancy rates can quickly increase again. Teamwork and achieving the vision become management orientation. Therefore, the morning briefing is used as an internal communication medium to continuously monitor service quality and build employee engagement. This study uses descriptive qualitative methods with data collection techniques using observation, interviews, and secondary data. The results of the study show that having a morning briefing before starting work makes internal communication run smoothly and coordination between departments becomes easier and employee engagement is built. The culture of morning briefings must be carried out regularly to maintain the commitment to creating business sustainability for Novotel Hotels.Keyword. employee engagement; morning briefing, employees; occupancy; hotel
Analisis Program Kemitraan dalam Meningkatkan Reseller Engagement Evermos Nazhara Putri Yasyfa; Chandra Hendriyani; Fenny Damayanti
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : Akademi Sekretari Manajemen Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i1.316

Abstract

The partnership program is one of the company's strategic efforts to increase revenue in order to achieve a sustainable company. Evermos as one of the social commerce that implements a partnership program to increase reseller engagement. The purpose of this study is to analyze the partnership program in increasing reseller engagement at Evermos. This research method is a descriptive qualitative method using interviews, observations, and secondary data. The results show that the partnership program can increase reseller engagement on Evermos. The growth of resellers from year to year can show that the partnership program can increase company profits and a good corporate image. Evermos carries out coaching and training purposes to improve quality, quantity, and open new business opportunities for resellers to sell various kinds of Muslim products in Indonesia without capital. The author provides suggestions to improve quality in providing partnership programs for partners who will work together in order to increase profits and a good image for the company.
Analisis Kualitas Pelayanan Terhadap Loyalitas Pelanggan pada PT. JKS Realty Bandung Sandra Virky Ramadhani; Chandra Hendriyani
Jurnal Sekretaris dan Administrasi Bisnis Vol 6 No 1 (2022): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v6i1.273

Abstract

Service quality is one of the important factors that the company provides to customers to meet customer needs and make customers loyal to the company. The purpose of this study was to determine the quality of service on customer loyalty at PT JKS Realty Bandung. PT JKS Realty provides four-star hotel-class apartment facilities that are fast in responding to problems faced by customers and create customer loyalty programs through cashback programs, co-branding, discounts, and privilege programs so that loyal customers can be seen from repeat purchases from repeat customers. have more than 1 unit of which 96 people. Loyalty will provide more benefits for the company's business continuity because the customer has experienced one of the products or services of the company. The research method uses descriptive qualitative methods with data collection techniques through observation and secondary data. The results of this study indicate the existence of customer loyalty to the company because the quality of service provided by the company meets customer needs.
Tinjauan Pengajuan Cuti Karyawan Menggunakan Aplikasi Human Resources Information System (HRIS) Di PT Pindad Widia Nurdianti; Chandra Hendriyani
Jurnal Sekretaris dan Administrasi Bisnis Vol 5 No 2 (2021): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v5i2.203

Abstract

This practical work report entitled "Review of Employee Leave Application Using Human Resource Information System (HRIS) at PT Pindad", with the background that PT Pindad is an industrial and manufacturing company engaged in the manufacture of rapidly developing military and commercial products in Indonesia requires efficient management systems in various fields. The focus of this research is how to implement employee leave applications using the HRIS application at PT Pindad Bandung. The purpose of this study was to determine how the implementation of employee leave applications at PT Pindad. In addition, to find out how to implement the theory of the implementation of leave such as filing to the filing of leave letters in the company. This research is a field research (field research) conducted at PT Pindad for 300 hours. Primary data were obtained from direct observations at PT Pindad, while secondary data were obtained from books, documents and articles relating to the research discussion. The results of this study indicate that there is already a match between theory and practice in filing leave and filing leave letters at PT Pindad. The implementation of leave has paid attention to the principles of effective and efficient by maximizing technology in the form of HRIS application. This was done to streamline time and to make recording easier. The system in the HRIS application also provides employee data reports on leave systematically by date. Making it easier to obtain employee data on leave. In order to avoid accumulation of employee leave requests.
Penanganan Surat Masuk Dengan Aplikasi Dropbox Untuk Efektifivitas Komunikasi Internal di Era Digital Tengku Sitti Rochmah; Chandra Hendriyani; Shafira Ramadhanty
Jurnal Sekretaris dan Administrasi Bisnis Vol 4 No 1 (2020): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v4i1.174

Abstract

The rapid development of technology in the digital era is driving changes in the way things work from manual to computerized. Changing the platform to computerization in administration is very helpful for companies, one of which is in cloud computing-based data storage through the use of the Dropbox application. The approved technology will provide benefits consisting of costs incurred, approved operational, and optimization of resources for the company. The purpose of this research is to study the process of implementing incoming mail and distributing mail using the Dropbox application and the benefits that come after distributing mail using the Dropdox application. The research method used is descriptive discussion. Data collection techniques carried out by observation, interviews with branch unit secretaries, and literature studies from books, journals, and documents relating to the discussion of research. The results of the study show that research and distribution of incoming mails using Dropbox conducted by BPJS Employment Cimahi in the digital era is currently facilitating work processes and internal communication between employees and encouraging new goals for companies that can be used quickly.
Analisis Pengelolaan Persediaan Barang Box Polyurethane Berbasis Standar World Health Organization Di PT Bio Farma (Persero) Pratiwie Nirmala Dewi; Chandra Hendriyani
Jurnal Sekretaris dan Administrasi Bisnis Vol 4 No 2 (2020): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v4i2.204

Abstract

Changes in lifestyle and human interaction are now one of the drivers of the emergence of various diseases in the world. The current global pandemic is Coronavirus (Covid-19) is a pandemic that occurred in Wuhan China involving humans who like to eat wild animals that are sold at the Wuhan animal market. The existence of the pharmaceutical industry is one of the needs that can also become a financial driver of a country, including in Indonesia. PT Bio Farma (Persero) is a state-owned company that manufactures international quality vaccines and anti sera. PT Bio Farma (Persero) is the only vaccine manufacturer for humans in Indonesia and the largest in Southeast Asia and already has qualification standards from WHO (World Health Organization). To meet the standardization as a WHO global player, PT Bio Farma (Persero) maintains the vaccine quality standards it produces from the initial manufacturing process to the final vaccine delivery process. One of the processes in the series of stages is the process of managing inventory. One of the items that is often imported from vendors to PT Bio Farma (Persero) for the continuity of the company's production activities is the Polyurethane Box. This box functions to keep the vaccine sterile until it reaches the customer. The purpose of this research is to study how the process of managing goods inventory of Box Polyurethane from receipt of goods to storage in warehouses with standards set by WHO. The research method used is descriptive discussion. Data collection techniques were carried out by observation, interviews with branch unit secretaries, and literature studies from books, journals, and documents related to research discussions.
Analisis Implementasi Aplikasi Jarkomdat Untuk Pelaporan Berita Acara Klarifikasi (BA) Pada Bagian Dukcapil di PT Telkomsat Bogor Neneng Susi Riswanti; Mokhamad Hendayun; Chandra Hendriyani
Jurnal Sekretaris dan Administrasi Bisnis Vol 6 No 1 (2022): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v6i1.206

Abstract

The rapid development of technology in the digital era is pushing for changes in the way it works from conventional to computerized in the management of Clarification Minutes (BA) very helpful to companies, one of which is in the storage of BA through the Data Communication Network (Jarkomdat) application. The technology applied can provide benefits consisting of data security and cost savings. The purpose of this study was to determine how the implementation of BA incoming letters, BA letter management, and BA Soft Copy (SC) letter storage using the Jarkomdat application. Besides, to find out how to report BA Hard Copy (HC). The method used in this research is qualitative research and descriptive approach. Data collection techniques used include observation, direct observation at PT Telkomsat Bogor for 310 hours, literature study by taking references from company documents, books, related journals, interviews with employees of PT Telkomsat's Dukcapil section, and documentation by recording audio, taking photos, looking for data in the form of notes. The results showed that the management of BA using the Jarkomdat application and reporting of BA letters conducted by PT Telkomsat Bogor in the digital era currently facilitates the work process so that it becomes more effective and efficient and the company's goals can run well.
ANALISIS PENGGUNAAN APLIKASI ASABRI MOBILE TERHADAP PENINGKATAN CORPORATE VALUE PADA PT ASABRI (PERSERO) KANTOR CABANG BANDUNG Citra Ayu Agustin; Chandra Hendriyani; Agus Garnida
Jurnal Sekretaris dan Administrasi Bisnis Vol 9 No 2 (2025): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v9i2.540

Abstract

Digital tarsformation has become a strategic necessity for State Owned Enterprises (SOS) in enhancing corporate value and service quality to stakeholders. This study aims to analyze the implementation of the ASABRI Mobile application in improving the corporate value of PT ASABRI (Persero). Bandung Branch Office, through the lens of the SOE core value known as AKHLAK an acronym for Amanah (Trustworthy), Kompeten (Competent), Harmonis (Harmonious), loyal (Loyal), Adaptif (Adaptive), and Kolaboratif (Collaborative). The research uses a qualitative approach, incorporating direct observation and secondary data analysis from relevant literature and user reviews on digital platforms. Findigs indicate that although the ASABRI Mobile application has been downloaded over one million times, user satisfactions remains low, with 66% of respondent expressing dissatisfaction due to technical issues such and OTP delays, login failures, unresponsive features, and PIN memorability problems. These challenges reflect the suboptimal internalization of AKHLAK values in the digital service process. The misalignment between ideal corporate values and digital implementation risk weakening public perception and diminishing long term corporate value. This study recommends systematic improvements, including the optimization of digital infrastructure, implementation of Multi Factor Authentication (MFA), and the enhancement of technical competencies among human resources. Consequently, digitalization can serve as a catalyst for sustainable enhancement of corporate value within PT ASABRI (Persero).
Implementasi Aplikasi Sara Terhadap Produktivitas Karyawan Engineering Di Hotel Pullman Dan Ibis Bandung Felicia Della Raharja; Chandra Hendriyani; Tengku s Rochmah
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 2 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i2.314

Abstract

The COVID-19 pandemic which has an impact on the establishment of the Work from Home (WFH) work system from Work from Office (WFO). The agility of the Pullman Hotel and Ibis Bandung Grand Central companies in responding to pandemic conditions by utilizing technology is carried out through the SARA Hotel Operation application which is used to facilitate the work of employees in receiving complaints, especially to the engineering department from guests and from other departments. The engineering department previously used the Work Order form to receive complaints from external or internal. Many Work Order forms are not archived properly so that the Head of the Engineering Department and the Chief Engineering find it difficult to report to the Hotel Manager or to the General Manager. The research methodology used is descriptive qualitative method with data collection techniques of observation, interviews, and literature study. The results showed that the SARA application increased work productivity, especially indicators of effectiveness. The SARA application is also useful for employees, engineering department teams and leaders for monitoring and making real time work reports.
Implementasi Employee Relations Dalam Meningkatkan Engagement Karyawan Di PT Pos Indonesia Kantor Cabang Utama Bandung Aqmalina Putri Aninditha; Chandra Hendriyani; Tengku Sitti Rochmah; Agus Garnida
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 2 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i2.313

Abstract

Human resources are the driving force of a company to achieve goals effectively and efficiently. Harmonization of the relationship between management and employees needs to be fostered and improved from time to time. PT Pos Indonesia as a government-owned company developed a strategy in the form of implementing a number of employee relations activities to increase employee engagement. The research method used is a descriptive qualitative method obtained through field observations and literature studies. The results showed that the employee relations activities planned by PT Pos Indonesia were in the form of education and training programs, award programs, and special events programs that could increase employee performance and engagement with the company. The largest participation in employee relations activities is a special program, while the most influential dimension of employee engagement is the Vigor dimension, which is the delivery of energy from employees to do their work with enthusiasm and willingness. Other positive impacts that are felt directly by employees have increased work motivation, a sense of respect, a positive work climate, and high loyalty.
Co-Authors Afniar Amelia Sinurat Agus Garnida Aqmalina Putri Aninditha Arzumira Tsara Salsabilla Cantika Raka Permata Putri Citra Ayu Agustin Felicia Della Raharja Fenny Damayanti Irma Sentana Kania Ayunda Putri Lilis Putri Anggraeni Mokhamad Hendayun Mokhamad Mokhamad Nazhara Putri Yasyfa Neneng Susi Riswanti Pratiwie Nirmala Dewi Sandra Virky Ramadhani Shafira Ramadhanty Tengku s Rochmah Tengku Sitti Rochmah Widia Nurdianti