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PENGARUH KUALITAS PELAYANAN DAN BRAND EQUITY PEGADAIAN SYARIAH DIGITAL TERHADAP KEPUASAN NASABAH Dyah Pikanthi Diwanti; Linda Anindita
Ekonomi Islam Vol. 11 No. 2 (2020): Jurnal Ekonomi Islam Fakultas Agama Islam UHAMKA
Publisher : Universitas Muhammadiyah Prof Dr Hamka

The purpose of this study was to determine the effect of service quality variables (X1) and brand equity (X2) of digital sharia pawnshops on customer satisfaction in Yogyakarta sharia pawnshops. The research data collecting was through questionnaire method which was distributed to 42 pawnshop customers using purpose sampling method. The quantitative analysis includes validity, reliability test, classical assumption test including normality test, hetoroscedasticity test, multicollinearity test. The hypothesis testing was through T test and simultaneous test. The results of this study show that service quality has a significant positive effect on customer satisfaction with the value of t = 1.796. Brand Equity has a significant positive effect on customer satisfaction with the value of t = 2.956. The results simultaneously show the magnitude of the F value with a significance of 0,000 <0.05, so it can be concluded that simultaneously service quality and brand equity variables affect customer satisfaction variables.

PENGARUH KUALITAS PELAYANAN DAN BRAND EQUITY PEGADAIAN SYARIAH DIGITAL TERHADAP KEPUASAN NASABAH Dyah Pikanthi Diwanti; Linda Anindita
Ekonomi Islam Vol. 11 No. 2 (2020): Jurnal Ekonomi Islam Fakultas Agama Islam UHAMKA
Publisher : Universitas Muhammadiyah Prof Dr Hamka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/jei.v11i2.5203

The purpose of this study was to determine the effect of service quality variables (X1) and brand equity (X2) of digital sharia pawnshops on customer satisfaction in Yogyakarta sharia pawnshops. The research data collecting was through questionnaire method which was distributed to 42 pawnshop customers using purpose sampling method. The quantitative analysis includes validity, reliability test, classical assumption test including normality test, hetoroscedasticity test, multicollinearity test. The hypothesis testing was through T test and simultaneous test. The results of this study show that service quality has a significant positive effect on customer satisfaction with the value of t = 1.796. Brand Equity has a significant positive effect on customer satisfaction with the value of t = 2.956. The results simultaneously show the magnitude of the F value with a significance of 0,000 <0.05, so it can be concluded that simultaneously service quality and brand equity variables affect customer satisfaction variables.

The The Mediating Role of Competence on the Effect of Organizational Culture and Readiness To Change on Organizational Entrepreneurship Dyah Pikanthi Diwanti
Jurnal Manajerial Vol 10 No 03 (2023): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v10i03.6244

Background – An increasingly dynamic environment keeps the organization moving. To stay relevant, it is necessary to support readiness for change, especially related to the Human Resources (HR) competence. The sustainability of an organization is influenced by independence through entrepreneurial activities to contribute to independent funds Research purposes – This research aims to determine how readiness to change runs in organizational culture for human resources by improving organizational entrepreneurship competencies Design/ Methodology/ Approach – This study applied quantitative research with survey techniques and SEM AMOS analysis tools. Statements were distributed using a Likert scale of 1-5. Based on the results of the validity and reliability test, it was declared valid and reliable. Before testing the hypothesis with a structural model, a model suitability test (Fit) based on data processing was carried out using the SEM-AMOS analysis tool. Results and Discussion – 1) Organizational culture has a significant effect on Organizational Entrepreneurship. 2) Organizational culture has a significant effect on competence. 3) Organizational culture positively affects organizational entrepreneurship with Competence as a mediator variable. 4) Readiness to change does not have a positive effect on organizational entrepreneurship. 5) Readiness to change in HR has a positive effect on competence. 6) Readiness to change has a positive effect on organizational entrepreneurship with competence as a mediator variable. 7) Competence has a positive effect on organizational entrepreneurship. Conclusion – The influence of readiness for change in human resources on organizational entrepreneurship with competence as a mediator variable resulted in significant and positive results of the influence of independent variables on the dependent variable with human resource competence as a mediator variable. Research implications – This research provides knowledge to readers/business actors/stakeholders that the readiness to change human resources towards organizational entrepreneurship with competency as the moderator variable has a significant influence. Research limitations – This research discusses the mediating role of competence on the effect of organizations and readiness to change on organizational entrepreneurship

STRATEGI PENGEMBANGAN POTENSI DESA WISATA KARANGTENGAH MELALUI MEDIA SOSIAL DI KABUPATEN BANTUL DAERAH ISTIMEWA YOGYAKARTA Dyah Pikanthi Diwanti; Desi Susilawati
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 6, No 8 (2023): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v6i8.2717-2722

Desa wisata adalah bentuk integrasi antara tempat-tempat indah, akomodasi dan fasilitas tambahan yang disajikan sebagai struktur kehidupan masyarakat dan diintegrasikan ke dalam prosedur dan tradisi arus utama. Strategi Pengembangan destinasi wisata merupakan tahap awal dalam memajukan destinasi wisata. Strategi sebagai suatu proses, yang meliputi sejumlah tahapan yang saling berkaitan dan berurutan. Tahapan utama proses manajemen stratejik umumnya mencakup analisis situasi, formulasi strategi, implementasi strategi, dan evaluasi. Desa Wisata Karangtengah dengan pesona alam yang indah memiliki seni budaya yang masih terjaga kelestariannya dan keramahan penduduknya. Potensi unggulan yang ada pada Karangtengah adalah pasar wisata kuliner, yaitu Pasar Pagi. Selain itu juga terdapat berbagai macam Usaha Mikro Kecil Menengah (UMKM) yang bertumbuh. Bersama dengan dinamika promosi yang gencar lewat digital, kebutuhan akan media sosial sebagai ujung tombak promosi sangat dibutuhkan. Upaya sosialisasi, FGD dan praktek melalui pelatihan menjadi kebutuhan masyarakat untuk selanjutnya diterapkan.

Pengaruh Disiplin Kerja dan Semangat Kerja Terhadap Produktivitas Kerja Karyawan pada Bank Syariah Indonesia (Studi Pada Bank Syariah Indonesia Kota Pasuruan) Niken Ardhiyati; Dyah Pikanthi Diwanti
Jurnal Bisnis, Manajemen, dan Akuntansi Vol 10 No 2 (2023): Jurnal Bisnis, Manajemen, dan Akuntansi (JBMA) - September
Publisher : Sekolah Tinggi Ilmu Bisnis Kumala Nusa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54131/jbma.v10i2.165

The study aimed at determining and testing the effect of work discipline on productivity, the effect of work enthusiasm on productivity, and how both work discipline and enthusiasm affect employees’ productivity at Bank Syariah Indonesia, Pasuruan. This study used a quantitative approach. The primary data used was a questionnaire with a total sample of 44 respondents. The sampling technique was non-probability sampling with a saturated census method. The data analysis included descriptive statistics, double regression analysis, correlation coefficient (R), determination coefficient (R2), f-test (simultaneous), and t-test (partial) with the help of the SPSS 21.0 for Windows program. The results of the study showed that; work discipline had a positive and significant partial effect on employee productivity with a t-value of 2.536 < 2.018 and Sig. of 0015 < 005; work enthusiasm had a positive and significant partial effect on employee productivity with a t-value of 4.586 < 2.018 and Sig. of 0.000 < 0.05; the value of the correlation coefficient of the work discipline and enthusiasm variables was 50.7% with the r2 value of 0.507 on employee work productivity at Bank Syariah Indonesia, Pasuruan which was proven to be in a strong category.

A Systematical Review of Readiness For Change of Human and Organization Resources a Case study in Health Organization Dyah Pikanthi Diwanti; Norhaziah Nawai
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 11 No. 2 (2022): August 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v11i2.14392

The study aimed to determine the historical development of Readiness for Change Of Human Resources in Health Organizations from the initial findings to current developments and future readiness for change in human and organizational resources. The study administered a systematic review of approximately 100 journals on readiness for change human and organizational resources. The findings from the development of readiness for change human and organizational resources referred to a review of readiness for change human and organizational resources development from several points of view, including a review of factors that influence the readiness of changes in human resources and organizations both internally and externally in Health Organization. In addition, the change readiness assessment is to examine the level of readiness of conditions organizational commitment is a psychological attachment between an employee and his organization. Another external factor that affects readiness to face change is the psychological climate.

The Study of Business Actors Readiness for the Obligation to Implement Halal Certification in West Nusa Tenggara Dyah Pikanthi Diwanti
Jurnal Ilmiah Ekonomi Islam Vol 9, No 3 (2023): JIEI : Vol.9, No.3, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i3.10771

The objective of the study is determining the readiness of business actors, in this case, micro, and small business actors in West Nusa Tenggara (Nusa Tenggara Barat – NTB). The challenge faced by the consumers is the limited products that have been certified halal. There are still many services or products that are a necessity for most consumers which are not yet halal-certified. This is what makes consumers immaterially disadvantaged, namely: consumers do not get their rights to obtain halal services or products. Therefore, the government and stakeholders need to provide guidance to business actors and consumers. On the other hand, a small number of MSME business actors still consider halal certification to be a hassle, so they are reluctant to be certified as halal. Another factor that hinders the implementation of halal product guarantees is that information about products from business actors is still not disclosed. The research is conducted with descriptive qualitative method. The research informants are micro and macro entrepreneurs in NTB. The data collection techniques use questionnaires or questionnaires, interviews, and documentation to get more in-depth results and avoid bias. The data analysis uses the Miles and Huberman model which consists of four activities of data collection, data reduction, data display, and conclusion/verification. The results obtained from the implementation of halal certification are not optimal. There are still many MSME actors who are not aware of the importance of halal certification in the processed food products they produce.

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