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Hijriyati Cucuani
Fakultas Psikologi Universitas Islam Negeri Sultan Syarif Kasim Riau
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Physics Public Health Social Sciences

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Journal : Jurnal Ilmu Sosial, Humaniora dan Seni

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Apakah Emosi Negatif Dapat Berhubungan dengan Perilaku Positif di Tempat Kerja? Perilaku Shame-Proneness dan Customer Oriented-Organizational Citizenship pada Pegawai Negeri Sipil di Pekanbaru Cucuani, Hijriyati; Sulastiana, Marina; Harding, Diana; Agustiani, Hendriati
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 1 No. 6 (2023): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v1i6.919

Abstract

The shame belongs to negative emotions, which in many psychological studies are associated with negative behaviors. The discomfort that a person experiences when he feels shame is associated with the emergence of negative behavior. Indonesians, especially people in Pekanbaru City who are closely attached to the teachings of Islam, view Shame as a more positive. Feeling uncomfortable will make people control their behavior and avoid shameful behavior. This study investigated the correlation between shame-proneness and Customer Oriented-Organizational Citizenship Behavior (CO-OCB) on 331 civil servants from 15 Pekanbaru government instances randomly selected. Result suggest that shame-proneness has a positive relationship with CO-OCB (r = 233, p = 0.00). Compared to felt-shame, the dimension of anticipatory shame has a higher correlation coefficient with CO-OCB and its dimensions (helping behavior, sportsmanship, organization loyalty, organization compliance, individual initiative, and civic virtue) except self-development. Civil servants need to internalize the shame to violate the rules so that they tend to act according to the rules and provide the best for the organization in which they work.
Co-Authors Ahyani Radhiani Fitri Anggia Kargenti Evanurul Marettih Dewi Angraini Diana Harding Eka Fitriyani Eka Fitriyani, Eka Hendriati Agustiani Hendriati Agustiani, Hendriati Jannah, Putri Miftahul Leni Marlina Linda Aryani Lisya Chairani Marina Sulastiana Muhammad Iqbal Priyadi, Suwanda Rahmadhani, Ifi Anjely Rio Al Al-azhar Rita Susanti Yuliana Intan Lestari