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All Journal Edulead : Journal of Education Management Foramadiahi: Jurnal Kajian Pendidikan dan Keislaman Edulead
Rohman Rohman
Universitas Islam Nusantara
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Other

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Journal : Foramadiahi: Jurnal Kajian Pendidikan dan Keislaman

 1 
Pelayanan Pelanggan Melalui Balanced Scorecard untuk Mencapai Tujuan Pendidikan Rohman Rohman; Neneng Komariah; Oo Sodikin; Iim Wasliman; Supyan Sauri
Foramadiahi: Jurnal Kajian Pendidikan dan Keislaman Vol 14, No 1 (2022): Edisi Juni 2022
Publisher : IAIN Ternate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46339/foramadiahi.v14i1.791

Abstract

Customers are important for the running of an institution. Customers determine the existence of an institution. For this reason, service to customers and maintaining relationships with customers is a must, as Peters and Waterman argued: an excellent organization is an organization that can maintain relationships with its customers and has an obsession with quality. Customers are all people who demand the company to meet a certain quality standard that will have an influence on the company's performance and company management. Principals must provide excellent service to all customers so that educational goals can be achieved efficiently and effectively. To measure customer satisfaction with the principal's service, you can use the Balanced Scorecard (BSC) so that deficiencies in service can be minimized. It is so important to use the Balanced Scorecard (BSC) that the author tries to do a research with the title of Customer Perspective Development through the Balanced Scorecard (BSC). With the aim of providing enlightenment on how to develop a customer perspective through the Balanced Scorecard (BSC) so that the services provided to customers can be moreeffective and efficient to achieve educational goals.
Implementasi Manajemen Personil di Pusat Pengembangan dan Pemberdayaan Pendidik dan Tenaga Kependidikan (PPPPTK) TK dan PBL Neneng Komariah; Rohman Rohman; Hanafiah Hanafiah; Ida Tejawiani
Foramadiahi: Jurnal Kajian Pendidikan dan Keislaman Vol 14, No 1 (2022): Edisi Juni 2022
Publisher : IAIN Ternate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46339/foramadiahi.v14i1.792

Abstract

Governance or personnel management is a part of management that deals with people. Personnel management is a field of scienc that studies how to provide a facility for development, work, and also a sense of work participation in an activity or activity. Employee competency development provides a very large advantage for a company because employees who have good competence according to needs will create work effectiveness and efficiency so that company/organization goals will be achieved as much as possible. However, some companies have not shown seriousness in carrying out personnel management properly so that the presence of employees seems to receive less serious attention. Whereas the employee element is the thing that determines the success of a company. For this reason, personal management needs to be managed as well as possible in a professional manner. Based on the above, it is very interesting to discuss how to manage personnel in a company/institution. This paper will discuss personnel management at the Center for the Development and Empowerment of Educators and Education Personnel (PPPPTK) for Kindergarten and Special Education (TK and PLB). With this paper, it is hoped that it will provide an overview of how to carry out personnel management so that it becomes a reference in managing the personnel of an institution
Co-Authors Fatkhullah, Faiz Karim Hanafiah IdaTejawiani Iim Wasliman Neneng Komariah Neneng Komariah Oo Sodikin Sauri, R Supyan Sofyan Sauri