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Patient Satisfaction Level with Clinical Pathology Laboratory Services Augi, Maulidiah Egi Saputri; Ni Luh Gede Puspita Yanti; Putu Ayu Parwati
Jurnal Kesehatan Cendikia Jenius Vol. 3 No. 1 (2025): Desember
Publisher : CV. CENDIKIA JENIUS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70920/jenius.v3i1.267

Abstract

Background: Clinical pathology laboratory services play an important role in supporting diagnosis, treatment, and patient recovery. The quality of laboratory services affects patient satisfaction, which is a key indicator of hospital service quality. Objective: To determine the level of patient satisfaction with clinical pathology laboratory services at Hospital X in Denpasar. Methods: This research employed a descriptive design with a cross-sectional approach. A total of 80 outpatients aged 17–45 years participated, selected using accidental sampling. The instrument was a Likert scale questionnaire based on the ServQual dimensions (tangibles, reliability, responsiveness, assurance, empathy). Results: Overall, 78.8% of patients were satisfied. Satisfaction levels by dimension were: tangibles (80%), reliability (76.3%), responsiveness (77.5%), assurance (79%), and empathy (80%). Conclusion: Patients were generally satisfied with laboratory services. It is recommended that the dimensions of responsiveness and reliability need to be improved to enhance service quality.
The Correlation Between Fasting Blood Glucose Levels and Creatinine Levels in Diabetes Mellitus Patients Sarjono, Mieke Antari; Anak Agung Ayu Eka Cahyani; Putu Ayu Parwati
Jurnal Kesehatan Cendikia Jenius Vol. 3 No. 1 (2025): Desember
Publisher : CV. CENDIKIA JENIUS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70920/jenius.v3i1.273

Abstract

Diabetes mellitus is a chronic condition caused by high blood glucose levels due to the pancreas's inability to produce sufficient insulin. Elevated blood glucose levels cause the kidneys to work harder in the blood filtration process. Creatinine testing is one of the indicators used to detect kidney damage. This study aims to determine the correlation between fasting blood glucose levels and creatinine levels in patients with diabetes mellitus at Bhayangkara Hospital Denpasar. This study is an analytical observational research employing a questionnaire method and direct examination, conducted in March and April 2025. A total of 48 samples were included using the total sampling technique. Data were analyzed using the Spearman Rank correlation test. The results showed that 40 subjects (83.3%) had high fasting blood glucose levels and 8 subjects (16.7%) had normal levels. Meanwhile, 39 subjects (81.2%) had high creatinine levels and 9 subjects (18.8%) had normal levels. The results of this study indicate a significant relationship between fasting blood glucose levels and creatinine levels in patients with diabetes mellitus at Bhayangkara Hospital Denpasar, with a p-value of 0,000 and a correlation coefficient of 0,501, indicating a positive relationship.It is concluded that hyperglycemia plays a role in the decline of kidney function. Patients are advised to maintain a healthy lifestyle, healthcare providers to enhance education, and future research to consider complication factors and therapy.
The Correlation Between Creatinine and Potassium Levels in Patients With Chronic Kidney Failure Ni Made Putri Sumyarini; Putu Ayu Parwati; Diah Prihatiningsih
Jurnal Kesehatan Cendikia Jenius Vol. 3 No. 1 (2025): Desember
Publisher : CV. CENDIKIA JENIUS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70920/jenius.v3i1.278

Abstract

Chronic Kidney Disease is a progressive and irreversible decline in kidney function that affects the body’s ability to maintain fluid and electrolyte balance, including potassium. Creatinine is a primary indicator of decreased kidney function, while potassium plays a crucial role in maintaining proper muscle and cardiac function. A significant increase in potassium levels due to impaired kidney function can lead to cardiac arrhythmias, which may be fatal. Therefore, analyzing the relationship between these two parameters is essential for detecting the risk of complications and supporting the management of CKD patients. The purpose of this study was to determine the relationship between serum creatinine and potassium levels in patients with chronic kidney disease. This study used an observational analytic design with a cross-sectional approach. The sample consisted of 32 patients at Rumah Sakit Umum Bali Jimbaran who underwent simultaneous creatinine and potassium testing between March – Mei 2025. Data were analyzed using the Spearman correlation test. The results of this study is most patients had elevated creatinine levels (84.37%) and normal potassium levels (59.37%). The Spearman correlation test showed a significance value p = 0.046 and a correlation coefficient r = 0.356, indicating a positive correlation with weak strength between creatinine and potassium levels. The conclusion of this study is theres a statistically significant relationship between creatinine and potassium levels in patients with chronic kidney disease, although the strength of the correlation is weak.