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All Journal Jurnal Inovasi Ilmu Administrasi Publik SEIKO : Journal of Management & Business Gorontalo Management Research YUME : Journal of Management Jambura Accounting Review Jurnal Public Policy Jurnal Akuntansi Journal of Management - Small and Medium Enterprises (SME's) Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Kontigensi: Jurnal Ilmiah Manajemen Indonesian Journal of Economics and Management AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Economic Reviews Journal Journal of International Conference Proceedings Innovative: Journal Of Social Science Research Journal of Economic and Business Education Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Penelitian dan Pengkajian Ilmiah Nomico
Hais Dama
Universitas Negeri Gorontalo
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Ilmu Administrasi Publik

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Institutional Problems in Regional Public Services Aneta, Asna; Aneta, Yanti; Dama, Hais
Jurnal Ilmiah Ilmu Administrasi Publik Vol 8, No 2 (2018)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.929 KB) | DOI: 10.26858/jiap.v8i2.7877

Abstract

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.
Co-Authors Abbas, Syahrawati Abdulrahim Maruwae Abua, Ahmad M. Adam, Sulistiawati Adrianto Lasaleng Alamri, Hamdi Yasir Alma Pakiun Amirudin Ramli Saleh Ananda Dwi C. Arifin Andi Yusniar Mendo Ardiansyah arifin tahir Artadi, Enjeli Asna Aneta Bantali, Nurain Chintia Listanti Kamaru Dama, Nazlia Dewi Indrayani Hamin Duano, Putri Regina Dungga, Mariyana Frascisca Dungga, Meriyana Fransisca Endi Rahman Ervina Putri Pomalingo Faisyal Al Mukhlis Hamid Fakira Fakira Fanessa Palantu Fazrul, Andi Mohamad Hadjarati, Farah Mulyani Harun Blongkod Herlina Rasjid Husin, Muhammad Fajrin Ibura, Sri Devi Idham M. Ishak Idham M. Ishak, Siti Nurain Zakaria, Idham Masri Ishak Idris Yanto Niode Idris, Muhammad Alif Pratama Indriani Pakaya Isapunju, Winangsih Ishak, Aprisian Pramesti Putri Lisda L. Asi Livia Botutihe Mattoasi, Mattoasi Mii, Sri Panda Mile, Cesilia Mohamad Agus Salim Monoarfa Mohamad Yunus Muchtar Ahmad Mustaqima, Mustaqima Ni Wayan Windiyani Nilasari Paputungan Nurhikmah Nurhikmah Nurlia Husain Pakaya, Lukman Pongoliu, Yayu Isyana D. Potale, Shelya Shandi Raflin Hinelo Rahmatia Pariasi Ramadan Bahu Ramdan K.A Hagu Rio Monoarfa Rizan Machmud Robiyati Podungge Runtuwene, Reza Rusli Isa Sayuti, Sri Novita Selvi Selvi Selvi Siti Nurwahida A Aluman Srie Isnawaty Pakaya Sudirman Sudirman Sulistiawati Adam Windiyani Ishak Wiranda Kaaba Yanti Aneta Yayu Isyana D. Pongoliu Yulinda L. Ismail