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All Journal SEGMEN Jurnal Manajemen dan Bisnis JURNAL RELASI STIE MANDALA JEMBER JURNAL MANAJEMEN JURNAL PENDIDIKAN TAMBUSAI Jurnal Manajerial Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Sains Manajemen dan Bisnis Indonesia BUDGETING : Journal of Business, Management and Accounting Journal of Management and Bussines (JOMB) JIWAKERTA: Jurnal Ilmiah Wawasan Kuliah Kerja Nyata National Multidisciplinary Sciences Relasi : Jurnal Ekonomi Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Wenny Murtalining Tyas
Universitas Muhammadiyah Jember
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Pengaruh Insentif Finansial, Insentif Non Finansial dan Motivasi Kerja terhadap Kinerja Karyawan di Dinas Perikanan Jember Rani Lailiyah; Ira Puspitadewi S; Wenny Murtaliningtyas
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 7 No. 1 (2026): January
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v7i1.3235

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh insentif finansial, insentif non finansial, dan motivasi kerja terhadap kinerja karyawan di Dinas Perikanan Jember. Latar belakang penelitian ini adalah adanya perbedaan persepsi dan kepuasan terhadap sistem insentif antara karyawan ASN dan non ASN. Peningkatan volume pekerjaan akibat program strategis daerah tidak diimbangi dengan penambahan jumlah pegawai, sehingga beban kerja meningkat dan memunculkan kesenjangan motivasi yang dapat menurunkan kinerja organisasi. Penelitian ini menggunakan metode kuantitatif dengan pengumpulan data melalui kuesioner kepada 63 karyawan Dinas Perikanan Jember. Hasil penelitian menunjukkan bahwa insentif finansial (X1) memiliki pengaruh signifikan terhadap kinerja karyawan (thitung 10,063 > ttabel 2,00100; sig. < 0,05). Insentif non finansial (X2) juga berpengaruh signifikan (thitung 7,032 > ttabel 2,00100; sig. < 0,05), demikian pula motivasi kerja (X3) (thitung 6,886 > ttabel 2,00100; sig. < 0,05). Secara keseluruhan, ketiga variabel tersebut menjelaskan 78% variasi kinerja karyawan, sedangkan 22% sisanya dipengaruhi oleh faktor lain di luar model penelitian ini.
Explanasi Kualitas Layanan Melalui Kompetensi Dinamis Untuk Meningkatkan Keputusan Pembelian Pada Ritel Skala Mikro Feti Fatimah; Wenny Murtalining Tyas; Fahmy Muhammad Ulviano Putra
Jurnal Manajerial Vol. 13 No. 02 (2026): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v13i02.11349

Abstract

Background – Micro-scale retailers need innovative solutions to face competition from modern retailers. Explanations for improving retail service quality are necessary, as retaining existing customers is more efficient than acquiring new ones. Aim – Analyze the role of dynamic competency in mediating the relationship between service quality and purchasing decisions in micro-scale retail in developing countries. Design / methodology / approach – This study aims to analyze the role of dynamic competence as a mediator in the relationship between service quality and purchasing decisions in micro-scale retail in developing countries. The population of this study was micro-scale retail consumers in Jember Regency. The sample was drawn using probability sampling with a sample size of 600 respondents. Findings – Service quality has a positive and significant effect on dynamic competence. Service quality has a positive but insignificant effect on purchasing decisions. Dynamic competence has a positive and significant effect on purchasing decisions. Dynamic competence acts as an intervening factor in the relationship between service quality and purchasing decisions. Conclusion – Micro-scale retail must provide friendly and prompt service and ensure that this service translates into a tangible competitive advantage. Without increased competency, service quality alone is insufficient to significantly influence customer purchasing decisions Research implication – This research makes an important theoretical contribution to micro-scale retail, namely that service quality has a significant positive effect on dynamic competency. Practical implications for micro-scale retailers are that service quality plays a crucial role in building dynamic competency, such as the ability to understand customer needs, handle complaints, and customize services. Micro-scale retailers need innovative solutions to face competition from modern retailers. Dynamic competency can be an effective strategy for adapting and optimizing resources. Limitations – This analysis is limited to micro-scale retail in Jember district.
Co-Authors Arrahhma Elian Tania Dewi Sri Wahyuni Dwi Oktavia Nirmalasari Dwi Yuniatiningsih Dwiyanti, Eris Dya Pury Maharani Ely Setyowati Eris Dwiyanti Fahmy Muhammad Ulviano Putra Feti Fatimah Fikri Budi Berliawan Haris Hermawan Ira Puspitadewi S Kitria Octariana Hartono Laksono Trisnantoro Maheni Ika Sari Mamik Kusuma Ningrum Mega Anjar Widyabakti Nia Sinta Nuriah Nuraini Kusumaningtyas Nurul Ma’rifah Nurul Qomariah Rani Lailiyah Retno Endah Supeni Siti Nursyamsiyah Suharto, Akhmad Toni Herlambang Trias Setyowati