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Pengaruh Harga dan Kepercayaan Terhadap Brand Image Klinik Pratama ST. Agustinus Fatubenao Nusa Tenggara Timur Sherlyn Puspitasari; A. Rohendi; Rian Andriani
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 10 No 2 (2025)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v10i2.26064

Price plays a significant role in attracting consumers to repeatedly visit a healthcare clinic. Consumer trust in the services provided by healthcare professionals encourages them to return to the clinic. This, in turn, can enhance the clinic's Brand Image. St. Agustinus Fatubenao Primary Clinic in East Nusa Tenggara is one of the clinics in a remote area with a relatively low Brand Image, and it is facing increasing competition from other clinics in the area. The objective of this research is to examine the impact of price on Brand Image, the impact of trust on Brand Image, and the simultaneous effect of price and trust on Brand Image. The research population consists of all consumers who have used the services at St. Agustinus Fatubenao Primary Clinic in East Nusa Tenggara within the last year. The sampling technique used is purposive sampling with a sample size of 90 individuals. This research adopts a quantitative approach with a correlational research design. The research instrument is a questionnaire using a Likert scale, and quantitative data analysis is performed using IBM SPSS 20 software. The research findings show that price and trust have a combined effect on Brand Image of 60.3%, while the remaining 39.7% is influenced by other variables or factors that are not comprehensively covered in the study.

EVALUASI PEDIATRIC TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN LAYANAN KESEHATAN ANAK DI RSUD JARAGA SASAMEH KALIMANTAN TENGAH I Made Samitha Wijaya; Rian Andriani; Rizki Adriansyah Rubini
JURNAL KESEHATAN INDRA HUSADA Vol 13 No 1 (2025): Juni 2025
Publisher : SEKOLAH TINGGI ILMU KESEHATAN INDRAMAYU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36973/jkih.v13i1.716

Total Quality Management (TQM) is a comprehensive approach in quality management that involves all members of the organization in efforts to improve quality. Implementation of TQM in hospitals can be an effective solution to improve quality Management, especially in Pediatric patient services at Jaraga Sasameh Regional Hospital. It is necessary to strengthen quality Management in Pediatric services by increasing staff training and education on Pediatric care, providing special facilities and equipment for Pediatric patients, developing special protocols and guidelines for Pediatric patient care, implementing a child-friendly approach in services, increasing supervision, reporting, and analysis of adverse events involving patients. A summary of these activities and a series of program systems formed in Pediatric Total Quality Management in efforts to improve quality Management, improve services and satisfaction of Pediatric patients at Jaraga Sasameh Regional General Hospital. The purpose of this study was to evaluate Pediatric Total Quality Management in improving Pediatric health services at Jaraga Sasameh Regional Hospital, Central Kalimantan. The design of this study was descriptive observational in the form of interviews about Pediatric Total Quality Management in health services. Interviews were conducted with 8 health workers who worked in the children's and infant rooms of Jaraga Sasameh Regional Hospital. The conclusion of this study is that the implementation of Pediatric Total Quality Management in terms of quality, quantity, timeliness, effectiveness, and work commitment has been running well, but there are some things that still need to be improved such as the availability of drugs, medical devices and medical calm training to support better patient services.

STRATEGI PENGEMBANGAN PENGELOLAAN FARMASI DAN LAYANAN KESEHATAN TAMBAHAN UNTUK MENINGKATKAN PENDAPATAN RS “X” Mairosa Nurul Fitriani; Rian Andriani; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i1.10326

The tight competition in the world of health services and the high number of pending BPJS claims have disrupted the cash flow of ”X” Hospital. So if this is allowed to dissolve, the facilities and infrastructure and management stability will also be disrupted. So this study aims to analyze management, investment and business strategies in pharmaceutical management and additional health services to increase the income of ”X” hospital. This research uses a qualitative design. Informants in this study were 10 respondents. Data collection using interviews, documentation and observation. Based on the results of the research, strategies that can be implemented by ”X” Hospital to increase revenue include 24-hour pharmacy services, strengtening medical check-up and physiotheraphy drug delivery, stock automation, and revenue diversification through paid services. In addition, digital promotion and external cooperation also increase the hospital's competitiveness. The results show that the combination of these strategies can improve operational efficiency and create sustainable revenue. So it can be concluded that the strategy based on the overall evaluation is able to formulate effective and efficient steps in management, investment and business to increase the revenue of ”X” Hospital

KESIAPAN IMPLEMENTASI REKAM MEDIS ELEKTRONIK DI POLI RAWAT JALAN PUSKESMAS MALAMBORA WANI MENGGUNAKAN METODE DOQ-IT Aulia Salmah; Rian Andriani; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i1.10391

The presence of information technology affects the effectiveness and efficiency of health service delivery in Indonesia. The application of health information technology in the health sector that is currently trending globally is Electronic Medical Records (EMR). Improvement of EMR management has begun to be implemented in several health facilities including in Community Health Centers. Given the complexity of the challenges for implementing EMR, it is necessary to assess the readiness of EMR implementation. The purpose of this study was to determine the readiness of the implementation of electronic medical records in the Outpatient Clinic of the Malambora Wani Community Health Center. This study used a qualitative descriptive method with a case study design. The subjects consisted of 8 employees selected using purposive sampling techniques. Data collection was carried out by interview and observation. Readiness analysis was carried out using the DOQ-IT method with four components, namely human resources, organizational work culture, leadership governance, and technology infrastructure. The results of the study showed that the Malambora Wani Community Health Center in terms of readiness to implement EMR from the aspect of Human Resources was considered very ready, from the aspect of Organizational Work Culture it was very ready, and Leadership Governance was also considered very ready. Meanwhile, from the aspect of Technology Infrastructure it was considered quite ready

EVALUASI TINGKAT PENGETAHUAN CARDIAC ARREST BERDASARKAN KARAKTERISTIK PERAWAT DI RUMAH SAKIT “X” INDRAMAYU Tri Elina Sari; Rian Andriani; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Background : Nursing knowledge is crucial in a hospital environment since nurses act as first responders in the event of cardiac arrest, hence the importance of a nurse's knowledge in providing care during an emergency. Objective: to evaluate the nurses' characteristics in improving knowledge on cardiac arrest at “X” Hospital, Indramayu. Method: using qualitative research by interviewing and observing nursing management at “X” Hospital, Indramayu. Result: similar levels of knowledge between age and gender groups. Nurses with more experience, training and higher education have better knowledge on the treatment algorithm of cardiac arrest. The ideal strategy includes training, seminars, group discussions within nursing staff and department heads, evaluation of nursing work in the hospital. Conclusion: knowledge of cardiac arrest varies among nurses, hence a strategy is needed to improve knowledge amongst nurses

IMPLEMENTASI MANAJEMEN SUMBER DAYA MANUSIA DALAM MENINGKATKAN MUTU PENDIDIKAN DI SMA YAPI AL-HUSAENI KABUPATEN BANDUNG Tatan Munandar; Rian Andriani; Rizki Adriansyah Rubini
Journal of Innovation Research and Knowledge Vol. 5 No. 4: September 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i4.11201

Manajemen sumber daya manusia (MSDM) berperan penting dalam meningkatkan kualitas pendidikan melalui pengelolaan efektif terhadap pendidik dan tenaga kependidikan. Penelitian ini bertujuan untuk mengkaji implementasi manajemen sumber daya manusia dalam meningkatkan mutu pendidikan di SMA YAPI Al-Husaeni, Kabupaten Bandung. Fokus penelitian meliputi perencanaan SDM, rekrutmen dan seleksi, pelatihan dan pengembangan, serta sistem kompensasi. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus deskriptif. Data diperoleh melalui observasi, wawancara mendalam dengan informanseperti kepala sekolah, wakil kepala sekolah, guru, dan staf tata usaha, sertastudidokumentasi. Hasil penelitian menunjukkan bahwa perencanaan SDM dilakukan setiap tahun oleh pimpinan sekolah dan yayasan. Perencanaan ini mencakup penetapan ke pemimpinan struktural setiap empat tahun, penempatan walikelas, serta rekrutmen pendidik dan tenaga kependidikan sesuai kebutuhan. Rekrutmen dilakukan melalui media sosialdan jaringan internal dengan tahapan seleksi administrasi dan wawancara. Pelatihan dan pengembangan SDM dilakukan melalui In House Training (IHT), pembinaanbulanan, dan program eksternal seperti Musyawarah Guru Mata Pelajaran (MGMP). Sistem kompensasi meliputi honorarium, tunjangan, cuti, dan reward berbasis prestasi serta rekreasi, meskipun belum menggunakan sistem penggajian digital (payroll). Rekreasi tahunan dapat meningkatkan motivasi tenaga pendidik dan kependidikan. Secara keseluruhan, implementasi manajemen SDM di SMA YAPI Al-Husaeni telah mendukung peningkatan mutu pendidikan. Namun, system evaluasi kinerja dan digitalisasi penggajian masih perlu disempurnakan untuk meningkatkan efektivitas dan transparansi

Evaluation of Hospital Readiness and Strategic Planning in Implementing the Priority Cancer Service Mentorship Program (Qualitative Study at Anutapura Hospital, Palu, and Torabelo Hospital, Sigi) Zakiyatun Murtafi'ah Hamzah; Rian Andriani; Yani Restiani Widjaja
Jurnal Multidisiplin Sahombu Vol. 6 No. 02 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

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Cancer is one of the catastrophic diseases that requires high treatment costs, long-term care, and poses a significant burden on the health system. In Indonesia, there are 514 hospitals stratified according to their expected capacity to provide cancer services; however, assessments in Central Sulawesi Province revealed that network hospitals remain at the basic level. This phenomenon highlights a gap between the growing need for cancer services and the actual capacity of hospitals. This study aims to evaluate the readiness of available resources and to analyze the strategic planning of hospitals in supporting the implementation of priority cancer service programs. A qualitative method with a case study design was applied, using interviews, observations, and document reviews. Data were analyzed through the stages of data reduction, data display, and conclusion drawing. The findings indicate that Anutapura Palu Hospital has reached an intermediate level with better readiness in terms of input, process, and product, while Torabelo Sigi Hospital remains at the basic level with significant limitations in human resources, facilities, operational documents, and funding. Strategic planning at Anutapura Palu Hospital has been more adaptive, enabling faster operationalization of cancer services, while Torabelo Sigi Hospital requires acceleration in governance documents, infrastructure development, and technical assistance. This study emphasizes that the success of cancer service implementation is highly determined by input readiness, process effectiveness, product outcomes, and adaptive strategic planning.

Pengaruh Pelatihan dan Pemberian Insentif terhadap Prestasi Karyawan di JPP Skin Laser Clinic Jakarta Putri Nurul Aini; Rian Andriani; Mira Veranita
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 5 No. 2: Februari 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v5i2.13536

Klinik kecantikan memerlukan pengelolaan sumber daya manusia yang optimal untuk menjaga kualitas layanan. Pelatihan dan pemberian insentif menjadi strategi penting dalam meningkatkan prestasi kerja karyawan. Namun, di JPP Skin Laser Clinic Jakarta ditemukan sebagian karyawan belum menguasai prosedur terbaru dan merasa kurang termotivasi akibat sistem insentif yang belum maksimal. Penelitian ini menggunakan metode campuran (mixed methods) dengan desain eksploratori sekuensial (sequential exploratory design). Tahap pertama adalah kualitatif melalui wawancara mendalam terhadap 5 partisipan yang dipilih secara purposive, bertujuan menggali pengalaman dan persepsi terkait pelatihan serta insentif. Temuan tahap kualitatif digunakan untuk menyusun instrumen kuantitatif berupa kuesioner yang kemudian diberikan kepada seluruh karyawan tetap (total sampling, n = 45). Data kuantitatif dianalisis menggunakan uji t, uji F, dan koefisien determinasi melalui SPSS. Pelatihan (X1) berpengaruh positif dan signifikan terhadap prestasi karyawan (Y), terutama dalam peningkatan keterampilan pelayanan. Insentif (X2) juga berpengaruh positif dan signifikan terhadap prestasi karyawan, khususnya dalam memotivasi karyawan dengan beban kerja tinggi. Uji simultan menunjukkan pelatihan dan insentif secara bersama-sama berpengaruh signifikan terhadap prestasi kerja. Hasil penelitian mendukung teori bahwa peningkatan kompetensi melalui pelatihan rutin dan pemberian insentif yang adil dapat meningkatkan kinerja. Pihak manajemen perlu memastikan materi pelatihan sesuai perkembangan teknologi estetika serta meninjau transparansi dan kesesuaian sistem insentif dengan kontribusi karyawan.

STRATEGI MANAJEMEN WAKTU TUNGGU PELAYANAN OBAT PASIEN RAWAT JALAN PADA UNIT FARMASI RSU BALIMED KARANGASEM I Made Kawiyasa; Rian Andriani; Mira Veranita
Journal of Social and Economics Research Vol 7 No 2 (2025): JSER, December 2025
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v7i2.1114

Waktu tunggu pelayanan obat di Unit Farmasi Rawat Jalan RSU BaliMed Karangasem secara konsisten tidak memenuhi Standar Pelayanan Minimal (SPM), dengan rata-rata 45-60 menit untuk obat non-racikan (standar: 30 menit) dan 75-90 menit untuk obat racikan (standar: 60 menit), yang menjadi keluhan utama pasien. Penelitian tindakan (action research) kualitatif ini bertujuan untuk menganalisis akar masalah dan merancang strategi perbaikan dengan menerapkan konsep Lean Hospital. Pengumpulan data melalui observasi partisipatif, wawancara mendalam, dan studi dokumentasi selama 4 bulan mengungkap tiga pemborosan (waste) dominan: waiting (33%) akibat bottleneck verifikasi resep BPJS manual, motion (26%) karena tata letak tidak ergonomis, dan inventory (22% obat kadaluarsa). Analisis Value Stream Mapping (VSM) menunjukkan Process Cycle Efficiency yang sangat rendah, yaitu 22%. Berdasarkan temuan tersebut, dirancang Future State VSM yang mengintegrasikan tiga strategi utama: (1) Penerapan 5S dan analisis ABC untuk optimalisasi tata letak gudang, (2) Implementasi Sistem Kanban untuk mengelola persediaan obat, dan (3) Integrasi teknologi barcode scanner untuk mempercepat verifikasi resep. Simulasi strategi ini memproyeksikan penurunan waktu tunggu hingga 42-50% dan peningkatan efisiensi proses menjadi 38%. Analisis SWOT digunakan untuk merumuskan roadmap implementasi yang realistis, dengan mempertimbangkan kekuatan komitmen manajemen dan peluang integrasi teknologi, serta mengantisipasi ancaman seperti keterbatasan anggaran dan resistensi perubahan. Disimpulkan bahwa pendekatan Lean Hospital efektif untuk mengidentifikasi dan merancang solusi sistematis dalam menangani inefisiensi waktu tunggu. Penelitian ini merekomendasikan implementasi bertahap, dimulai dari quick wins seperti 5S, diiringi penguatan kapasitas SDM dan integrasi sistem informasi untuk keberlanjutan perbaikan.

STRATEGI MANAJEMEN WAKTU TUNGGU PELAYANAN OBAT PASIEN RAWAT JALAN PADA UNIT FARMASI RSU BALIMED KARANGASEM I Made Kawiyasa; Rian Andriani; Mira Veranita
Journal of Social and Economics Research Vol 7 No 2 (2025): JSER, December 2025
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v7i2.1114

Waktu tunggu pelayanan obat di Unit Farmasi Rawat Jalan RSU BaliMed Karangasem secara konsisten tidak memenuhi Standar Pelayanan Minimal (SPM), dengan rata-rata 45-60 menit untuk obat non-racikan (standar: 30 menit) dan 75-90 menit untuk obat racikan (standar: 60 menit), yang menjadi keluhan utama pasien. Penelitian tindakan (action research) kualitatif ini bertujuan untuk menganalisis akar masalah dan merancang strategi perbaikan dengan menerapkan konsep Lean Hospital. Pengumpulan data melalui observasi partisipatif, wawancara mendalam, dan studi dokumentasi selama 4 bulan mengungkap tiga pemborosan (waste) dominan: waiting (33%) akibat bottleneck verifikasi resep BPJS manual, motion (26%) karena tata letak tidak ergonomis, dan inventory (22% obat kadaluarsa). Analisis Value Stream Mapping (VSM) menunjukkan Process Cycle Efficiency yang sangat rendah, yaitu 22%. Berdasarkan temuan tersebut, dirancang Future State VSM yang mengintegrasikan tiga strategi utama: (1) Penerapan 5S dan analisis ABC untuk optimalisasi tata letak gudang, (2) Implementasi Sistem Kanban untuk mengelola persediaan obat, dan (3) Integrasi teknologi barcode scanner untuk mempercepat verifikasi resep. Simulasi strategi ini memproyeksikan penurunan waktu tunggu hingga 42-50% dan peningkatan efisiensi proses menjadi 38%. Analisis SWOT digunakan untuk merumuskan roadmap implementasi yang realistis, dengan mempertimbangkan kekuatan komitmen manajemen dan peluang integrasi teknologi, serta mengantisipasi ancaman seperti keterbatasan anggaran dan resistensi perubahan. Disimpulkan bahwa pendekatan Lean Hospital efektif untuk mengidentifikasi dan merancang solusi sistematis dalam menangani inefisiensi waktu tunggu. Penelitian ini merekomendasikan implementasi bertahap, dimulai dari quick wins seperti 5S, diiringi penguatan kapasitas SDM dan integrasi sistem informasi untuk keberlanjutan perbaikan.

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