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All Journal Widya Cipta : Jurnal Sekretari dan Manajemen Owner : Riset dan Jurnal Akuntansi JMK Jurnal Manajemen dan Kewirausahaan Jurnal Scientia Akrab Juara : Jurnal Ilmu-ilmu Sosial Formosa Journal of Multidisciplinary Research (FJMR) Jurnal Intelek Insan Cendikia Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Cakrawala Akademika JMAEKA: Jurnal Manajemen Ekonomi Akuntansi
Ratih Hastasari
Universitas Bina Sarana Informatika
Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences

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Pengaruh Pelatihan Dan Pengembangan SDM Terhadap Kinerja Pegawai Dinas Pemadam Kebakaran Dan Penyelamatan Kota Cilegon: The Effect of HR Training and Development on Employee Performance Cilegon City Fire and Rescue Service Popon Fauziah; Ratih Hastasari; Wawan Saputra
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 3 (2026): Juni 2026 - Agustus 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i3.392

Abstract

The purpose of this study is to determine the influence of training and human resource development on the performance of employees at the Cilegon City Fire and Rescue Service The sample in this study uses taking objects from samples called sampling. So for sampling, the formula used is the slovin formula. distributed questionnaires to employees as many as 92 respondents. The researcher uses statistical quantitative research methods and applications that will be used to process data in this study using the IBM SPSS statistical application version 21. The results of this study show that training has a positive and significant effect on employee performance by 0.16 and human resource development has a positive and significant effect on employee performance by 0.000. Therefore, training and human resource development together affect employee performance with a value of 0.000 and the value of the simultaneous determination coefficient in this study, which is R square of 0.463 or 46.3%. This means that employee performance is influenced by 46.3% by HR training and development while the rest is influenced by other variables that are not studied in this study. It is recommended for subsequent researchers to expand the scope of variables and samples so that the results can be more general and can be applied widely in other organizational contexts
Pengaruh Kualitas Pelayanan Dan Kualitas Produk Terhadap Kepuasan Pelanggan Coffee Shop PT Jagat Pramudita Aksata: The Influence of Service Quality and Product Quality on Customer Satisfaction of PT Jagat Pramudita Aksata Coffee Shop Abdul Hafiz; Ratih Hastasari; Wawan Saputra
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 3 (2026): Juni 2026 - Agustus 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i3.418

Abstract

Abstracts - The Coffeee shop industry in Indonesia has seen rapid growth in recent years, driven by changing urban lifestyles, especially among millennials and Gen Z. Coffeee shops are no longer just places to enjoy beverages but have become social and productive spaces. PT. Jagat Pramudita Aksata, originally operating in earphone distribution, has expanded into the F&B sector by launching the Coffeee shop “JOY Listening Space”. In an increasingly competitive market, the company must pay close attention to product and service quality as key drivers of customer satisfaction. This study aims to examine the effect of Service Quality and Product Quality on Customer Satisfaction. A quantitative approach was employed using a non-probability sampling technique with 100 respondents. Data were analyzed using validity and reliability tests, multiple linear regression, t-test, and F-test. The results show that Service Quality does not have a significant partial effect on Customer Satisfaction (t-value 0.754 < t-tabel 1.661), while Product Quality does (t-value 3.174 > t-tabel 1.661). Simultaneously, both variables significantly influence Customer Satisfaction (F-value 9.157 > F-tabel 2.70, sig. 0.001 < 0.005). These findings emphasize the importance of enhancing both product and service quality to retain customer loyalty.
Analisis Tingkat Kepuasan Karyawan Terhadap Lingkungan Kerja Di PT Qualis Indonesia Dengan Metode Customer Satisfaction Index : Analysis of Employee Satisfaction Levels with the Work Environment at PT Qualis Indonesia Using the Customer Satisfaction Index Method Nurul Hidayah; Ratih Hastasari
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 4 (2026): September 2026 - November 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i4.514

Abstract

This study aims to analyze the level of employee satisfaction toward the work environment at PT Qualis Indonesia using the Customer Satisfaction Index (CSI) method. Employee satisfaction is an important factor that influences productivity, loyalty, and organizational performance. The work environment, which includes physical and non-physical aspects, plays a strategic role in shaping employee satisfaction. The research method used is a descriptive quantitative approach with primary data obtained through the distribution of questionnaires to employees of PT Qualis Indonesia. The number of respondents in this study was 67 employees from operational and administrative divisions. The data analysis technique was conducted by calculating the Customer Satisfaction Index (CSI) to determine the overall level of employee satisfaction and to identify work environment attributes that most influence satisfaction. The results of the study indicate that the level of employee satisfaction toward the work environment at PT Qualis Indonesia falls into the satisfied category. However, several work environment attributes still need improvement, particularly related to work facilities, workload, and internal communication. The results of this study are expected to serve as evaluation material for management in improving the quality of the work environment and as a reference for future research related to measuring employee satisfaction using the CSI method.
Analisis Kepuasan Pelanggan Digitalisasi SPBU Pertamina Dengan Metode Customer Satisfaction Index di PT Telkom Akses: Analysis of Customer Satisfaction with the Digitalization of Pertamina Gas Stations Using the Customer Satisfaction Index Method at PT Telkom Akses Asep Damanhuri; Ratih Hastasari
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 4 (2026): September 2026 - November 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i4.518

Abstract

This study aims to determine the level of customer satisfaction as well as the factors that most influence customer satisfaction toward service quality and the handling of digitalization system disruptions at Pertamina gas stations by PT Telkom Akses. The method used in this study is the Customer Satisfaction Index (CSI) method. Data were collected through the distribution of questionnaires to customers of Pertamina gas stations that partner with PT Telkom Akses, using a Likert scale as a measurement tool for the level of importance and customer satisfaction toward the service attributes provided. The results of the study indicate that the Customer Satisfaction Index (CSI) value falls into the satisfied category, which shows that, in general, customers are satisfied with the services and handling of digitalization system disruptions provided by PT Telkom Akses. The service attributes that have the greatest influence on customer satisfaction are the speed and accuracy of disruption handling, punctuality of service time, and good documentation of disruptions. The results of this study are expected to serve as evaluation material for PT Telkom Akses in improving service quality in order to maintain and enhance customer satisfaction.
THE EFFECT OF LEADERSHIP STYLE AND WORK MOTIVATION ON EMPLOYEE PERFORMANCE AT THE KALIDERES VILLAGE OFFICE, WEST JAKARTA ADMINISTRATIVE CITY Naufal Aiz Syafirhad; Suharini; Ratih Hastasari
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 11 No. 3 (2026): Agustus
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58487/akrabjuara.v11i3.2919

Abstract

Employee performance is a key factor in improving organizational effectiveness, particularly in public sector institutions. This study aims to examine the influence of leadership style and work motivation on employee performance at the Kalideres Subdistrict Office, West Jakarta Administrative City. A quantitative approach was employed using a saturated sampling technique, involving all 130 employees as respondents. Data were collected through questionnaires and analyzed using multiple linear regression with SPSS version 25. The results indicate that leadership style and work motivation have a positive and significant effect on employee performance, both partially and simultaneously. The Adjusted R Square value of 0.873 indicates that the two independent variables explain 87.3% of the variance in employee performance, while the remaining 12.7% is explained by other factors outside the research model. These findings suggest that strengthening leadership practices and enhancing employees' work motivation are essential strategies for improving performance in public sector organizations.
Co-Authors Abdul Hafiz Achmad Alfarizi Adriana Holo Asep Damanhuri Asep Saepul Hidayat Bagas Yadi Pratama Camelia Kherera Dewi Yuliani Euis Annisa Firosa Shakila Indah Rahma Cahyani Keysa Ananda Delly Kurniawan Adi Pratama Lisa Banowati Listya Wulandari Mohamad Arifin Murniyati Murniyati Mutia Nur Aisah Naufal Aiz Syafirhad Nurul Hidayah Nurul Noviani Popon Fauziah Prediyansah Prediyansah Saridawati Siti Ristiyani Suharini Suharini Suharini Suharini Suharini Suharini Triningsih Triningsih Wawan Saputra Wawan Saputra Wawan Setiawan Zidan Ramadani Saputra