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All Journal SITEKIN: Jurnal Sains, Teknologi dan Industri JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Ilmiah Matrik Rang Teknik Journal INTECOMS: Journal of Information Technology and Computer Science JURIKOM (Jurnal Riset Komputer) Jurnal Teknologi Komputer dan Sistem Informasi Jurnal Mantik Journal of Information Systems and Informatics Buletin Ilmiah Sarjana Teknik Elektro JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Teknologi Informatika dan Komputer Jurnal Teknik Informatika (JUTIF) Informanika Advance Sustainable Science, Engineering and Technology (ASSET) KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Nasional Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Bina Darma JITSI : Jurnal Ilmiah Teknologi Sistem Informasi Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi)
Muhamad Ariandi
Universitas Bina Darma
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Nursing Public Health Social Sciences Other

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Journal : JURIKOM (Jurnal Riset Komputer)

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Analisis Kepuasan Driver Terhadap Aplikasi Maxim Menggunakan Metode End User Computing Satisfaction (EUCS) Muhamad Ariandi; Dila Marsolina
JURIKOM (Jurnal Riset Komputer) Vol 10, No 2 (2023): April 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v10i2.5819

Abstract

Maxim is here as a new innovation and as a competitor in the world of online transportation. However, this application has not fully provided service satisfaction to driver partners. This study aims to analyze driver satisfaction with the Maxim application using the End User Computing Satisfaction (EUCS) method. The problem faced is the high level of driver complaints against the Maxim application which has the potential to reduce the quality of online transportation services. This indicates that there is user dissatisfaction with the features available in the Maxim application. Therefore, it is necessary to analyze driver satisfaction with the Maxim application to find out the factors that influence user satisfaction. The EUCS method is used to measure driver satisfaction with the Maxim application using 5 variables, namely content(X1), Accuracy(X2), Format(X3), Ease of use(X4) and Timelines(X5). So that the level of satisfaction (Y) from maxim application users is more measurable, so as to generate input for system developers and developers. This research was conducted by taking a sample of 100 drivers in the city of Palembang by random sampling. The results of the research conducted show that driver satisfaction with the Maxim application is at a fairly good level, with an average satisfaction score of 3.67 out of a scale of 5. With this value, the company needs to improve the development of features related to Maxim application users. The results of this study can be input for the company in improving the quality of the Maxim application service, so that it can meet the needs and satisfaction of its users. So that in the future the Maxim company itself wants to compete with fellow online transportation service entrepreneurs in serving the service users offered.
Co-Authors A. Haidar Mirza Abdillah Ali Rachman AHMAD MUTATKIN BAKTI Ahmad Syazili Andri Andri Andries Anwar Anisa Kardiana Anwar Aji Safii Arif Budi Santoso Arif Budiman Dewi Sartika Diah Ayu Kurnia Dila Marsolina Edi Supratman Eka Puji Agustini Evi Yulianingsih Fatmasari Fatmasari Fatmasari Fatmasari Fero Triando Fitri Purwaningtias Fitri Purwaningtias Gege Ardiansyah Gusairi Rahman Hadinata, Novri Hesti Sukmawati Ilman Zuhri Yadi Imam Karua Intan Fitriana Wulandari Irhash Mauludi Irman Effendy Jerry Alvinser M. Arya Dwi Cahya M. Leo Irpan Maria Ulfa Muhamad Maulana Muhammad Dwiki Ariyadi Muhammad Ikbal Ernanto Muhammad Naufal Risqi Nana Misrina Nina Paramithya NINA PARAMYTHA Noer Fadzri Perdana Dinata Nyimas Sopiah Oktaviana Destri Lestari Oktaviani, Nia Putri Diana Nopianti Ridho Adilaksana Rizani Firdaus Sulaiman Sulaiman Sunda Ariana, Sunda Susan Dian Purnamasari Suyanto Suyanto Yanti Pasmawati Yoza Risti Oktaria