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All Journal Jurnal Informatika dan Teknik Elektro Terapan Jurnal Edik Informatika : Penelitian Bidang Komputer Sains dan Pendidikan Informatika International Journal of Artificial Intelligence Research JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING JITK (Jurnal Ilmu Pengetahuan dan Komputer) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) METIK JURNAL Vocatech : Vocational Education and Technology Journal Jurnal Computer Science and Information Technology (CoSciTech) International Journal of Engineering, Science and Information Technology TECHSI - Jurnal Teknik Informatika Jurnal Teknologi Terapan and Sains 4.0 Journal of Computer Engineering, Electronics and Information Technology Jurnal Informatika: Jurnal Pengembangan IT Jurnal Malikussaleh Mengabdi
Muhammad Fikry
Teknik Informatika Universitas Malikussaleh
Religion Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Journal : Jurnal Computer Science and Information Technology (CoSciTech)

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Real-time Responses System Dalam Peningkatan Pelayanan Rumah Sakit Arun Lhokseumawe Menggunakan Metode Natural Language Processing: Studi Kasus pada Rumah Sakit Arun untuk Meningkatkan Kecepatan Pelayanan Silfa Maharani Br Padang; Muhammad Fikry; Zahratul Fitri
Computer Science and Information Technology Vol 5 No 3 (2024): Jurnal Computer Science and Information Technology (CoSciTech)
Publisher : Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/coscitech.v5i3.8359

Abstract

Abstract Based on information from the Central Statistics Agency, the population of of Lhokseumawe City reached 191,396 people in 2022, which requires Rumah Sakit Arun Lhokseumawe to enhance its healthcare services to the community. The increase in population presents challenges for the hospital in addressing patients with health issues. Therefore, the author proposes the development of a "Real-Time Responses" system to improve services at Rumah Sakit Arun by utilizing Natural Language Processing (NLP) methods. This system aims to assist patients and the public in seeking information related to health and services available at the hospital. The approach used in developing the chatbot Long Short Term Memory (LSTM) is a component of NLP technology. NLP, in turn, is a field of artificial intelligence (AI) that allows computers to comprehend human text and speech. This technology combines linguistic computation with statistical models, machine learning, and deep learning, allowing computers to process human language in text or voice form and fully comprehend the meaning and sentiment of the writer or speaker. By applying this technology, it becomes expected that communication between the hospital and the community will become more effective, and access to health information can be obtained more quickly, supporting the enhancement of healthcare service quality in Lhokseumawe. Keywords: chatbot, NLP, LSTM, Arun Lhokseumawe, information
Co-Authors Annisa Helmina Aynun, Nur Azzahra Iskandar, Farah Bustami Bustami Cut Ita Erliana Dahlan Abdullah Dessayani Putri Dyah Ika Rinawati Eva Darnila Fadlisyah Fadlisyah Fajriana, Fajriana Faradilla, Cut Meutia Hasan Tahir Helmi Naluri Herman Fithra Hizamrul jaen Iskandar, Fahra Azzahra Ismail Ismail Kurnia Amanda, Destiara Lidya Rosnita Maharani, Silfa Muhammad Yani, Muhammad Mukhlis Mukhlis NELI SUSANTI, NELI Nura Usrina Nurdin Nurdin Rahma, Mutiara Risawandi, Risawandi Rizal S.Si., M.IT, Rizal Rozzi Kesuma Dinata Safwandi Safwandi Silfa Maharani Br Padang Subhan Hartanto Taufiqurrahman Taufiqurrahman Umar Khalil Yani, Muhamamd Yesy Afrillia Zahratul Fitri Zara Yunizar zulfhazli zulfhazli