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All Journal Jurnal Ekonomi dan Bisnis Share : Journal of Service Learning Jurnal Sains Sosio Humaniora MABIS: Manajemen dan Bisnis Jurnal Ekonomi dan Manajemen International Journal of Economics Development Research (IJEDR) Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Pengabdian dan Peningkatan Mutu Masyarakat (JANAYU) Warta Pendidikan : Jurnal Pendidikan dan Budaya Jurnal Manajemen Sains dan Organisasi (JMSO) Jurnal Sosial dan Teknologi Ar-Ribhu: Jurnal Manajemen dan Keuangan Syariah Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Eduvest - Journal of Universal Studies Journal of Economics and Management Scienties International Journal of Economic Research and Financial Accounting International Journal of Economics, Accounting, and Management Jurnal of Islamic Economic Studies Fundamental and Applied Management Journal
Sugeng Mulyono
Universitas Gajayana Malang
Religion Aerospace Engineering Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Social Sciences Other

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Leading Through Dualism: Servant Leadership, Organizational Citizenship Behavior, and Employee Performance in an Indonesian Rural Cooperative Yurmanius Waruwu; Endang Suswati; Sugeng Mulyono; Gunadi
Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): June
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i2.991

Abstract

Cooperatives play a significant role in supporting community-based economic development and expanding access to financial services for local communities in Indonesia. However, governance challenges, such as leadership dualism, can generate organizational instability that potentially undermines employee performance. This study aims to examine the relationship between Servant Leadership and Employee Performance and to test the mediating role of Organizational Citizenship Behavior (OCB) in a cooperative experiencing leadership dualism. A quantitative approach with an explanatory design was used. The population and sample consisted of 117 permanent employees of the Nias Rural Savings and Financing Cooperative (KSP3 Nias), selected through total sampling method. Data were collected using a structured questionnaire with a five-point Likert scale and analyzed using Partial Least Squares-based Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The findings indicate that Servant Leadership is positively and significantly associated with both OCB (β = 0.764, p < 0.001) and Employee Performance (β = 0.345, p = 0.002). Furthermore, OCB partially mediated the relationship between Servant Leadership and Employee Performance (indirect effect = 0.391, p < 0.001), with Servant Leadership and OCB jointly explaining 71.2% of the variance in Employee Performance (R² = 0.712). These results suggest that a servant-oriented leadership approach is associated with higher levels of voluntary extra-role behavior among employees, which, in turn, appears to function as a stabilizing factor for organizational performance, even under conditions of structural conflict.
Peran Komitmen Organisasi dalam Memediasi Pengaruh Kepuasan Kerja dan Kepemimpinan Melayani terhadap Kinerja Pegawai Bappeda Provinsi Bali Kade Sudiana; Endang Suswati; Sugeng Mulyono; Jamal Abdul Nasir
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.322

Abstract

Penelitian ini bertujuan menguji apakah komitmen organisasi bertindak sebagai mediator yang menghubungkan pengaruh kepemimpinan melayani dan kepuasan kerja terhadap kinerja pegawai di Bappeda Provinsi Bali. Secara teoretis, penelitian ini ingin membuktikan bahwa komitmen pegawai adalah faktor psikologis kunci yang menjelaskan bagaimana gaya kepemimpinan dan sikap kerja dapat meningkatkan efektivitas di sektor publik. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 106 responden yang merupakan seluruh pegawai Bappeda Provinsi Bali, utamanya di Kabupaten Jembrana, Tabanan, Badung, dan Kota Denpasar. Data dianalisis menggunakan Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS) dengan bantuan perangkat lunak SmartPLS 4.0. Hasil penelitian menunjukkan bahwa seluruh tujuh hipotesis yang diajukan terbukti signifikan, termasuk dua hipotesis mediasi. Secara khusus, kepemimpinan melayani dan kepuasan kerja berpengaruh positif dan signifikan terhadap komitmen organisasi dan kinerja pegawai. Selain itu, komitmen organisasi terbukti memediasi secara signifikan pengaruh kepemimpinan melayani dan kepuasan kerja terhadap kinerja pegawai, menunjukkan bahwa komitmen organisasi berperan sebagai mekanisme psikologis penting dalam memperkuat dampak positif perilaku kepemimpinan dan kepuasan kerja terhadap kinerja aparatur. Penelitian ini menunjukkan bahwa kepemimpinan yang melayani dan kepuasan kerja dapat meningkatkan komitmen organisasi dan kinerja di sektor publik Indonesia. Secara praktis, temuan ini menyarankan agar pemerintah daerah fokus mengembangkan gaya kepemimpinan melayani dan meningkatkan kepuasan pegawai untuk memperkuat komitmen mereka.
Employee Performance in Islamic Banking:The Roles of Integrity, Competence, and Work Environment (A Study at Bank Syariah Indonesia in Malang Raya, Jawa Timur) Bambang Ragil; Ernani Hadiyati; Endang Suswati; Sugeng Mulyono
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1904

Abstract

This study aims to examine the effects of integrity, competence, and work environment on employee performance at Bank Syariah Indonesia (BSI) in the Malang Raya area, with work motivation and organizational commitment as mediating variables. The study employed a quantitative, explanatory design. Data were collected from 90 BSI employees through a questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that integrity (β = 0.173; p = 0.027), competence (β = 0.158; p = 0.043), and work environment (β = 0.189; p = 0.013) have positive and significant effects on employee performance. In addition, work motivation (β = 0.336; p < 0.001) and organizational commitment (β = 0.358; p < 0.001) also significantly influence employee performance. Mediation analysis shows that work motivation and organizational commitment act as significant partial mediators, with indirect effect coefficients ranging from 0.090 to 0.117. The coefficient of determination indicates that the proposed model explains 70.3% of the variance in employee performance (R² = 0.703). This study contributes theoretically by developing a dual-mediation employee performance model in the context of Islamic banking and provides practical implications for human resource management at Bank Syariah Indonesia.
Co-Authors Agus Suprayoga Ahmad Ahmad Bambang Ragil Berti Anharita Bukhari Chilman Suaidi Dian Cahyo Prabowo Djuni Farhan Dody Prasetyo Dwi Orbaningsih Elida Agustinah Endang Suswanti Endang Suswati Enlik Kresnaini Ernani Hadiyati Gunadi Herdian Rangga Permana I Nyoman Susipta Jamal Abdul Naser Kade Sudiana Kohar Adi Setia M. Jamal Abdul Nasir Ni Luh Putu Asrini Dewi Oyong Lisa Rini Astuti Said Faiz Alamien Surya Adhi Candra Tri Cicik Wijayanti Yurmanius Waruwu Yusuf Riza