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All Journal Jurnal Surya Medika Jurnal Pengabdian Masyarakat Ilmu Terapan (JPMIT) Borneo Journal of Pharmacy
Ruslan Ruslan
Universitas Halu Oleo
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan di Puskesmas Puuwatu Kota Kendari menggunakan Metode SERVQUAL Adryan Fristiohady; La Ode Muhammad Fitrawan; Yusniati Dwi Pemudi; Sunandar Ihsan; Ruslin Ruslin; Mentarry Bafadal; Nurwati Nurwati; Ruslan Ruslan
Jurnal Surya Medika (JSM) Vol 6 No 1 (2020): Jurnal Surya Medika (JSM)
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/jsm.v6i1.1442

Abstract

The quality of outpatient services can be measured by the SERVQUAL model that takes into account 5 dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The purpose of this study was to look at the effect of service quality on outpatient satisfaction at the Apotek Puskesmas Puuwatu Kota Kendari. The subjects in this study were 34 outpatients. The analysis technique used is gap analysis to compare expectations and reality received by patients, normality test data based on questionnaire patient satisfaction that has been tested for validation. The results of this study indicate the average value of the gap in the pharmacy of Apotek Puskesmas Puuwatu Kota Kendari amounting to 0.27. From the value of the gap, the lowest gap value in the pharmacy center of Puuwatu is the place of service, and the provision of inadequate drug information of -0.24. Based on the paired t-test where significant value> 0.05 then Ho is rejected and Ha accepted so that means a significant difference between the quality of service to the satisfaction of patients in Apotek Puskesmas Puuwatu Kota Kendari. This study concludes that there is a significant gap between expectations and reality at the Apotek Puskesmas Puuwatu Kendari City
PELATIHAN SISTEM BALANCING VOTE DATA UNTUK MENGATASI KONFLIK HORIZONTAL AKIBAT SURVEY PILKADA Ruslan Ruslan; Gusti Arvyana Rahman; Izal Izal; Ida Usman; Lilis Laome; Irma Yahya; Agusrawati Agusrawati
Jurnal Pengabdian Masyarakat Ilmu Terapan Vol 5, No 1 (2023)
Publisher : Vokasi Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/jpmit.v5i1.40169

Abstract

Pemilihan Kepala Daerah (Pilkada) merupakan kegiatan yang melibatkan aspirasi masyarakat secara umum yang dihelat secara periodik setiap lima tahun sekali. Pilkada kerap kali memicu timbulnya konflik horizontal di masyarakat karena dalam pelaksanaannya dilakukan secara langsung. Perbedaan mencolok hasil hitungan cepat (quick count) antar lembaga survey pada proses pilkada dapat membuat masyarakat menjadi bingung. Peran akademisi dan tokoh masyarakat dalam menangani masalah yang kerap tejadi selama proses pilkada berlangsung sangat dibutuhkan untuk mengurangi ketegangan di masyarakat yang terjadi selama proses pilkada berlangsung sangat dibutuhkan untuk mengurangi ketegangan di masyarakat yang terjadi akibat perbedaan hasil perhitungan cepat dari berbagai lembaga survey adalah melakukan kegiatan pelatihan yaitu pelatihan sistem balancing vote data untuk mengatasi konflik horizontal akibat survey pilkada. Hasil pelatihan menunjukan adanya peningkatan pemahaman materi pelatihan yang signifikan dari para peserta tentang konsep quick count pilkada dan konsep sampling.   
The Effect of Quality Service Towards Outpatients Satisfaction at Poasia Community Health Centre Adryan Fristiohady; La Ode Muhammad Fitrawan; Yusniati Dwi Pemudi; Ruslin Ruslin; Sunandar Ihsan; Ruslan Ruslan; La Ode Muhammad Julian Purnama
Borneo Journal of Pharmacy Vol. 3 No. 4 (2020): Borneo Journal of Pharmacy
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/bjop.v3i4.1611

Abstract

The quality of outpatient services can be measured by the SERVQUAL model that considers five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study aimed to look at the effect of service quality on outpatient satisfaction at the Poasia community health center's pharmacy. The subjects in this study were 33 outpatients. The analysis technique used is gap analysis to compare patients' expectations and reality, normality test data based on questionnaire patient satisfaction tested for validation. This study's results indicate the average value of the gap in the Poasia community health center's pharmacy, amounting to -0.44. From the value of the gap, the lowest gap value in the pharmacy center of Poasia is the place of service and the provision of inadequate drug information of -0.88. Based on the paired t-test where a significant value >0.05, Ho is rejected, and Ha accepted, which means a significant difference between the quality of service and patients' satisfaction in the Pharmacy of Puskesmas Poasia Kendari City. This study concludes that there is a significant gap between expectations and reality at the Poasia community health center's pharmacy.
Co-Authors Adryan Fristiohady Agusrawati Agusrawati Bafadal, Mentarry Fitrawan, La Ode Muhammad Gusti Arvyana Rahman Ida Usman Irma Yahya Izal Izal La Ode Muhammad Julian Purnama Lilis Laome Nurwati Nurwati Ruslin Ruslin Sunandar Ihsan Yusniati Dwi Pemudi