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Zulfahmi Syahputra
Universitas Pembangunan Panca Budi
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Development of a Web-Based Digital Rental Platform for Party and Event Equipment Using a User-Centered Design Approach Syahputra, Zulfahmi
Proceedings of The International Conference on Computer Science, Engineering, Social Science, and Multi-Disciplinary Studies Vol. 1 (2025)
Publisher : CV Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/cessmuds.v1.58

Abstract

Digitalization has become increasingly essential for service-based micro and small enterprises, including businesses that provide party and event equipment rentals. Traditional rental workflows such as manual communication, inconsistent stock updates, and the absence of transparent availability information often hinder operational efficiency and customer satisfaction. To address these challenges, this study aims to develop a web-based digital rental platform for party and event equipment using a User-Centered Design (UCD) approach. UCD was selected because it emphasizes continuous user involvement throughout the system development lifecycle, ensuring that the resulting platform aligns with real user needs and usability expectations. The research was conducted through four key stages: user requirement analysis, iterative prototyping, system implementation, and usability evaluation. Data were collected through interviews, observation, and user testing involving both customers and rental administrators. The final system provides a structured equipment catalog, real-time availability display, an intuitive booking workflow, and an administrative dashboard for managing inventory and rental schedules. Usability evaluation using the System Usability Scale (SUS) yielded a score of 82.4, indicating excellent usability. Task completion rates improved significantly, and user feedback highlighted enhanced clarity, reduced interaction errors, and faster rental processing. The findings demonstrate that adopting UCD contributes to the development of a more intuitive, efficient, and user-validated rental platform. This study provides practical insights into the application of UCD in service-oriented digital systems and supports ongoing efforts to modernize rental operations through web-based solutions
Co-Authors , Arpan Ahmad Akbar Ajie Maulizar Alfiansyah Hasibuan Aminuddin Indra Permana Ammar Najmi Adra Arpan Arpan Ayu Husniyyah Daniel Panjaitan Daud Arifin Edi Suranta Sembiring Eko Hariyanto Ernanda Setiawan Fachri, Barany Fachry Abda El Rahman Feriadi Habibi Umam Hafni Hanna Willa Dhanny Hanna Willa Dhany Hardinata, Rio Septian Hendry Herli Herutomo Hilal Prayogi Husniyyah, Ayu Ibnu Gunawan Intan Maya Sari Iwan Purnama Khairul Khairul Syahputra Lubis, Jelita Ananda Mohammad Faiza Zachary Mudammad Zen Muhammad Davy Anggara Saragih Muhammad Irfan Sarif Muhammad Ridho Pradana Muhammad Syahputra Novelan Munisa Naomi Raulinda Br Sembiring Nova Mayasari Nurul Aulia Paris Pratama Parisca Parisca Putra, Purwa Hasan Rany Febriana Hutabarat Reni Aryanti Rian Farta Wijaya Rifa Ruliansyah Nasution Rifq Surya Pradhana Rifqi Surya Pradhana Rio Septian Hardinata Rio Septian Hardinata Ristra Sandra Ritonga Ritonga, Ristra Sandra Rizky Trianda Romy Permana Sitepu Roy Frensal Baringbing Sabrina Patuzahra Saragih, Muhammad Davy Anggara Sarif, Muhammad Irfan Sitorus, Zulham Sri Wahyuni Supiyandi Supiyandi Wirda Fitriani Wiwik Handayani Xenna Agustina Ziddo Simanjuntak