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All Journal JURNAL ECONOMIA Jurnal Ekonomi Kuantitatif Terapan MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Jurnal Pengabdian Dharma Laksana JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Manajemen Bisnis Forum Manajemen Jurnal Ilmiah Manajemen dan Bisnis Parta: Jurnal Pengabdian Kepada Masyarakat Media Bina Ilmiah Review of Management, Accounting, and Business Studies
Ni Nyoman Sunariani
Universitas Pendidikan Nasional
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : JURNAL ECONOMIA

 1 
Analysis of Hospital Service Management from the Perspective of Local Balinese Wisdom Sunariani, Ni Nyoman; Suidarma, I Made
Jurnal Economia Vol. 19 No. 1 (2023): April 2023
Publisher : Faculty of Economics and Business, Universitas Negeri Yogyakarta in collaboration with the Institute for

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/economia.v19i1.36230

Abstract

This study aims to analyze the health service management of provincial hospitals (RSUDs) in Bali from the perspective of local wisdom, especially Tri Kaya Parisuda values and the integration of Tri Kaya Parisuda values with human capital theory (HCT). Structural equation modeling (SEM) was applied as the analysis technique in the study. The results showed that the management of health services at Bali's provincial hospitals was considered satisfactory and in accordance with the existing health service standards, although there were certain staff members who had not provided maximum service. Intellectual intelligence to think properly (manacika), communication equivalent to correct sayings (wacika),  and good employee behavior (kayika) contributed significant effects on the performance and service quality of RSUDs in Bali. This study discovered that the performance and quality of service were more dominantly affected by employee behavior than by intellectual intelligence or communication.
Co-Authors A A N Oka Suryadinatha Gorda Aldri Frinaldi Anak Agung Istri Ngurah Marhaeni Anak Agung Ngurah Oka Suryadinatha Gorda Arisandi, Thenia Ayu Widyasari Dyatmika, I N.G. Arya I Gusti Agung Ngurah Rai Semadi I Gusti Kade Pusdikardiana Alin I Made Suidarma Ida IDM Rai Mahaputra Karyati, Ni Ketut Made Kembar Sri Budhi Made Santika Dewi Made Sukarsa Mahaputra, Ida IDM Rai Mahyuni, Luh Putu Ni Kadek Yuliandari Ni Ketut Arniti Ni Luh Putu Krishna Udayani Ni Luh Yulyana Dewi Ni Made Ayu Nila Kumala Sari Ni Made Wistriyanti Ni Nyoman Diliyanti Novi Intan Fandini Putra, I Made Dwija Pramana Putu Suparna Srinandari, Putu Riska Yunita Sukmadiarta, Pande Putu Tobi Sumantri, I G.N. Alit Suryathi, Ni Wayan Thenia Arisandi Wayan Budi Mahardhika Widnyani, Ni Made