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All Journal ETIKONOMI Jurnal Siasat Bisnis Jurnal Praktik Bisnis Jurnal Ilmu Manajemen (JIM) Jurnal Bisnis dan Manajemen Jurnal Ecogen Jurnal Kajian Manajemen dan Wirausaha
A. Abror
Faculty Of Economics, Universitas Negeri Padang, Padang, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Corporate Diversification and Corporate Social Performance in Indonesia Dina Patrisia; Shabbir Dastgir; A. Abror
ETIKONOMI Vol 18, No 2 (2019)
Publisher : Faculty of Economic and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (240.545 KB) | DOI: 10.15408/etk.v18i2.11816

Abstract

The relationship between corporate diversification and corporate social performance (CSP) is under-investigated, especially in emerging countries. This study examines the relationship between corporate diversification and CSP in Indonesia setting. Occurrence disclosure analysis has been applied to measure CSP based on 80 indicators of the Global Report Initiative (GRI). This study used multiple regressions with one-year lag dependent variables as the data analysis. The results show that the related diversification is negatively and significantly related to CSP, while, the unrelated diversification reveals a positive relationship with CSP. Besides that, unrelated diversification more correlated to CSP rather than related diversification. Furthermore, international diversification has a positive and significant relationship with CSP. Therefore, this study found that corporate diversification is a significant antecedent of CSP.JEL Classification: L25, M14
The Influence of Customer Value, Corporate Image, and Service Innovation towards Customer Satisfaction Wedhia Ganiesa; Abror Abror; Firman Firman
Jurnal Praktik Bisnis Vol 8, No 1 (2019)
Publisher : Jurnal Praktik Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (370.73 KB)

Abstract

This research aims to analyze: (1) The effect of customer value on customer satisfaction of Britama’ s customer BRI Bank branch of Padang (2) The effect of corporate image on customer satisfaction of Britama’ s customer BRI Bank branch of Padang (3) The effect of service innovation on customer satisfaction of Britama’ s customer BRI Bank branch of Padang. The population in this study is all Britama’ s customers of BRI Bank branch of Padang totaling 8342 people. The sample is 150 people using accidental sampling technique. The results showed that: (1) customer value has a positive effect and significant on customer satisfaction (2) corporate image has a positive effect and significant on customer satisfaction (3) service innovation has a positive effect and significant on customer satisfaction. The conclusion is customer value, corporate image, service innovation have significant effect on customer satisfaction. Service innovation has higher influence on customer satisfaction in this research. For the future research is better to explore more about variable that can inluence customer satisfaction.
PENGARUH CUSTOMER ENGAGEMENT TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (STUDY KASUS PADA BANK BRI UNIT BELIMBING PADANG) Regi Erlan Marta; Abror Abror; Okki Trinanda
Jurnal Ecogen Vol 2, No 2 (2019): Jurnal Ecogen
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmpe.v2i2.6676

Abstract

The purpose of this research are to analyze (1) the influence of Customer Engagement and Customer Satisfaction on Customer Loyalty (2) Influence Customer Engagement on Customer Satisfaction. This type research of causative, research was conducted in the city Padang. The population in this Customer Bank BRI Unit. The population in this study customer Bank BRI Unit Belimbing Padang. The sampel use was 200 people using purposive sampling. Types of data in this primer and sekunder. Using SmartPLS versi 3.0. The results of this research show (1) Customer Engagement has a positive and significant on Customer satisfaction (2) Customer Engagement has a positive and significant on Customer loyalty (3) Customer Satisfaction has a positive and significant on Customer LoyaltyKeywords : Customer Engagement, Customer Satisfaction, Customer Loyalty
Pengaruh Web Service Quality, Customer Satisfaction Dan Behavioural Intention: Attitude Towards The Website Sebagai Variabel Intervening (Study Pada Mahasiswa Universitas Negeri Padang) Nia Liza Tania; Abror Abror
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 3 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0278780

Abstract

This study analyzes: (1)the effect of web service quality on attitude towards the website, (2) The effect of customer satisfaction on attitude towards the website, (3) The effect of web service quality on behavioural intention, (4) the effect of customer satisfaction on behavioural intention, (5) the effect of attitude towards the website on behavioural intention, (6) the effect of web service quality on customer satisfaction.This type of research is causative research. The population in this study was all students from Padang State University who used the Olx online shop. By using purposive sampling we use 180 customers as the respondent. This study used online questionnaires as the data collection instrument, This study analyzed the data by using structural equation modeling (SEM) with smart PLS 3.0 as the software package.The results of this study indicate that: (1) web service quality has a significant effect on attitude towards the website. (2) customer satisfaction has a significant effect on attitude towards the website. (3) web service quality has a significant effect on behavioural intention. (4) customer satisfaction has a significant effect on behavioural intention. (5) attitude towards the website has a significant effect on behavioural intention. (6) web service quality has a significant effect on customer satisfaction. Keywords:web service quality, attitude towards the website, customer satisfaction, behavioural intention
Pengaruh Persepsi Risiko dan Kepercayaan pada Vendor terhadap Minat Beli yang Dimediasi oleh Sikap Konsumen Toko Online Lazada di Kota Padang Fery Ansyah; Abror Abror
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 1 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0254290

Abstract

Purpose - This study analyzes: (1) The effect of consumer attitude on purchase intention, (2) The effect of perceived risk on consumer attitude, (3) The effect of perceived risk on purchase intention, (4) The effect of trust in online vendor on consumer attitude, (5) The effect of trust in online vendor on purchase intention.Methodology - This type of research is causative research. The population in this study is customers of Lazada in Padang city. By using purposive sampling we use 200 customers as the respondent. This study used online and offline questionnaires as the data collection instrument, This study analyzed the data by using structural equation modelling (SEM) with smart PLS 3.0 as the software package.Finding - The results of this study indicate that: (1) consumer attitude has a significant effect on purchase intention (2) Perceived risk has a significant effect on consumer attitude (3) Perceived risk has a significant effect on purchase intention, (4) Trust in online vendor has a significant effect on consumer attitude, (5) Trust in online vendor has a significant effect on purchase intention. Keywords: Perceived Risk, Trust in Online Vendor, Consumer Attitude, Purchase Intention
Pengaruh Customer Satisfaction dan Trust Terhadap e-WOM: Commitment Sebagai Variabel Intervening (Studi Pada Mahasiswa Universitas Negeri Padang) Tri Putri Parnataria; Abror Abror
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 3 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0278790

Abstract

This study analyzes:  (1) the effect of customer satisfaction on trust (2) the effect of customer satisfaction on commitment (3) the effect of trust on commitment (3) the effect of trust on e-wom (4) the effect of customer satisfaction on ewom (5) the effect of trust on ewom (6) the effect of  commitment on e-wom.This type of research is causative research. The population in this study was all students from Padang State University who used the online shop Lazada. By using purposive sampling we use 150 customers as the respondent. This study used online questionnaires as the data collection instrument, This study analyzed the data by using structural equation modeling (SEM) with smart PLS 3.0 as the software package. The results of his study indicate that: (1) customer satisfaction has a significant effect on trust (2) customer satisfaction has a significant effect on commitment (3) trust has a significant effect on commitment (4) customer satisfaction has a significant effect on e-wom (5) trust has a significant effect on e-wom (6) commitment has a significant effect on e-wom. Keywords:Customer satisfaction, trust, commitment, electronic word of mouth. 
Pengaruh Technology Acceptance Factor, Website Service Quality Terhadap Customer E-Loyalty Yang Di Mediasi Oleh Customer E-Satisfaction (Studi Empiris Pada Konsumen Pengguna Tokopedia Di Kota Padang) Nanang Rinaldo; Abror Abror
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 1 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0255060

Abstract

AbstractThe purposes of this study are to analyze: (1) The effect of Technology Acceptance Factor on EcustomerSatisfaction, (2) The effect of Website service quality on E-customer Satisfaction, (3)The effect of E-customer Satisfaction on E-customer loyalty, (4 ) The Effect of TechnologyAcceptance Factor on E-customer loyalty, (5)The effect of Website service quality on E-customerLoyalty. The population on this study is Tokopedia customers in the city of Padang. We used200 customers as the respondent. This study used survey method with questionnaires as the data.This study analyzed the data by using SEM with smart PLS 3.0 as the software. The results ofthis study indicate that: (1) Technology Acceptance Factor has no significant effect on customerloyalty. (2) Website service quality has a significant effect on E-customer loyalty. (3) E-customersatisfaction does not affect the E-customer loyalty significantly. (4) Technology AcceptanceFactor affect E-customer satisfaction significantly. (5) Website service quality has a significantinfluence on E-customer satisfaction.Keywords: Customer e-loyalty, Customer e-satisfaction, Technology acceptance factor & Webservice quality.
Pengaruh Satisfaction, Trust, Commitment Terhadap Word of Mouth Pada Rumah Makan Sambalado di Kota Padang Zulherwan Zulherwan; Abror Abror
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 1 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0255260

Abstract

This study aims to analyze: (1) The effect of satisfaction on word of mouth at sambalado restaurant in padang city (2) The effect of trust on word of mouth at sambalado restaurant in padang city (3) The effect of commitment on word of mouth at sambalado restaurant in padang city. this type of research is causative research; this research was conducted in the city of padang. the population in this study were consumers who had visited sambalado padang restaurant. the sample used was 170 people using purposive sampling technique. the type of data in this study are primary and secondary data. data analysis using the smartpls version 3.0 program. the results of this study indicate that: (1) satisfaction has a significant effect on trust in sambalado restaurant in padang city, (2) satisfaction has a significant effect on word of mouth at sambalado restaurant in padang city, (3) satisfaction has a significant effect on commitment to sambalado restaurant in padang city, (4) trust has asignificant commitment to sambalado restaurant in padang city, (5) trust does not significantly influence word of mouth at sambalado restaurant in padang city, (6) commitment has a significant effect on word of mouth at sambalado restaurant in padang city. Keywords: Satisfaction, Trust, Commitment, Word of Mouth 
Pengaruh Reputasi, Electronic Word of Mouth dan Web Quality Terhadap Kepercayaan Pelanggan Shopee di Kota Padang Zuyyina Rahma Zalni; Abror Abror
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 2 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0264010

Abstract

This study analyzes: (1) The effect of reputation on trust, (2) The effect of electronic word of mouth (ewom) on trust, (3) The effect ofweb quality on trust. This type of research is causative research. The population in this study is customers of Sopee in Padang city. By using purposive sampling, we use 196 customers as the respondent. This study used onlinequestionaires as the data collection instrument, this study analyzed the data by using multiple linear regression (MLR) with SPSS 21 as the software package. The results of this study indicate that: (1) reputation has a significant effect on trust (2) electronic word of mouth (ewom) has a significant effect on trust (3) web quality has a significant effect on trust. Keywords: reputation, electronic word of mouth, web quality, Trust
Pengaruh Similarity, Expertise dan Likeability Terhadap Impulse Buying Tendency Melalui Parasocial Interaction pada Followers Instagram @Awkarin di Kota Padang Ririn Safira Meidiani; Abror Abror; Yunita Engriani
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 1 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0255110

Abstract

This study analyzes:(1) The effect of similarity towards parasocial interactionon followersinstagram @awkarin in the city of Padang, (2) The effect of expertisetowards parasocialinteractionon followers instagram @awkarin in the city of Padang, (3) The effect oflikeabilitytowards parasocial interactionon followers instagram @awkarin in the city of Padang,(4) The effect of parasocial interaction towards impulse buying tendency on followers instagram@awkarin in the city of Padang. This type of research is causative research. This research wasconducted in the city of Padang. The population in this study is the people of Padang who haveaccessed instagram. This study analyzed the data by using structural equation modelling (SEM)with smart PLS 3.0 as the software package. The results of this study indicate that: (1)Similarityhas a significant effect towards parasocial interaction on followers instagram @awkarinin the city of Padang, (2) Expertise has a significant effect towardsparasocial interaction onfollowers instagram @awkarin in the city of Padang, (3) Like ability has a significant effecttowards parasocial interaction on followers instagram @awkarin in the city of Padang (4)Parasocial Interaction has a significant effect towardsimpulse buying tendency on followersinstagram @awkarin in the city of Padang.Keywords: Impulse Buying Tendency, Parasocial Interaction,Similarity, Expertise, Likeability,Instagram,Causative Research
Co-Authors Dina Patrisia Fery Ansyah Firman Firman Muthia Roza Linda, Muthia Roza Nanang Rinaldo Nia Liza Tania Okki Trinanda Perengki Susanto Regi Erlan Marta Ririn Safira Meidiani Ryna Parlyna Shabbir Dastgir Tri Putri Parnataria Wedhia Ganiesa Yunia Wardi Yunita Engriani Zulherwan Zulherwan Zuyyina Rahma Zalni