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All Journal Jurnal Optimasi Sistem Industri MATEMATIKA DAN PEMBELAJARAN Kaizen : Management Systems and Industrial Engineering Journal Buana Matematika : Jurnal Ilmiah Matematika dan Pendidikan Matematika Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal INTECH Teknik Industri Universitas Serang Raya Jurnal Optimalisasi Matrik : Jurnal Manajemen dan Teknik Industri Produksi Jurnal Pengabdian Pada Masyarakat E-Amal: Jurnal Pengabdian Kepada Masyarakat CYBER-Techn(Jurnal Informatika dan Industri) Indigenous: Jurnal Ilmiah Psikologi
Nailul Izzah
Program Studi Teknik Industri Fakultas Teknik Universitas Qomaruddin
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Journal : Jurnal Optimalisasi

 1 
Analisis Kualitas Pelayanan Kinerja Bengkel Berdasarkan Persepsi Pengunjung dengan Metode IPA di Bengkel X Moh Ririn Rosyidi; Nailul Izzah
Jurnal Optimalisasi Vol 8, No 1 (2022): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v8i1.4817

Abstract

Many organizations exist and make different decisions for the purpose of accommodation and compliance with a given administration so that the buyer continues to use a given administration, the vital nature of administration is the general component and nature of a thing or organization that can satisfy an expressed or proposed need. workshop X is located in Jalan Raya Sembayat, Kec. Manyar Kab. Gresik  busy with service administration for buyers and also until now has many clients, but sometimes errors occur in work, this is because the help system is still manual so it becomes wasteful. The X workshop provided is also not ideal for the various services that exist to support customer improvement, therefore a top-down review is needed to provide a surprisingly better improvement using the Importance Performance Analysis method. Then at that time the value of the respondent's level of similarity was 75%, for the IPA value at the level of conformity, which was 91% on the question of the ease of reaching the workshop. Result of the Importance Performance Analysis, obtained quadrant I (Main Priority), namely P20, P4, P2, this shows that the client anticipates a significant level of significance, but the provision of assistance is not optimal so that there needs to be improvements that pay more attention to rules, Quadrant II (Maintain Achievement) in this area i.e. P5, P6, P7, P8, P9, P10, P11, P12, P13, P14, P15, P16, P17, P19, server friendliness in serving clients, which implies that the client have considered the characteristics, Quadrant III (Low Priority), there are two namely P1, P3, it is necessary to improve the attributes of the assistance after focusing on improving the characteristics that are basic needs, such as the neatness of employees' clothes and waiting room support facilities, Quadrant IV (Exaggerated) P18, respondents consider this quality to have a low level of significance but have truly elite exhibits. While the PGCV value is 8.97 with the question of giving the most important discount according to the customer.
Seven Tools untuk Menurunkan Kecacatan pada Produk Kopi Moh Ririn Rosyidi; Nailul Izzah; Thoriq Kamil Najahi
Jurnal Optimalisasi Vol 6, No 2 (2020): Oktober
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v6i2.2384

Abstract

An increasingly competitive industrial era to maintain and increase interest in buying and selling products to consumers is very important, every business actor wants to how to win the competition in the business so that they can exist in this field by maintaining the quality of the products to be marketed. The coffee products in the company have three defects, namely damaged packaging containers, inappropriate weight, and coarse coffee grounds. The seven tools method will determine the causes of defects in coffee products. From the analysis of the Check Sheet table, it is known that there are three types of defects. From the histogram, it is known that the most defect data distribution is the damaged packaging containers of 1252 pcs, P control chart, it is known that the UCL value is 0.2993 and LCL -0.1525 these values are within the control limit. Pareto diagram shows that the most dominant type of defect is WKR (53.97%). Correlation calculations using the Scatter diagram obtained a value of -7.380. This value shows that the two relationships between defective packaging containers and coarse coffee grounds have a negative relationship. From the Fishbone diagram and RCA analysis, it is known that the causes of disability with the highest WKR are man, machine, method, and material factors. Corrective action, namely the need to change the packaging, provide breeding to the operator, provide training, and maintain the machine so that the engine remains in good condition.
Co-Authors Ade Hendi Agustin Sukarsono, Agustin Anik Rufaidah Ardianik Ardianik Auditya Purwandini Sutarto Auditya Purwandini Sutarto Dina Amaliyah Mushthoza Dina Amaliyah Mushthoza Falahul Islami Hermanto Hermanto Iksan ST.MT Khoiruzad Mariyatul Qibtiyah Maslakhatul Ainiyah MOH RIRIN ROSYIDI Mohammad Ririn Rosyidi Mohammad Riyon Hidayat Muhamad Rusli Efendi Muhammad Hafidz Yusuf Muhammad Nubli bin Abdul Wahab Narto Ririn Rosyidi Rista Bintarawita Megasari Sofiyanurriyanti Suparno Suparno Thoriq Kamil Najahi Zahrotul Farda