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All Journal Jurnal Indo-Islamika TELKOMNIKA (Telecommunication Computing Electronics and Control) Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal CoreIT Applied Information System and Management MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Jurnal Sosiologi Agama Building of Informatics, Technology and Science Journal of Applied Data Sciences
Nashrul Hakiem
Universitas Islam Negeri Syarif Hidayatullah Jakarta
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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E-Services Quality: An Analysis of Customer's Mobile Banking Services in Sharia—A Systematic Literature Review Kumaladewi, Nia; Rosyada, Dede; Suryani, Erma; Hakiem, Nashrul
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46682

Abstract

In the current digital era, banking services have rapidly evolved thanks to technological advancements, such as mobile banking, which allows customers to conduct transactions easily and efficiently. Studies show that customer perception and satisfaction levels highly depend on service standards, available features, and user experience when using the service. Studies have shown that how customers feel about a service and how satisfied they are with it relies a lot on the quality of the service, the features it offers, and how easy it is to use. A big part of how well financial services on mobile devices do is how good digital services are, particularly in sharia banking that operates in accordance with Sharia principles and regulations. This research aims to gather systematic literature about the level of quality in mobile banking features provided by sharia-compliant banks. To comprehend the connection between customer experience and the effectiveness of e-services in mobile banking apps, the modified e-services quality model is essential. Finding the elements that affect the quality of e-services and consumer happiness, as well as investigating methods for enhancing digital services in compliance with sharia law, are the main goals of this study. It is anticipated that the findings of this study will offer more profound understandings of how Islamic banks may enhance the quality of their mobile banking services.
Development of Smart Charity Box Monitoring Robot in Mosque with Internet of Things and Firebase using Raspberry Pi Anggraini, Nenny; Zulkifli, Zulkifli; Hakiem, Nashrul
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 24 No. 1 (2024)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v24i1.4209

Abstract

Mosques are the center of Muslim communities’ spiritual and communal life, thus requiring effective financial management. The purpose of this study was to develop a smart donation box robot that utilizes Internet of Things technology to address efficiency and increase transparency in managing donations. The methodology in this study used a prototyping method consisting of Rapid Planning, Rapid Modeling, Construction, and Evaluation stages, which aimed to develop a functional prototype quickly. The results showed that the smart donation box robot detected and counted banknote denominations with varying degrees of success, achieving a detection success rate of 100% for all tested denominations at an optimal sensor distance of 1 cm. However, the detection rate dropped to 42.86% at 0.5 cm and 28.57% at 1.5 cm, highlighting the significant impact of sensor placement on performance. Coin detection was performed accurately, correctly identifying and sorting denominations without error. This enabled real-time financial monitoring via the Telegram application, significantly increasing transparency for mosque administrators and congregants. The conclusion of this study confirms that IoT technology can substantially improve mosque donation management by automating the collection process and providing real-time
Co-Authors AA Sudharmawan, AA Aang Subiyakto Al Anziy, Misyal S Al Fath, Miftahul Kahfi Amin Rois Angga Kurniawan Anggraini, Nenny Arini Arini Ariq Cahya Wardhana Aulia, Atqia Dana Indra Sensuse Dede Rosyada Denny Saputra Dzul Fadli Rahman Erma Suryani Evy Nurmiati Fetrina, Elvy Heni Pujiastuti Huda, Muhammad Qomarul Imam M Shofi Khairani, Dewi Luh Kesuma Wardhani M. Tabah Rosyadi Meinarini Catur Utami Nenny Anggraini, Nenny Nia Kumaladewi Rizal Broer Bahaweres Rohmawati, Hanung Sito Sangsawang, Thosporn Sarika Afrizal Sarika Afrizal Sarika Afrizal, Sarika Yudhanta, Satya Yuni Sugiarti, Yuni Zawawi, Khoirunnisya Zulkifli Zulkifli Zulkifli Zulkifli