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All Journal Lingua Jurnal Bahasa dan Sastra IZUMI Chi`e: Jurnal Pendidikan Bahasa Jepang JAPANEDU: Jurnal Pendidikan dan Pengajaran Bahasa Jepang Japanese Research on Linguistics, Literature, and Culture JKKP (Jurnal Kesejahteraan Keluarga dan Pendidikan) Abdimasku : Jurnal Pengabdian Masyarakat Journal of Management Studies and Development
Heni Hernawati
Universitas Negeri Semarang
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Managing Conflict and Negotiation in the Workplace: A Systematic Review of Strategies, Employee Psychology, and Leadership Hernawati, Heni; Sojanah, Janah
Journal of Management Studies and Development Vol. 5 No. 01 (2026): Article in Press - Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.001974

Abstract

Conflict and negotiation are key dynamics in modern organizations that influence the quality of working relationships, the effectiveness of collaboration, and the sustainability of performance. This study aims to synthesize the latest empirical findings on the relationship between conflict and negotiation through a Systematic Literature Review (SLR) approach based on the PRISMA guidelines. A search of the Scopus database for publications from 2020 to 2025 yielded 1,030 initial articles, which were gradually selected until 10 core articles were selected that integrated conflict and negotiation in an organizational context. Descriptive and thematic analyses were conducted to answer three research questions: (RQ1) the influence of conflict and negotiation strategies on the effectiveness of conflict resolution; (RQ2) the role of emotional and psychological factors in shaping employee behavior; and (RQ3) the influence of social identity, organizational culture, and leadership support on conflict dynamics. The results of the study show three main findings: collaborative strategies are more effective than competitive strategies; psychological factors such as mindfulness and emotional intelligence significantly influence employee responses; and professional identity, organizational culture, and supervisor support play an important role in preventing conflict escalation and increasing the success of negotiations.
Co-Authors Asrini, Dwi Puji Dwi Puji Asrini Dyah Prasetiani Janah Sojanah, Janah Mirna Purnama Ningsih, Mirna Purnama Rina Supriatnaningsih Siti Yuliani, Siti Usrek Tani Utina Wicaksono, Thomas Adhi Yoyoh Jubaedah