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All Journal MEKTEK Foristek Jurnal MEKANIKAL AKSIOMA Jurnal Pendidikan Matematika Telematika : Jurnal Informatika dan Teknologi Informasi Jurnal Informatika dan Teknik Elektro Terapan MEKTRIK JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) CCIT (Creative Communication and Innovative Technology) Journal ScientiCO : Computer Science and Informatics Journal Aksioma Advance Sustainable Science, Engineering and Technology (ASSET) The Indonesian Journal of Computer Science
Yuri Yudhaswana Joefrie
Universitas Tadulako
Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Energy Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Other

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Evaluating IT Service Capability of Palu BPS Website Using COBIT 5 Framework Ningsih, Alief Surya; Lapatta, Nouval Trezandy; Laila, Rahmah; Kasim, Anita Ahmad; Joefrie, Yuri Yudhaswana; Anshori, Yusuf
CCIT (Creative Communication and Innovative Technology) Journal Vol 19 No 1 (2026): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/ccit.v19i1.3909

Abstract

This research assesses the IT service capability of the official website of the Palu City Central Bureau of Statistics (BPS) by applying the COBIT 5 framework. The assessment is centered on four key processes from the Deliver, Service, and Support (DSS) as well as Monitor, Evaluate, and Assess (MEA) domains—namely DSS01 (Manage Operations), DSS02 (Manage Service Requests and Incidents), DSS06 (Manage Business Process Controls), and MEA01 (Monitor, Evaluate, and Assess Performance and Conformance). Data were collected through structured interviews, observation sessions with website administrators, and an analysis of supporting documents to determine the current capability levels and compare them with the desired target level of 3. The results show that DSS01 and MEA01 have reached capability level 2, indicating that the processes are defined but not consistently standardized. Meanwhile, DSS02 and DSS06 remain at level 1, indicating reactive operations with limited documentation. The average capability level of 1.5 suggests that there is room for significant improvement in terms of documentation, process formalization, and the use of enabling technologies. Based on these findings, this study recommends targeted improvements to enhance the overall performance and reliability of digital public services, as well as to support better IT governance and e-government practices.
Co-Authors Abdul Mahatir Najar Alda Nur Pradinda Amriana Amriana Anita Ahmad Kasim Arsita, Tiara Juli Chairunnisa Ar. Lamasitudju Chairunnisa Lamasitudju Deny Wiria Nugraha Dodu, Erwin Dwi Shinta Angreni Dwimanhendra, Muhammad Rifaldi Hajra Rasmita Ngemba Hanama, Ikhsan Wahyudin Hasanuddin Hasanuddin Ihwan, Abib Raifmuaffah Inten Sakti Pratiwi Junus Widjaja Lamasitudju, Chairunnisa Liza Amalia Meidji, Farah Nabila Mohammad Yazdi Pusadan Muh Alif Alghifari Muhammad Aristo Indrajaya Muhammad Yazdi Nadyanti, Nadyanti Ningsih, Alief Surya Nouval Trezandy Lapatta Pratama, Septiano Anggun Prihastomo, Enggar Dwi Protus Peter Kalatiku Protus Pieter Kalatiku Qofifa, Sitti Nurlaili Rahmah Laila Rini Septiani Rizka Ardiansyah Rumampuk, Viola Gracella Ryfial Azhar, Ryfial Septiano Anggun Pratama Syahrullah Syahrullah Syaiful Hendra Wahyu Setiawan Widyati, Made Ayu Sri Wirdayanti Yusuf Anshori Zulkifli Zulkifli