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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Kebijakan dan Administrasi Publik JURNAL KOLABORASI Policy & Governance Review Integritas: Jurnal Antikorupsi Jurnal Ilmiah Ilmu Pemerintahan Jurnal Ilmu Kepolisian BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Jurnal Ilmu Administrasi Negara MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Azhar Kasim
Faculty Of Administrative Science, Universitas Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : BISNIS

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Analysis on Mobile Samsat’s Public Service Quality Kasim, Azhar; Fathurahman, Heri
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 18, No. 1
Publisher : UI Scholars Hub

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Quality improvement in public service has become a major concern in government institutions in their effort to provide the public with maximum service. It is also a major concern for Samsat (One-Roof System) institutions in Jakarta, Bogor, Tangerang, Bekasi (Jabodetabek). The purpose of this study is to analyze the quality level of the service provided by Mobile Samsat units in Jabodetabek. The study uses the quantitative approach in order to illustrate the gap between consumer expectation of public service and consumer perception of the actual service, based on five dimensions: reliability, responsiveness, assurance, empathy, and tangibility. Measurement results of the five dimensions show that customers find the service provided by Mobile Samsat in Jabodetabek to be unsatisfactory.
Bureaucratic Reform and Dynamic Goernance for Combating Corruption: The Challenge for Indonesia Kasim, Azhar
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 20, No. 1
Publisher : UI Scholars Hub

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This paper discusses the current government bureaucratic problems in Indonesia that are multi-dimensional and protracted as a vicious circle. Government bureaucracy reform efforts in Indonesia will not be successful if they are still carried out in linear mindset that does not address the root of the problem. This paper also discusses how systemic and dynamic approaches to good governance can create the leverage to get rid of vicious circle in innovative ways. The result is in order to solve this complex and dynamic problem we need more comprehensive strategies which include four major areas, that is, political leadership, public policy harmonization (including rules and regulations), the application of merit system in all government agencies, and anti corruption movement.
Co-Authors Abdul Rahman Alexander Arie Sanata Dharma Anis Wijayanti Budi Agussetianingsih Harry Nenobais HERI FATHURAHMAN Irfan Ridwan Maksum Nadia Mukhlisa Putra, Fahdiansyah Retno Kusumastuti Sri Fathanah Sudarsono Hardjosoekarto