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All Journal Jurnal Penelitian Humaniora Kandai Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Kode : Jurnal Bahasa Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Journal of Economic, Business, and Administration JEBA Jurnal Ilmu Manajemen dan Bisnis Journal of Hulonthalo Service Society The Eastasouth Journal of Learning and Educations The Eastasouth Journal of Social Science and Humanities
Aryati Hamzah
Universitas Bina Mandiri Gorontalo
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Jurnal Ilmu Manajemen dan Bisnis

 1 
ANALYSIS OF HANDLING CUSTOMER COMPLAINTS IN THE BOALEMO AREA DRINKING WATER PUBLIC COMPANY Delinta Ibrahim; Djamila Podungge; Aryati Hamzah
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 2 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This study aims to find out how to handle customer complaints at the Boalemo Regional Public Water Company. This study uses a qualitative descriptive research type, which is a study that collects data and gathers information about the symptoms and facts of the object under study in accordance with what was obtained during the research. This research was conducted at the Boalemo Regional Public Water Company with data collection techniques through direct observation and interviews and documentation. The results showed that the handling of customer complaints was appropriate based on the procedures established by the Boalemo Regional Public Water Company. However, the handling of real complaints has not been felt by customers. PUDAM admits that it has not been able to determine the time for handling each customer complaint caused by several factors such as substandard water discharge, fees or bills that are not suitable for use, dirty water in the rainy season and slow handling, causing dissatisfaction with the form of handling complaints. customers of the Regional Public Water Company of Boalemo.
COMMUNITY PARTICIPATION IN TOLOMATO VILLAGE DEVELOPMENT PLANNING CENTRAL SUWAWA SUBDISTRICT Sri Destriyanti Tahaku; Sudarsono; Aryati Hamzah
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 2 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This research aims to find out the participation of the community in villagedevelopment planning in Tolomato Village of Central Suwawa Subdistrict, andcommunity participation in the implementation of Development in Tolomato Villageof Central Suwawa Subdistrict.The method in this research uses qualitative research methods of research thatintend to understand the phenomenon of what is experienced holistically, and by wayof description in the form of words and language, in a special context to providesolutions or input to problems that are appropriate and related to the problem.The results of the research are: 1) community participation in developmentplanning in Tolomato Village community and the government has both participatedin village development planning although not all communities who participate invillage development planning; and 2) community participation in the implementationof Tolomato Village has been good done by the community in forming villagegovernment to carry out village development in terms of participation in the form ofenergy and energy. Thoughts given by society.
STAKEHOLDER'S PERCEPTION OF TRANSPARENCY IN VILLAGE FUND MANAGEMENT IN TOTO SELATAN VILLAGE, KABILA DISTRICT, BONE BOLANGO REGENCY Katili, Sartin; Rizal; Hamzah, Aryati
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 3 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This study aims to determine stakeholder perceptions of the Transparency ofVillage Fund Management in South Toto Village, Kabila District, Bone BolangoRegency, with reference to the Minister of Home Affairs Regulation No. 20 of 2018concerning Village Financial Management.This research method uses descriptive research with a qualitative approach. Datacollection techniques used in this study was through observation, in-depth interviewsand documentation.The results of this study indicate that stakeholder access in the budgetaccountability report has been carried out in the form of a Transparency Board /Billboard, so that all activities and their budgets can be seen by stakeholders. Theweakness is that if there is a change in activities and budgets, then stakeholders donot have access to these changes. Independent audit involvement in budgettransparency has been carried out. The audit was carried out by the RegencyInspectorate regarding finances and accountability reports for all activities that hadbeen carried out. The weakness is that most stakeholders do not know the results ofthe examination or audit. Stakeholder involvement in budget decision making hasbeen carried out, every planning stage always involves the BPD, LPM and thecommunity. The weakness is that community involvement is only in the form ofproviding ideas and proposals related to the needs in each hamlet, but the stages ofdetermining them are no longer involved.
Co-Authors Abdullah, Amnatia R Anani, Siske Delinta Ibrahim Djamila Podungge Fitriani R. Blongkod Imam Mashudi Katili, Sartin Podungge, Djamila Rahim, Marsela Hasan Rita Amini Warastuti Rizal Sri Destriyanti Tahaku Sudarsono Sudarsono . Sudarsono Sudarsono Tahir, Ismail William I. S. Mooduto Yamin, Rahmat