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All Journal JURNAL SAINS PEMASARAN INDONESIA Jurnal Keuangan dan Perbankan Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Jurnal Ekonomi Syariah Teori dan Terapan AKRUAL: Jurnal Akuntansi International Journal of Islamic Business and Economics (IJIBEC) Airlangga International Journal of Islamic Economics and Finance BISMA (Bisnis dan Manajemen) International Journal of Islamic Business and Economics (IJIBEC) Jurnal Pengabdian Masyarakat SENSASI
Dina Fitrisia Septiarini, Dina Fitrisia
Departemen Ekonomi Syariah - Fakultas Ekonomi Dan Bisnis - Universitas Airlangga
Religion Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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2 YEARS AFTER MERGERS: SERVICE QUALITY, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY BANK SYARIAH INDONESIA CUSTOMERS Bayhaqy Mochamad; Fitrisia Septiarini Dina
Airlangga International Journal of Islamic Economics and Finance Vol. 6 No. 01 (2023): JANUARY-JUNE 2023
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/aijief.v6i01.45910

Abstract

After going through the transition period until the second year, Bank Syariah Indonesia has some tasks to be carried out after mergers with three established sharia banks that have different sectors and backgrounds of customers, making it somewhat challenging for Bank Syariah Indonesia to maintain service quality, satisfaction, and loyalty from customers of the three previous banks. This study is quantitative research; data from distributed questionnaires online to Bank Syariah Indonesia customers that have used Bank Mandiri Syariah, Bank BRI Syariah, and Bank BNI Syariah and have used Bank Syariah Indonesia for two years yielded 206 answers. The data analysis technique is SEM PLS with SmartPLS 4.0. From this study, we find a significant relationship between Service Quality with Customer Loyalty, Customer Satifaction with Customer Loyalty, Service Quality with Customer Satisfaction, and Service Quality with Customer Loyalty through the intervention of Customer Satisfaction. concluded that customers agree that they are still receiving service quality and satisfaction with Bank Syariah Indonesia compared with three previous banks and agree that they will give their loyalty to Bank Syariah Indonesia. Keywords: Mergers, Bank Syariah Indonesia, Service Quality, Customer Satisfaction, Customer Loyalty.
PELATIHAN TATA KELOLA NAZHIR WAKAF (PONDOK PESANTREN MATHOLI’UL ANWAR LAMONGAN) Noven Suprayogi; Dian Filianti; Dina Fitrisia Septiarini
Jurnal Pengabdian Masyarakat SENSASI Vol. 1 No. 01 (2021): Jurnal Pengabdian Masyarakat SENSASI
Publisher : Faculty of Economics and Bussiness, UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/sensasi.v1i1.33

Abstract

Pondok Pesantren Matholi’ul Anwar Lamongan merupakan lembaga pendidikan Islam yang menyediakan layanan pendidikan formal dan non formal bidang Agama Islam. Sejak tahun 2009 telah melaksanakan aktivitas penghimpunan dan pemberdayaan wakaf, dan sejak tahun 2017 telah menjadi nazir wakaf uang. Jenis wakaf yang dikelola ada 4 jenis wakaf yaitu wakaf aset, wakaf polis asuransi, wakaf Toko Basmalah, dan wakaf uang. Wakaf aset saat ini berupa tanah pertanian seluas 5.546 m2, tanah wakaf untuk gedung asrama dan sekola serta masjid seluas 4.501 m2, dan 3 unit mobil untuk operasional pondok pesantren, serta 1 unit mobil pick up dan 1 unit viar untuk operasional usaha KSPPS Mawar. Wakaf polis asuransi sebesar Rp 3.784.890.000,00, yang hasil investasi atas wakaf polis asuransi tersebut digunakan untuk operasional pondok pesantren. Sedangkan wakaf Toko Basmalah adalah wakah atas hasil usaha dari Toko Basmalah senilai Rp 103.920.000,00, dan wakaf uang senilai Rp1.702.491.600,00. Hasil pengelolaan investasi wakaf uang dan Toko Basmalah selain untuk operasional juga digunakan untuk memberikan beasiswa kepada santri yang kurang mampu. Dengan potensi wakaf tunai yang besar dan memperbaiki kondisi tata kelola wakaf yang masih kurang baik, maka kegiatan pengabdian masyarakat ini memberikan solusi perbaikan yaitu dengan pelatihan tata wakaf tentang standar tata kelola wakaf, menyusun tata kelola pelaporan keuangan wakaf, menyusun tata kelola manajemen aset wakaf, menyusun tata kelola pengawasan internal. Kegiatan pengabdian masyarakat ini akan dilakukan secara pelatihan dan pendampingan menyusun standar tata kelola wakaf kepada pengelola wakaf di Pondok Pesantren Matholi’ul Anwar Lamongan. Kegiatan pengabdian masyarakat di Pondok Pesantren Matholi’ul Anwar Lamongan akan dilaksanakan oleg Tim Dosen Departemen Ekonomi Syariah, Fakultas Ekonomi dan Bisnis Universitas Airlangga (FEB Unair). Hasil pelatihan tata kelola wakaf kepada para pengelola wakaf di Pondok Pesantren Matholi’ul Anwar adalah adanya harapan agar setelah kegiatan pengabdian masyarakat ini tata kelola wakaf di Pondok Pesantren Matholi’ul Anwar Lamongan menjadi lebih baik sehingga dapat menghasilkan informasi yang berguna bagi perencanaan pengembangan wakaf serta meningkatkan penghimpunan wakaf dan pendayagunaan manfaat wakaf.
Determinants of Non-Performing Financing of Mortgage in Islamic Commercial Banks Hasanah, Rofadatul; Dina Fitrisia Septiarini; Dian Filianti
International Journal of Islamic Business and Economics (IJIBEC) Vol 4 No 2 (2020): Volume 4 Nomor 2 Tahun 2020
Publisher : Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28918/ijibec.v4i2.2725

Abstract

This study aims to determine the effect of Capital Adequacy Ratio, Return on Assets, BI 7-Day Rate, and Inflation towards Non-Performing Financing Mortgages in Islamic commercial banks in Indonesia. The population of this study is the Islamic commercial banks in the period 2015-2019. The sample used is a saturated sample, which uses all Islamic banks as research samples. This research uses a quantitative approach using time series data. All variables use the percentage of growth and show the results of the level stationary so that the technique used is Ordinary Least Square (OLS) regression analysis which is processed using E-Views 10 software. The results of this study indicate partially the Capital Adequacy Ratio and Return on Assets variables have a negative influence significant to Non-Performing Financing Mortgages. While BI 7-Day Rate and Inflation variables do not influence Non- Performing Financing Mortgages. Nonetheless, Capital Adequacy Ratio, Return on Assets, BI 7-Day Rate, and Inflation simultaneously have a significant effect on the Non-Performing Financing of Mortgages in Islamic commercial banks in Indonesia in the period 2015-2019
Determinants of Mobile Investment Platform Adoption for Islamic Mutual Fund Investing Dzakirah, Hanin Dzikra; Septiarini, Dina Fitrisia
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 11 No. 4 (2024): November-2024
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/vol11iss20244pp441-456

Abstract

This study aims to identify the factors that influence the intention to use the Bibit application for Islamic mutual fund investments among Generation Z by employing variables from the Unified Theory of Acceptance and Use of Technology (UTAUT), perceived trust, and personal innovativeness. The results indicate that performance expectancy, social influence, perceived trust, and personal innovativeness significantly influence the intention to use. In contrast, effort expectancy and facilitating conditions do not have a significant effect on the intention to use. This study is limited by its sample size, focusing only on Generation Z, who are known for their technological affinity. Nevertheless, the findings are expected to benefit investment companies, particularly Bibit.id, in developing marketing strategies and considering factors that influence user intention. Furthermore, the results can provide insights into creating features and services better suited to the needs of Generation Z. Theoretically, this study is expected to contribute knowledge, particularly in the Islamic finance industry, specifically in the area of Islamic mutual funds.
Influencer-Driven Live Commerce and Repurchase Intentions: Evidence from Muslim Fashion on TikTok Shop Winasis, Rafasya Syauqila; Septiarini, Dina Fitrisia
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 12 No. 3 (2025): Agustus-2025
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/vol12iss20253pp284-295

Abstract

This study aims to analyze the influence of marketing strategies through TikTok Shop Live by influencers on consumer repurchase intention on Sattka Basic Hijab products. In the digital era, the use of live commerce has become an increasingly popular approach in building direct interactions with consumers, especially through the TikTok platform. This study uses a quantitative approach with a survey method on 192 respondents who have watched and/or purchased Sattka Basic Hijab products through TikTok Shop Live. The variables studied include influencer marketing, message appeals, brand image and product quality, Data analysis was carried out using the Structural Equation Modeling (SEM) method with the help of SmartPLS software. The results of the study show that influencer marketing, message appeals , brand image, and product quality have a significant effect on repurchase intention. These findings provide strategic implications for business actors in maximizing the role of influencers and compiling interesting content in live commerce to increase consumer loyalty.
Capital Buffer, Risk, Profitability, Size, and Macroeconomics: Empirical Study on Islamic Banks Septiarini, Dina Fitrisia; Hisan, Ulis Fajar Choirotun; Matsahri, Matsahri; Filianti, Dian
Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah Vol. 13 No. 1 (2021)
Publisher : UNIVERSITAS ISLAM NEGERI SYARIF HIDAYATULLAH JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aiq.v13i1.20823

Abstract

Abstract. The development of Islamic economics has led to the growth of Islamic banking, as a financial institution based on sharia principles. This research aims to analyze the relationship of risk, profitability, company size, and macroeconomics with capital buffer of Shariah Commercial Banks Indonesia during the period of 2015-2019. The study used a quantitative approach of the regression panel data with stata13 statistical tools. This study used secondary data with a population of 14 sharia commercial banks and a sample of 12 Islamic commercial banks using purposive sampling method. BOPO, NM, ROA, and KURS (exchange rate) were found to have significant positive effects on CB. SIZE has a significant negative effect, while NPF has positive  insignificant effect on CB. Islamic banks, regulators, and governments may consider risks, profitability, company size, and macroeconomic conditions in determining the size of capital buffers and maintaining the adequacy of capital owned by Islamic Banking.Abstrak. Ekonomi Islam menjadi paradigma baru yang komprehensif. Bank syariah dalam sistem ekonomi Islam merupakan lembaga keuangan dengan prinsip syariah. Penelitian ini bertujuan untuk menganalisis hubungan risiko, profitabilitas, ukuran perusahaan, dan makroekonomi dengan penyangga modal (CB) Bank umum syariah (BUS) di Indonesia pada tahun 2015-2019. Pendekatan penelitian menggunakan pendekatan data panel kuantitatif regresi dengan alat statistik stata13. Penelitian ini menggunakan data sekunder dengan populasi 14 Bank Islam dan sampel 12 bank umum syariah berdasarkan metode purposive sampling. BOPO, NM, ROA, dan KURS (nilai tukar) ditemukan memiliki pengaruh positif yang signifikan terhadap CB. SIZE memiliki hubungan negatif signifikan, sedangkan NPF positif tidak signifikan. Bank syariah, regulator, dan pemerintah dapat mempertimbangkan risiko, profitabilitas, ukuran perusahaan, dan kondisi makroekonomi dalam menentukan ukuran penyangga modal dan menjaga kecukupan modal yang dimiliki oleh Perbankan Syariah.
PENGARUH DIFFERENTIATION STRATEGY MARKETING TERHADAP LOYALTY CUSTOMERS PADA KOPI FORE KOTA SURABAYA Wardaningsih, Elfiyah; Septiarini, Dina Fitrisia
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 25, No 3 (2025): Desember
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v25i3.%p

Abstract

The presence of coffee shops is currently getting intense public attention. There has been a stir in coffee shops that use the eco-friendly concept, and the selection and use of coffee beans can affect the taste and quality. Therefore, this study aims to determine the effect of Marketing Strategy Differentiation on consumer loyalty at Kopi Fore in Surabaya. This study will examine Green Marketing, Halal Label, Fear of Missing Out, and Media Marketing. The sample used in this study was 230 samples collected using a non-probability sampling method questionnaire with the criteria of being Muslim, at least 17 years old, having the Fore Coffee application, and having consumed the product at least 2 times. This study will use the Multiple Linear Regression analysis technique on IBM SPSS win 25. This study's results indicate a significant influence on the variables Green Marketing, Halal Label, Fear of Missing Out, and Media Marketing. Thus, this study is expected to be useful for related companies to maintain the concept they carry and provide satisfaction to them.Kehadiran gerai perkopian saat ini menjadi intensitas perhatian masyarakat. Saat ini telah gempar gerai kopi yang menggunakan konsep eco-friendly dan pemilihan dan penggunaan biji kopi dapat mempengaruhi rasa dan juga kualitas. Oleh karena itu, penelitian ini bertujuan untuk mengetahui pengaruh Diferensiasi Strategi Marketing terhadap loyalitas konsumen pada Kopi Fore kota Surabaya. Penelitian ini akan mengkaji terkait Green Marketing, Label Halal, Fear of Missing Out, dan Media Marketing. Sampel yang digunakan penelitian ini sebanyak 230 sampel yang dikumpulkan menggunakan kuesioner metode non probability sampling dengan kriteria beragama Islam, berusia minimal 17 tahun, mempunyai aplikasi Kopi Fore, serta pernah mengonsumsi produk minimal 2x. Penelitian ini akan menggunakan teknik analisis Regresi Linier Berganda pada IBM SPSS win 25. Hasil dari penelitian ini menunjukkan bahwa terdapat pengaruhsignifikan padavariabel Green Marketing, Label Halal, Fear of Missing Out, dan Media Marketing. Dengan demikian, penelitian ini diharapkan dapat bermanfaat bagi perusahan terkait untuk mempertahankan konsep yangdiusungdan memberikan kepuasan pelayanan kepada mereka.
Co-Authors Adityasari, Novy Agustina, Rosi Astrika Almira Ulfa Nugraheni Anisatun Muazaroh Aprianti Andita Putri Archelia Imarvianti Archelia Imarvianti, Archelia Ayu Fitri Ayu Fitri, Ayu Bayhaqy Mochamad Bobby Raditya Priambodo Citra Mustika Anaphari Dian Filianti Dwi Rizka Rahmawati Dzakirah, Hanin Dzikra Elsha Dwi Angganis Satata Evrilyan, Herlin Farokhah Muzayinatun Niswah Febby Karina Anastasia Febby Karina Anastasia, Febby Karina Filianti, Dian Firdausi Nuzula Firly Aulia Alhimnie Ghufraanaka Ghufraanaka Habib Sa'dul Kholqi Halimatussa’idah Halimatussa’idah Harvita Ayu Lutfiandari Hasanah, Rofadatul Herlin Evrilyan Hisan, Ulis Fajar Choirotun Inggrid Eka Pratiwi Inggrid Eka Pratiwi, Inggrid Eka Kholidah, Himmatul Kurnia Azhar Nur Linda Widyaningrum Linda Widyaningrum, Linda Lolla Rizky Nanda Devita Lutfiyah Putri Nirwana Lutfiyah Putri Nirwana, Lutfiyah Putri M. Madyan Madha Adi Ivantri, Madha Adi Martha Ineke Noviandani Matsahri Matsahri Matsahri, Matsahri Merlin Dewi Ariska Muchamad Ichwan Subagiyo Muhammad Habibi Astono Muhammad Indra Maulana Risqi Muhammad Nizar Rusdiansyah Najammudin Syah Falah Nisful Laila Noven Suprayogi, Noven Novy Adityasari Primastri Ayu Damayanti Rachma Revida Risma Kartika Mulya Wardhani Rofadatul Hasanah Rofadatul Hasanah Rosi Astrika Agustina Rusdiansyah, Muhammad Nizar Saraya Izazi Syarafina Hisyam Satria Agus Susilo Tri Mei Wulandari Ulansari, Dewi Rekno Ulis fajar Choirotun Hisan Ulis Fajar Choirotun Hisan Ulis Fajar Choirotun Hisan Umi Muhanik Ustman Hady HP Ustman Hady HP, Ustman Hady Wahyu Rofikah Wardaningsih, Elfiyah Wardati Mumtazah Wardatul Baidok Winasis, Rafasya Syauqila Wulandari, Tri Mei Yeni Nor Fitriani Yonindya Rohmatur A.