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All Journal JURNAL KOLABORASI PRAJA: Jurnal Ilmiah Pemerintahan JAQ
Nur Indrayati Nur Indar
UNIVERSITAS HASANUDDIN
Humanities Social Sciences

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Journal : JURNAL KOLABORASI

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Restrukturisasi Organisasi dan Kualitas Pelayanan di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kota Makassar Darwis Darwis; Mohamad Thahir Haning; Nur Indrayati Nur Indar
Kolaborasi : Jurnal Administrasi Publik Vol 6, No 3 (2020): Desember 2020
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v6i3.4352

Abstract

This study aims to determine the Organizational Restructuring and Service Quality in the One-Stop Integrated Service Investment Service in Makassar City. The type of research in this research is quantitative with a descriptive style. The population in this study are all people who take care of permits at DPMPTSP Makassar City. The sample in this study amounted to 75 people. The data collecting technique in this research is using a questionnaire. Then the collected data were analyzed descriptively quantitatively. This study's results indicate that the variable of organizational restructuring includes the complexity of 62.3, formalization of 62.2, and centralization of 61.9. Meanwhile, service quality variables include reliability 61.26, tangible 66.13, responsiveness 62.26, Assurance 58.53, and empathy 62.4.
STRATEGI IMPLEMENTASI SMART GOVERNANCE DI KOTA MAKASSAR (STUDI KASUS PADA PROGRAM RINDU CAPIL DINAS KEPENDUDUKAN DAN CATATAN SIPIL) Sri Wahyuni; Alwi Alwi; Nur Indrayati Nur Indar
Kolaborasi : Jurnal Administrasi Publik Vol 7, No 3 (2021): Desember 2021
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v7i3.6175

Abstract

AbstactThe development of increasingly smart technology makes theconcept smart not only applied to various devices, but to various systems or arrangements. One of them that sticks out lately is theconcept smart city. Smart governance is the spearhead ofplanning smart city. The focus of the study in this research is smart governance, where smart governance has implications for improving the quality of public services by utilizing information technology so that its implementation is more efficient and better by looking atimplementation strategies smart governance ranging from legislation, technology use, vision, and collaboration. To answer the research questions used qualitative research approaches and methods with descriptive analysis. The results of the study indicate that the level ofimplementation strategy smart governance at the Makassar City Population and Civil Registration Service has not yet fully run optimally.Keywords: Smart City, Smart Governance, Strategy, Implementation AbstarkPerkembangan teknologi yang semakin pintar membuat konsep smart tak hanya diterapkan pada berbagai perangkat, tetapi pada berbagai sistem atau tatanan. Salah satunya yang mencuat akhir-akhir ini adalah konsep smart city. Smart governance merupakan ujung tombak perencanaan smart city. Adapun fokus kajian dalam penelitian ini adalah smart governance, dimana smart governance berimplikasi pada peningkatan kualitas pelayanan publik dengan memanfaatkan teknologi informasi sehingga pelaksanaannya lebih efisien dan lebih baik dengan melihat strategi implementasi smart governace mulai dari legislasi, penggunaan teknologi, visi, dan kolaboratif. Untuk menjawab pertanyaan penelitian ini digunakan pendekatan dan metode penelitian kualitatif dengan analisis deskriptif. Hasil penelitian menunjukkan bahwa tingkat startegi implemetasi smart governance di Dinas Kependudukan dan Catatan Sipil Kota Makassar belum sepenuhnya berjalan dengan optimal.Kata Kunci : Smart City, Smart Governance, Strategi, Implementasi
Co-Authors Akmal Ibrahim Albert A. Rapami Alwi Alwi Feliatra Lukman Lukman Mohamad Thahir Haning Muh Akmal Ibrahim Muh Tang Abdullah Sri Wahyuni