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All Journal Majalah Ilmiah Warta Dharmawangsa Revitalisasi : Jurnal Ilmu Manajemen Journal of Language and Literature Indonesian Journal of Islamic Education Studies (IJIES) EduLine: Journal of Education and Learning Innovation Al-Qashdu: Jurnal Ekonomi dan Keuangan Syariah Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) ALEXANDRIA: Journal of Economics, Business, and Entrepreneurship Journal of Indonesian Management Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Indonesian Journal of Islamic Education Studies (IJIES) Ecobankers : Journal of Economy and Banking
Ahmad Amin Dalimunte
Universitas Islam Negeri Sumatera Utara
Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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Students' Perceptions on English Learning Materials: Need Analysis of Islamic Studies Students Zaitun Warda; Ahmad Amin Dalimunte
Indonesian Journal of Islamic Education Studies (IJIES) Vol. 5 No. 1 (2022): Indonesian Journal of Islamic Education Studies (IJIES)
Publisher : Faculty of Tarbiyah Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/ijies.v5i1.2476

Abstract

The English material has not met the needs of students and was created with the lecturer in mind. This study analyzes the English language needs of students majoring in Islam (ushuluddin) at the State Islamic University of North Sumatera, Indonesia. This study applied a qualitative descriptive research method to explore student perspectives on ESP courses. The research data was obtained through interviews and data collection of material documentation. The findings in this study proved that students who learned ESP need good material and can apply the results at the end of the lesson. Besides, what they have learned so far was the obtained course in high school, so it was not so difficult to understand. Hence, the language skills they command must be fulfilled from listening, speaking, reading, and writing to support their insights with Islamic foundations and majors. In sum, the materials of ESP should be formulated by practitioners of English for Specific Purposes (ESP) who know ESP instruction, and the aim of ESP might concern the improvements in students' proficiency in English. Thus, the students are better academically and professionally in the work domain.
Peranan Customer Service Dalam Peningkatan Loyalitas Pelayanan Nasabah Pada PT Bank Sumut KCP Syariah Simpang Kayu Besar Ayu Ismah Azizah Kurinci; Ahmad Amin Dalimunte
Ecobankers : Journal of Economy and Banking Vol 3 No 2 (2022): Ecobankers : Journal of Economy and Banking
Publisher : Prodi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam Universitas Islam Bunga Bangsa Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Di sektor perbankan, peran tim customer service sangat penting untuk memberikan layanan nasabah yang terbaik kepada bank. Tujuan dari pengamatan ini di buat untuk melihat bagaimana peran customer service dalam mengembangkan loyalitas pelanggan pada industri PT. Bank Sumut KCP Syariah Simpang Kayu Besar. Prosedur pengkajian yang dipakai penulis dalam studi ini merupakan studi kualitatif deskriptif. Dan di dalam studi ini, informasi yang dikumpulkan oleh penulis disajikan berbentuk informasi wawancara dengan customer service di PT. Bank Sumut KCP Syariah Simpang Kayu Besar. Fungsi customer service adalah guna mempertahankan pelanggan lama serta menarik pelanggan baru. Pelayanan nasabah juga harus dapat meringankan beban nasabah lama, sehingga selalu jadi nasabah bank. Selain itu, Customer Service PT Bank Sumut Syariah KCP Simpang Kayu Besar juga berkomitmen untuk memperhatikan nasabah dan memberi informasi dengan menggunakan SOP (Standard Operating Procedure) Bank Sumut KCP Syariah Siimpang Kayu Besar. Oleh sebab itu, tim customer service berperan aktif dan penting dalam mewujudkan visi dan misi perusahaan dengan memprioritaskan kepuasan nasabah
Co-Authors Ade Tika Ahmad Reza Sulvira Akbar Saragih Ayu Ismah Azizah Kurinci Ayumi Pratiwy Tanjung Cici Winda Atila Cindy Triningsih Dharma, Budi Dhita Lutfiah Fitri Amanda Ilham Harahap Indah Lestari Ritonga Irma Suryani Muhammad Dalimunte Ridho Pratama Zaitun Warda