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All Journal KEUNIS AMMA : Jurnal Pengabdian Masyarakat
Moh. Muslikh
Politeknik Negeri Semarang
Humanities Chemistry Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing

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THE ANALYSIS OF THE EFFECT OF THE ATM (AUTOMATED TELLER MACHINE) SERVICE DIMENSIONS ON CUSTOMERS SATISFACTION AT PT BANK PEMBANGUNAN DAERAH JAWA TENGAH BRANCH OFFICE OF KUDUS Dhiah Fitriyani; Aris Sunindyo; Moh. Muslikh
KEUNIS Vol 8, No 1 (2020): JANUARI 2020
Publisher : FInance and Banking Program, Accounting Department, Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (263.361 KB) | DOI: 10.32497/keunis.v8i1.2133

Abstract

This research aims to identify factors - factors the quality of service that consists of tangible, reliability, responsiveness, assurance, empathy to customer satisfaction PT. Bank Pembangunan Daerah Jawa Tengah Branch Office of Kudus. The population of this research is all of the customers at PT. Bank Pembangunan Daerah Jawa Tengah Branch Office of Kudus. The sampling technique uses the Accidental Sampling Method amounting to 100 customers. The data used in this research is the primary data obtained through the distribution of questionnaires. The data analysis model uses the Multiple Linear Regression Analysis Model. Meanwhile, data analysis techniques use the Statistical F Test, Coefficient of Determination (R2), and statistical t-Test.The results of t test are obtained the effect of variable responsiveness, assurance and empathy that significantly influence customer satisfaction of PT Bank Pembangunan Daerah Jawa Tengah Kudus Branch Office. Meanwhile reliability and tangible have no significant effect. In F test, it is found that the dimension of ATM Service quality tangible, reliability, responsiveness, assurance, and empathy simultaneously have significant effect on the satisfaction of customers of the Central Java Regional Development Bank of the Branch Office
Pendampingan Pertukaran Mahasiswa Merdeka: Shankara Polines Yusuf Hendrawanto; Bagas Putra Pradana; Aditya Rizqi Senoaji; Rangga Permana; Moh. Muslikh; Eri Prihatmini
AMMA : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 : Juli (2026): AMMA : Jurnal Pengabdian Masyarakat
Publisher : CV. Multi Kreasi Media

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Abstract

The Pertukaran Mahasiswa Merdeka (PMM) program is a flagship scheme of the Merdeka Belajar–Kampus Merdeka (MBKM) initiative designed to strengthen students' national insight, tolerance, and socio-cultural adaptation. This community service project aims to describe the process and outcomes of PMM mentoring through the Shankara group at Politeknik Negeri Semarang (Polines) in 2024. The implementation method adopted a participatory approach comprising three main stages: planning and local potential mapping, execution of 16 Modul Nusantara activities, and monitoring and evaluation based on the Kirkpatrick model. The mentoring results indicate that the Shankara group successfully integrated the full series of activities, which consisted of: 8 diversity activities, 5 reflection activities, 2 inspiration activities, and 1 social contribution activity across the Central Java and DIY regions. The diversity and inspiration activities proved effective in broadening cross-cultural perspectives and motivating participants' entrepreneurial spirit. Reflection sessions deepened the meaning derived from these experiences, while the social contribution action at Kalitalang Ecotourism in Klaten delivered a practical impact for the local community. Overall, this structured mentoring effectively facilitated the transformation of students' attitudes from an ethnocentric to an ethnorelative stage while strengthening a shared national identity.
Co-Authors Aditya Rizqi Senoaji Aris Sunindyo Bagas Putra Pradana Dhiah Fitriyani Eri Prihatmini Rangga Permana Yusuf Hendrawanto