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All Journal Jurnal Riset Mahasiswa Akuntansi (JRMA) PROSIDING SEMINAR NASIONAL CENDEKIAWAN ESENSI: Jurnal Manajemen Bisnis JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM Jurnal Online Insan Akuntan Governors Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Basic and Applied Accounting Research Journal Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Indonesian Journal of Economics and Strategic Management Akuntansi Pajak dan Kebijakan Ekonomi Digital Jurnal Manajemen Bisnis
Aloysius Harry Mukti
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Pengaruh Profitabilitas Dan Nilai Pasar Terhadap Return Saham (Studi Empiris pada Perusahaan Property & Real Estate yang terdaftar di Bursa Efek Indonesia Periode 2019 – 2021) Alifia Fairuuz Eka Tjipta; Aloysius Harry Mukti
Jurnal Riset Mahasiswa Akuntansi Vol. 11 No. 2 (2023): JURNAL RISET MAHASISWA AKUNTANSI VOLUME 11 NOMOR 2 TAHUN 2023
Publisher : Fakultas Ekonomika dan Bisnis Universitas PGRI Kanjuruhan Malang

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Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis Pengaruh Profitabilitas dan Nilai Pasar terhadap Return Saham. Populasi dalam penelitian ini adalah seluruh perusahaan sektor Property & Real Estate yang terdaftar di Bursa Efek Indonesia periode 2019-2021. Teknik pengambilan sampel yang digunakan yaitu metode purposive sampling dan diperoleh sebanyak 96 sampel data. Metode analisis yang digunakan adalah Regresi Linear Berganda. Hasil penelitian menunjukkan bahwa Profitabilitas yang diukur dengan Return On Aset (ROA) berpengaruh positif terhadap Return Saham, Profitabilitas yang diukur dengan Return On Equity (ROE) berpengaruh negatif terhadap Return Saham, dan Nilai Pasar tidak berpengaruh terhadap Return Saham.
THE INFLUENCE OF SERVICE ASSURANCE, EMPOWERMENT, RESPONSIVENESS IN SERVICE RECOVERY, AND WORK MOTIVATION ON CUSTOMER SATISFACTION THROUGH THE MEDIATING OF SERVICE QUALITY: Case Study at PT. Brantas Abipraya (Persero) Aloysius Harry Mukti; Lalu Irjan Atmanegara
ESENSI: Jurnal Manajemen Bisnis Vol. 28 No. 1 (2025)
Publisher : Institut Bisnis Nusantara

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The purpose of this research is to explore and analyze the influence of service assurance, empowerment, responsiveness in service recovery, and work motivation on customer satisfaction through the mediating role of service quality. This study was designed using a purposive sampling method with 320 respondents who are customers of PT Brantas Abipraya (Persero). Data were analyzed using the Structural Equation Model (SEM) with SmartPLS 4.0. The findings indicate that service assurance, empowerment, responsiveness in service recovery, and work motivation each have a positive influence on customer satisfaction. Furthermore, service quality successfully mediates the influence of service assurance, responsiveness in service recovery, and work motivation on customer satisfaction, but does not mediate the influence of empowerment on customer satisfaction.
Co-Authors Aditya Budiharto Ahmad Sabiq Eko Saputro Alifia Fairuuz Eka Tjipta Anggi Kirana Septiani Arta Elisabeth Purba Asih Waris Lestari Bambang Prayogo Bella Nugraheni Dewi Kurniawati Dina Juniarti Barokah Djoko Menutomo Edi Wahyu Wibowo Eka Dyah Wijayanti Elah Nurzullah Frida Aprillia Gebby Berlian Laoli Ignatius Joko Herwanto Istianingsih Sastrodiharjo Jangasih Situngkir Kafabih, Abdullah Kevin Leopoldus Sena Lalu Irjan Atmanegara Lodewyck Z. S. Pattihahuan Lonnol Bhrahmantio M.F Christiningrum M.F Christiningrum Manurung, Clessy Cristine Putri Ninda Sherly Anggraini Oscar Herminto Hasmoro R. Moh. Arief Budihartono Risma Wulandari rofiana adawiyah Selviana Dwiningsih Setiyo Utami Suryati Veronika Susi Adiawaty Triasesiarta Nur Wilma Yulinda yuniar rahmawaati Yuniati, Triana