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All Journal Jurnal Riset Mahasiswa Akuntansi (JRMA) PROSIDING SEMINAR NASIONAL CENDEKIAWAN ESENSI: Jurnal Manajemen Bisnis JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM Jurnal Online Insan Akuntan Jurnal Proaksi Governors Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Basic and Applied Accounting Research Journal Amsir Accounting & Finance Journal Indonesian Journal of Economics and Strategic Management Akuntansi Pajak dan Kebijakan Ekonomi Digital Jurnal Manajemen Bisnis
Aloysius Harry Mukti
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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THE INFLUENCE OF SERVICE ASSURANCE, EMPOWERMENT, RESPONSIVENESS IN SERVICE RECOVERY, AND WORK MOTIVATION ON CUSTOMER SATISFACTION THROUGH THE MEDIATING OF SERVICE QUALITY: Case Study at PT. Brantas Abipraya (Persero) Aloysius Harry Mukti; Lalu Irjan Atmanegara
ESENSI: Jurnal Manajemen Bisnis Vol. 28 Issue 1 (2025)
Publisher : Institut Bisnis Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/esensi.v28i1.336

Abstract

The purpose of this research is to explore and analyze the influence of service assurance, empowerment, responsiveness in service recovery, and work motivation on customer satisfaction through the mediating role of service quality. This study was designed using a purposive sampling method with 320 respondents who are customers of PT Brantas Abipraya (Persero). Data were analyzed using the Structural Equation Model (SEM) with SmartPLS 4.0. The findings indicate that service assurance, empowerment, responsiveness in service recovery, and work motivation each have a positive influence on customer satisfaction. Furthermore, service quality successfully mediates the influence of service assurance, responsiveness in service recovery, and work motivation on customer satisfaction, but does not mediate the influence of empowerment on customer satisfaction.
Pengaruh Pengungkapan Tata Kelola Perusahaan dan Board Gender Terhadap Imbal Hasil Saham Zahrotunisa Laeliyah; Aloysius Harry Mukti
Amsir Accounting & Finance Journal Vol 1 No 2 (2023): Juli
Publisher : Fakultas Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56341/aafj.v1i2.247

Abstract

The purpose of this study is to determine the Disclosure of Corporate Governance and Board Gender on Stock Returns. The data in this study uses secondary data obtained from published annual reports and websites, namely finance.yahoo.com. The approach taken in this study is a quantitative approach with the sampling method in this study is purposive sampling, namely sampling using certain criteria and obtained as many as 73 data samples. The analytical method used is Multiple Linear Regression. The results of this study indicate that Corporate Governance Disclosure has no effect on Stock Returns, while the Gender Board has a positive effect on Stock Returns.
PENGARUH CORPORATE SOCIAL RESPONSIBILITY (CSR) DAN STRUKTUR MODAL TERHADAP NILAI PERUSAHAAN PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA TAHUN 2017 – 2021 Aldila Firli Cahya Ismatasari; Aloysius Harry Mukti; Wijaya Triwacaningrum
Jurnal Proaksi Vol. 11 No. 2 (2024): April - Juni
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jpk.v11i2.5477

Abstract

Kegiatan Corporate Social Responsibility dilakukan dengan motivasi salah satunya adalah meningkatkan reputasi perusahaan dan meningkatkan nilai bagi pemegang saham. Hal ini sejalan dengan optimalissi struktur modal yang baik berdampak bagi nilai perusahaan. Penelitian ini dilakukan untuk menguji pengaruh Corporate Social Responsibility (CSR) dan Struktur Modal Terhadap Nilai Perusahaan. Populasi yang digunakan dalam penelitian ialah perusahaan manufaktur yang terdaftar di Bursa Efek Indonesia selama periode 2017–2021. Pemilihan sampel dilakukan berdasarkan teknik purposive sampling dengan kriteria seluruh perusahaan manufaktur pada sektor manufaktur yang terdaftar di Bursa Efek Indonesia dan tercantum pada S&P Capital IQ selama periode 2017–2021, perusahaan yang melakukan Initial Public Offerings (IPO) sebelum tahun 2017, perusahaan yang menyediakan informasi lengkap atas seluruh variabel yang digunakan dalam penelitian sehingga diperoleh total sampel sebanyak 44 perusahaan perusahaan manufaktur. Metode analisis yang digunakan ialah analisis regresi linear berganda. Pengujian hipotesis dengan menggunakan uji - t dengan hasil penelitian menunjukkan (1) Corporate Social Responsibility berpengaruh negatif dan signifikan terhadap nilai perusahaan (2) Capital Structure berpengaruh negatif dan signifikan terhadap nilai perusahaan.
Co-Authors Aditya Budiharto Ahmad Sabiq Eko Saputro Aldila Firli Cahya Ismatasari Alifia Fairuuz Eka Tjipta Anggi Kirana Septiani Arta Elisabeth Purba Asih Waris Lestari Bambang Prayogo Bella Nugraheni Dewi Kurniawati Dina Juniarti Barokah Djoko Menutomo Edi Wahyu Wibowo Eka Dyah Wijayanti Elah Nurzullah Frida Aprillia Gebby Berlian Laoli Ignatius Joko Herwanto Istianingsih Sastrodiharjo Jangasih Situngkir Kafabih, Abdullah Kevin Leopoldus Sena Lalu Irjan Atmanegara Lodewyck Z. S. Pattihahuan Lonnol Bhrahmantio M.F Christiningrum M.F Christiningrum Manurung, Clessy Cristine Putri Ninda Sherly Anggraini Oscar Herminto Hasmoro R. Moh. Arief Budihartono Risma Wulandari rofiana adawiyah Selviana Dwiningsih Setiyo Utami Suryati Veronika Susi Adiawaty Triasesiarta Nur Wijaya Triwacaningrum Wilma Yulinda yuniar rahmawaati Yuniati, Triana Zahrotunisa Laeliyah