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All Journal TEKNIK INFORMATIKA J@TI (TEKNIK INDUSTRI) PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Jurnal Ilmiah Teknik Industri JURNAL PENDIDIKAN TAMBUSAI Jurnal Review Pendidikan dan Pengajaran (JRPP) Dinasti International Journal of Education Management and Social Science JATI (Jurnal Mahasiswa Teknik Informatika) Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Abdimas Kartika Wijayakusuma Innovative: Journal Of Social Science Research JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Land Journal Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha Competitive IIJSE INOVTEK Polbeng - Seri Informatika Spektrum Industri
Erna Mulyati
Program Studi Teknik Industri Politeknik Pos Indonesia, Jl. Sariasih No.54, Bandung
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing Public Health Social Sciences Transportation Other

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Digital Logistics Transformation for Operational and Financial Performance Widyawan, Gerardio Septa; Maniah, Maniah; Mulyati, Erna
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 6 (2026): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i6.5950

Abstract

Digital transformation in the logistics sector is crucial for improving operational performance and financial outcomes, especially amid the rapidly growing demands of Indonesia’s economy and the global market. This study examines the impact of digital logistics transformation and related factors, including top management commitment, IT capability, employees’ digital mindset and skills, work culture change, human capital capacity, as well as the operational and financial performance of PT Pos Indonesia (Persero). Using a quantitative approach with data collected from 91 senior leaders at PT Pos Indonesia and analyzed through SmartPLS, the study proves that digital transformation significantly enhances both operational and financial performance. The factors that contribute most positively to the success of digital transformation are IT capability, employees’ digital mindset, and human capital capacity. In contrast, top management commitment, individual digital skills, and work culture change did not show a direct significant impact at the early stage. Nevertheless, digital transformation was found to be a strong mediating variable in linking internal company factors with performance improvement. This confirms that digital strategies are not merely technological innovations but also concrete mechanisms for creating business value and strengthening the company’s competitiveness in the logistics industry.
THE INFLUENCE OF DEMAND PLANNING, ORDERING STRATEGY, AND INFORMATION SYSTEMS ON THE EFFECTIVENESS OF INVENTORY CONTROL AT PT ERICO INDONESIA Susanto, Budi; Mulyati, Erna
Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha Vol 4 No 1 (2025): International Seminar Proceedings and Call for Paper STIE Widya Wiwaha
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/semnas.v4i1.1290

Abstract

Inventory management in the processed food distribution industry—characterized by limited shelf life—requires accurate demand planning, an effective ordering strategy, and an integrated information system to ensure product availability while preventing resource inefficiency. This study analyzes the influence of these three factors on inventory control effectiveness at PT Erico Indonesia and tests a conceptual model that integrates demand planning, ordering strategies, and information systems. The findings are expected to be generalizable to similar distribution environments managing perishable products with strict shelf-life policies. The company faces recurring issues of overstock and stockout, resulting in increased storage costs and decreased sales potential. This research uses an explanatory quantitative approach with confirmatory characteristics, employing Partial Least Squares–Structural Equation Modeling (PLS-SEM) via SmartPLS. The population consists of employees involved in demand planning, ordering, information system management, and inventory control. Using purposive sampling, 65 respondents were included. Results indicate that the information system has a positive and significant effect on inventory control effectiveness, while demand planning and ordering strategy show positive but insignificant effects. The study also demonstrates that these three variables simultaneously contribute to explaining the variation in inventory control effectiveness. These findings highlight the importance of a reliable and integrated logistics information system to improve data accuracy, accelerate stock information access, and support responsive decision-making in managing products with limited shelf life.
The Influence of Export Logistics Regulations and Company Logistics Employee Performance on Export Performance and Its Implications for the Operational Performance of PT. Sinergi Adawiyah, Anida; Mulyati, Erna; Maniah, Maniah
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5173

Abstract

This study aims to examine the impact of export logistics regulations and the performance of logistics personnel on export performance, as well as their implications for the operational performance of the company. The increasingly complex and dynamic nature of export logistics regulations frequently hampers the smooth execution of export activities. Simultaneously, the quality of human resources in the logistics sector serves as a critical internal factor influencing the efficiency of export management. The research was conducted at PT. Sinergi using a quantitative approach, involving the distribution of structured questionnaires to 200 respondents from the logistics and export divisions. Data analysis was carried out using Structural Equation Modeling with Partial Least Squares (SEM-PLS) to assess the relationships among the studied variables. The empirical findings indicate that export logistics regulations significantly affect export performance, particularly with regard to the timeliness and completeness of export documentation. Moreover, the performance of logistics employees exerts a positive influence on the effectiveness of export processes. Enhanced export performance subsequently contributes positively to the company's operational performance, as reflected in cost efficiency, improved productivity, and increased customer satisfaction. These findings highlight the critical role of aligning external regulatory frameworks with internal organizational capabilities in enhancing export competitiveness. The study provides valuable insights for both corporate management and regulatory authorities in efforts to improve the efficiency and effectiveness of national export logistics systems.
The Influence of Warehouse Capability, Inventory Management, and Human Resource Competence on the Effectiveness of Warehouse Management Mediated by Supply Chain Optimization (A Case Study of Aluminium and Ferronickel Warehouses at PT Sinergi Mitra Lestari) Alfian, Muhammad Andrey; Mulyati, Erna; Maniah, Maniah
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5225

Abstract

PT Sinergi Mitra Lestari Indonesi is a company engaged in the management and distribution of mining products, particularly tin and ferronickel. In its business operations, the company relies on warehouse performance as a central hub for controlling the flow of goods and information. This study seeks to identify and empirically analyze how warehouse capability, inventory management, and human resource competence contribute to the effectiveness of tin and ferronickel warehouse management at PT Sinergi Mitra Lestari Indonesia. Furthermore, the study explores how the effectiveness of warehouse management impacts the optimization of the company’s supply chain. Employing a quantitative approach, data were collected through questionnaires distributed to 229 respondents consisting of the warehouse staff, logistics personnel, and management level. This data is subsequently analyzed using the SEM-PLS method to analyze both direct and indirect relationships among variables. Furthermore, supply chain optimization significantly mediates the relationships between these independent variables and warehouse management outcomes, emphasizing its crucial role in translating operational capabilities into performance improvements. Among the predictors, warehouse capability demonstrates the strongest total effect on management effectiveness, highlighting the importance of infrastructure and technological support in logistics operations. This shows that PT Sinergi Mitra Lestari Indonesia must enhance warehouse efficiency, optimize space utilization, and strengthen supply chain processes to remain competitive in the mining sector.
The Mediating Effect of Employee Performance on the Influence of Human, Relational, and Organizational Capital on Retail Logistics Improvement : Evidence from PT Pos Indonesia (Persero) Nizar, Catur Ahaddi; Mulyati, Erna; Purnomo, Agus
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5307

Abstract

The study is titled “The Mediating Effect of Employee Performance on the Influence of Human, Relational, and Organizational Capital on Retail Logistics Improvement : Evidence from PT Pos Indonesia (Persero).” The primary objective of this research is to evaluate and analyze strategies to improve retail segment sales performance by focusing on Human Capital, Relational Capital, and Organizational Capital and also employee performance as variables affecting competitive advantage and their impact on company performance. This research is motivated by the underachievement of revenue performance in the retail business segment of PT Pos Indonesia (Persero) Regional III Bandung, which only reached 63.49% of the target, and low employee performance. The research adopts a quantitative approach with descriptive and verificative analysis techniques, involving 125 respondents who are senior leaders with a minimum tenure of one year in their current positions. The analysis results indicate that Human Capital, Relational Capital, Organizational Capital and employee performance have a positive and significant impact on company performance. This study offers strategic recommendations for PT Pos Indonesia to enhance employee performance and improve service quality to strengthen its competitive position in the national logistics industry.
Pengaruh Penggunaan Teknologi Robotik dan Radio Frequency Identification (Rfid) terhadap Kepuasan Layanan Logistik di Sentral Pelayanan Pos (SPP) Surabaya dan Sentral Pelayanan Pos (SPP) Jakarta Timur melalui Efektivitas Digital dan Otomasi Layanan Riskandar, Aris; Maniah; Mulyati, Erna
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 2 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Februari - Maret 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i2.7502

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh teknologi robotik dan RFID terhadap efektivitas digital, otomatisasi layanan, dan kepuasan layanan logistik di Sentral Pelayanan Pos (SPP) di Surabaya dan Jakarta Timur, termasuk peran mediasi efektivitas digital dan otomatisasi layanan. Penelitian ini menggunakan pendekatan kuantitatif dengan Partial Least Squares Structural Equation Modeling (PLS-SEM) untuk memeriksa hubungan antarvariabel. Hasil penelitian menunjukkan bahwa teknologi robotik memiliki efek positif dan signifikan terhadap efektivitas digital dan otomatisasi layanan, sedangkan RFID tidak memiliki dampak yang signifikan. Selain itu, efektivitas digital dan otomatisasi layanan tidak berfungsi sebagai variabel mediasi dalam meningkatkan kepuasan layanan logistik. Temuan ini menunjukkan bahwa meskipun teknologi meningkatkan efisiensi internal dan otomatisasi proses, kepuasan pelanggan lebih dipengaruhi oleh kualitas layanan, interaksi staf, dan kecepatan pengiriman. Studi ini secara teoritis berkontribusi untuk memahami hubungan antara teknologi digital dan kepuasan layanan logistik dan memberikan rekomendasi praktis bagi SPP untuk menggabungkan inovasi teknologi dengan strategi yang bertujuan untuk meningkatkan pengalaman pelanggan.
Dari Transparency Menuju Trust: Menelusuri Dampak Teknologi Blockchain terhadap Kepercayaan Konsumen dalam Supply Chain Pangan Salsabila, Syifa; Purnomo, Agus; Mulyati, Erna
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 2 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Februari - Maret 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i2.7579

Abstract

Penelitian ini mengkaji pengaruh penggunaan teknologi blockchain terhadap kepercayaan konsumen dalam rantai pasok pangan di Indonesia, dengan mempertimbangkan peran keamanan produk pangan, risiko sosial, dan kepercayaan kepada pemangku kepentingan sebagai variabel mediasi. Menggunakan pendekatan kuantitatif dan analisis pemodelan persamaan struktural berbasis varians, hasil menunjukkan bahwa blockchain secara signifikan meningkatkan persepsi keamanan produk serta kepercayaan terhadap aktor dalam rantai pasok, namun tidak berpengaruh langsung terhadap persepsi risiko sosial. Temuan ini memperkaya pemahaman teoritis mengenai mekanisme mediasi dalam adopsi teknologi digital di sektor pangan dan menegaskan bahwa keberhasilan implementasi teknologi sangat bergantung pada integrasi aspek teknis dan sosial. Secara praktis, hasil penelitian memberikan arahan strategis bagi pemerintah dan pelaku industri dalam mengembangkan sistem pangan yang lebih transparan, aman, dan dapat dipercaya, khususnya di negara berkembang seperti Indonesia.
Pengaruh Preferensi, Kepuasan, dan Transformasi Digital terhadap Customer-Centric Service Design dengan Customer Delivery Experience sebagai Variabel Mediasi pada Layanan Kurir dan Logistik PT Pos Indonesia (Persero) Prawakca, Meilasari Cita; Lestiani, Melia Eka; Mulyati, Erna
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 2 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Februari - Maret 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i2.7726

Abstract

Persaingan industri jasa logistik mendorong perusahaan mengembangkan customer-centric service design yang berorientasi pada kebutuhan dan pengalaman pelanggan. PT Pos Indonesia (Persero) dituntut untuk mengelola preferensi pelanggan, kepuasan pelanggan, dan transformasi digital untuk menciptakan customer delivery experience yang unggul. Penelitian ini menganalisis pengaruh ketiga variabel tersebut terhadap customer-centric service design, baik secara langsung maupun melalui customer delivery experience sebagai variabel mediasi, menggunakan pendekatan kuantitatif dengan metode survei. Analisis data dilakukan dengan PLS-SEM untuk menguji pengaruh langsung dan tidak langsung antarvariabel. Hasil penelitian menunjukkan bahwa preferensi pelanggan tidak berpengaruh signifikan terhadap customer delivery experience (β = 0,036; p > 0,05), sedangkan kepuasan pelanggan (β = 0,582; p < 0,05) dan transformasi digital (β = 0,305; p < 0,05) berpengaruh positif dan signifikan. Preferensi pelanggan (β = 0,450; p < 0,05) dan transformasi digital (β = 0,319; p < 0,05) berpengaruh signifikan terhadap customer-centric service design, sementara kepuasan pelanggan tidak berpengaruh langsung signifikan (β = 0,156; p > 0,05). Customer delivery experience juga berpengaruh signifikan terhadap customer-centric service design (β = 0,403; p < 0,05) serta memediasi secara signifikan pengaruh kepuasan dan transformasi digital terhadap customer-centric service design, sedangkan preferensi tidak.
A PSO-Optimized Stacking Ensemble with Hybrid SMOTE-NC and Tomek Links for Bid-Based Winning Prediction in Procurement Projects Handoko, Kokoh; Purnomo, Agus; Mulyati, Erna
INOVTEK Polbeng - Seri Informatika Vol. 11 No. 1 (2026): February
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/dft7w786

Abstract

This research aims to establish a classification model for the prediction of procurement winning outcomes based on bid value and owner cost estimation data. The main challenge in procurement analysis lies in severe class imbalance and complex non-linear relationships among pricing and procurement attributes. The research object utilizes procurement tender data from PT Pos Indonesia, including project owner, owner cost estimation, bid value, and procurement method. The proposed approach integrates hybrid SMOTE and Tomek links for class balancing, regulation-driven feature engineering, and a stacking ensemble model optimized using particle swarm optimization. The stacking framework combines Random Forest, Extra Trees, and Gradient Boosting as base learners. The experimental evaluation demonstrates that the proposed approach delivers the strongest performance, achieving an AUC of 0.92, an accuracy of 0.89, and an F1-Macro of 0.81, thereby surpassing all individual classifiers and homogeneous ensemble methods considered in this study. This study concludes that the hybrid optimization-based ensemble approach is effective for improving procurement winning prediction accuracy and provides a reliable decision-support tool for data-driven and regulation-compliant procurement processes.
Determinants of Air Logistics Service Quality and Their Implications for the Performance of Air Export Companies in Bali Fitri, I Gusti Agung Candra Maha; Maniah, Maniah; Mulyati, Erna
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9605

Abstract

Globalization and international trade require fast and efficient logistics systems, with air logistics playing a strategic role in handling high-value and time-sensitive commodities. In Indonesia, particularly Bali as a major air export hub, heavy reliance on air transportation has not been matched by improvements in logistics service quality and efficiency, as reflected in high costs, regulatory complexity, limited facilities, and weak customer relationships. This study examines the effects of capabilities, operational performance, regulations, customer relationships, and costs on air logistics service quality and their implications for the performance of air export firms in Bali. A confirmatory quantitative approach using SEM-PLS was applied to data from 245 respondents. The findings show that these factors significantly influence air logistics service quality, which in turn positively affects firm performance and serves as a mediating variable. These results highlight the strategic importance of service quality in enhancing air export competitiveness.
Co-Authors Adawiyah, Anida Adri Sapta Firmansyah Aghitsna Iqbal Alif, Aghitsna Iqbal Agus Purnomo Agus Purnomo Alfian, Muhammad Andrey Budi Susanto Casmadi, Yohanes Dani Ramdani, Dani Darpiyan, Depi Dodi Permadi, Dodi Firdhaus, Saputra Aulia Fitri, I Gusti Agung Candra Maha Hamidin, Dini Handoko, Kokoh Hidayat, Syamsu Kencana Verawati Krisnawanti Kusdanu, Saptono Lasmana, Hendri Lestiani, Melia Eka Lusel, Rikardo Riki Made Prima Widyapurna Mandasari, Cindy Maniah Maniah, Maniah Muhammad Amin Muhammad Ibnu Choldun Rachmatullah Mustafia*, Mustafia Nizar, Catur Ahaddi Noviana Noviana Pardede, Nia Pardede, Nia Angriany Prawakca, Meilasari Cita Reswadi, Oshelby Riskandar, Aris Riyadi, Faris Akbar Salsabila, Syifa Saputra, Hijrah Simbolon, Justin Goklas Sondakh, Eduard Sugesti, Hesti Wahyudi, Arif Yudha Waskito, Saptono Kusdanu Widyawan, Gerardio Septa