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All Journal TEKNIK INFORMATIKA J@TI (TEKNIK INDUSTRI) PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Jurnal Ilmiah Teknik Industri JURNAL PENDIDIKAN TAMBUSAI Jurnal Review Pendidikan dan Pengajaran (JRPP) Dinasti International Journal of Education Management and Social Science JATI (Jurnal Mahasiswa Teknik Informatika) Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Abdimas Kartika Wijayakusuma Innovative: Journal Of Social Science Research JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Land Journal Competitive Spektrum Industri
Erna Mulyati
Program Studi Teknik Industri Politeknik Pos Indonesia, Jl. Sariasih No.54, Bandung
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing Public Health Social Sciences Transportation Other

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The Influence of Export Logistics Regulations and Company Logistics Employee Performance on Export Performance and Its Implications for the Operational Performance of PT. Sinergi Adawiyah, Anida; Mulyati, Erna; Maniah, Maniah
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5173

Abstract

This study aims to examine the impact of export logistics regulations and the performance of logistics personnel on export performance, as well as their implications for the operational performance of the company. The increasingly complex and dynamic nature of export logistics regulations frequently hampers the smooth execution of export activities. Simultaneously, the quality of human resources in the logistics sector serves as a critical internal factor influencing the efficiency of export management. The research was conducted at PT. Sinergi using a quantitative approach, involving the distribution of structured questionnaires to 200 respondents from the logistics and export divisions. Data analysis was carried out using Structural Equation Modeling with Partial Least Squares (SEM-PLS) to assess the relationships among the studied variables. The empirical findings indicate that export logistics regulations significantly affect export performance, particularly with regard to the timeliness and completeness of export documentation. Moreover, the performance of logistics employees exerts a positive influence on the effectiveness of export processes. Enhanced export performance subsequently contributes positively to the company's operational performance, as reflected in cost efficiency, improved productivity, and increased customer satisfaction. These findings highlight the critical role of aligning external regulatory frameworks with internal organizational capabilities in enhancing export competitiveness. The study provides valuable insights for both corporate management and regulatory authorities in efforts to improve the efficiency and effectiveness of national export logistics systems.
The Influence of Warehouse Capability, Inventory Management, and Human Resource Competence on the Effectiveness of Warehouse Management Mediated by Supply Chain Optimization (A Case Study of Aluminium and Ferronickel Warehouses at PT Sinergi Mitra Lestari) Alfian, Muhammad Andrey; Mulyati, Erna; Maniah, Maniah
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5225

Abstract

PT Sinergi Mitra Lestari Indonesi is a company engaged in the management and distribution of mining products, particularly tin and ferronickel. In its business operations, the company relies on warehouse performance as a central hub for controlling the flow of goods and information. This study seeks to identify and empirically analyze how warehouse capability, inventory management, and human resource competence contribute to the effectiveness of tin and ferronickel warehouse management at PT Sinergi Mitra Lestari Indonesia. Furthermore, the study explores how the effectiveness of warehouse management impacts the optimization of the company’s supply chain. Employing a quantitative approach, data were collected through questionnaires distributed to 229 respondents consisting of the warehouse staff, logistics personnel, and management level. This data is subsequently analyzed using the SEM-PLS method to analyze both direct and indirect relationships among variables. Furthermore, supply chain optimization significantly mediates the relationships between these independent variables and warehouse management outcomes, emphasizing its crucial role in translating operational capabilities into performance improvements. Among the predictors, warehouse capability demonstrates the strongest total effect on management effectiveness, highlighting the importance of infrastructure and technological support in logistics operations. This shows that PT Sinergi Mitra Lestari Indonesia must enhance warehouse efficiency, optimize space utilization, and strengthen supply chain processes to remain competitive in the mining sector.
The Mediating Effect of Employee Performance on the Influence of Human, Relational, and Organizational Capital on Retail Logistics Improvement : Evidence from PT Pos Indonesia (Persero) Nizar, Catur Ahaddi; Mulyati, Erna; Purnomo, Agus
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5307

Abstract

The study is titled “The Mediating Effect of Employee Performance on the Influence of Human, Relational, and Organizational Capital on Retail Logistics Improvement : Evidence from PT Pos Indonesia (Persero).” The primary objective of this research is to evaluate and analyze strategies to improve retail segment sales performance by focusing on Human Capital, Relational Capital, and Organizational Capital and also employee performance as variables affecting competitive advantage and their impact on company performance. This research is motivated by the underachievement of revenue performance in the retail business segment of PT Pos Indonesia (Persero) Regional III Bandung, which only reached 63.49% of the target, and low employee performance. The research adopts a quantitative approach with descriptive and verificative analysis techniques, involving 125 respondents who are senior leaders with a minimum tenure of one year in their current positions. The analysis results indicate that Human Capital, Relational Capital, Organizational Capital and employee performance have a positive and significant impact on company performance. This study offers strategic recommendations for PT Pos Indonesia to enhance employee performance and improve service quality to strengthen its competitive position in the national logistics industry.
Penguatan Kompetensi Guru Melalui Pelatihan Freight Forwarding di SMKN 1 Garut Mulyati, Erna; Hamidin, Dini; Maniah, Maniah; Sugesti, Hesti
Jurnal Abdimas Kartika Wijayakusuma Vol 5 No 1 (2024): Jurnal Abdimas Kartika Wijayakusuma
Publisher : LPPM Universitas Jenderal Achmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26874/jakw.v5i1.364

Abstract

Pengabdian kepada Masyarakat (PkM) Universitas Logistik dan Bisnis Internasional Tahun 2023 mengambil tema “Pelatihan Freight forwarding ” yang ditujukan bagi siswa/i dan guru-guru SMK Negeri 1 Garut Jurusan Teknik Logistik kelas XI sd. XIII. Tujuan pelatihan ini adalah untuk penguatan kompetensi guru dan siswa melalui pelatihan Freight forwarding dalam rangka meningkatkan kualitas belajar mengajar di lingkungan SMK Negeri 1 Garut khususnya pada jurusan Teknik Logistik. Metode yang digunakan dalam kegiatan pelatihan ini adalah distance learning online dengan mengadopsi 4 (empat) komponen model pedagogis COMP-PLETE, yaitu Komunitas, Keterbukaan, Multimodalitas, Partisipasi, Personalisasi, Pembelajaran, Pengalaman, dan Peningkatan Teknologi. Bentuk Evaluasi kegiatan PkM ini menggunakan pre-test dan post-test menggunakan aplikasi Quizizz untuk mengukur keberhasilan dari pelatihan Freight forwarding ini. Hasil dari pelatihan ini menunjukkan bahwa nilai post-test siswa/i dan guru memiliki nilai yang lebih baik dibandingkan pre-test, dimana skor maksimal nilai post-test menunjukkan 23% lebih tinggi dengan rata-rata jawaban yang benar naik 50% dibandingkan dengan pre-test. Penguasaan materi meningkat dibandingkan pre-test, dengan peserta yang paling lama menjawab lebih cepat 20 detik dibandingkan waktu menjawab saat pre-test.
DESAIN KEMASAN BOX FRESH FISH DENGAN METODE QUALITY FUNCTION DEPLOYMENT PADA CV BERKAH MANDIRI KABUPATEN KOTABARU KALIMANTAN SELATAN Firdhaus, Saputra Aulia; Mulyati, Erna; Waskito, Saptono Kusdanu
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 1 (2024): Volume 7 No 1 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i1.23230

Abstract

Pelanggan CV Berkah Mandiri yang ada di seluruh Indonesia, tentu memiliki harapan besar produk dari CV Berkah Mandiri sampai di tangan mereka dengan kondisi yang baik, akan tetapi bahwa kenyataan terdapat beberapa kasus bahwa kemasan fresh fish rusak pada saat proses pengiriman. Metode yang digunakan yaitu QFD (Quality Function Deployment) yang merupakan sistem yang digunakan untuk mewujudkan dan merencanakan harapan- harapan konsumen ke dalam karakteristik kualitas produk, proses dan jasa sehingga dapat memenuhi harapan, kebutuhan dan keinginan konsumen. Hasil penelitian dengan metode QFD ini menunjukkan terdapat 3 hasil yaitu Customer Importance Rating tertinggi merupakan atribut kemasan Ramah Lingkungan bernilai 5 poin, atribut kemasan dengan weighted score tertinggi adalah “tahan terhadap suhu” bernilai 84 poin dan dari segi technical importance score tertinggi adalah “pemilihan bahan kemasan” bernilai 75 poin.
Performance Analysis of the IndoBERT–Prophet Hybrid Model for Logistics Applications Mulyati, Erna; Maniah, Maniah; Noviana, Noviana; Pardede, Nia
Spektrum Industri Vol. 23 No. 2 (2025): Spektrum Industri - October 2025
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/si.v23i2.480

Abstract

The increasing competition in Indonesia’s logistics sector, particularly in digital courier applications, highlights the need for advanced analytical tools capable of understanding and predicting customer sentiment in real time. However, current sentiment analysis methods often lack contextual depth and predictive capability, limiting their practical value for decision-making. This study aims to develop and validate an integrated analytical framework that combines diagnostic and predictive analytics for logistics performance evaluation. The framework integrates a fine-tuned IndoBERT model for sentiment classification and a Prophet model for time-series forecasting, allowing the analysis of user reviews while accounting for external service disruptions. Empirical validation was conducted using 924 user reviews from the PosAja! application by PT Pos Indonesia. The IndoBERT model achieved an impressive 99.5% accuracy, effectively identifying two main complaint categories: application functionality issues and delivery delays. The Prophet forecasting component successfully modeled sentiment trends, revealing spikes in negative sentiment that strongly correlated with technical service disruptions, such as COD feature failures and server maintenance. The results confirm the framework’s robustness in both diagnosing and forecasting sentiment dynamics. User sentiment proved to be a sensitive real-time indicator of service stability and operational performance. The validated IndoBERT–Prophet hybrid framework provides a novel, data-driven approach for proactive decision-making and continuous service improvement in the logistics industry.
Co-Authors Adawiyah, Anida Adri Sapta Firmansyah Aghitsna Iqbal Alif, Aghitsna Iqbal Agus Purnomo Agus Purnomo Alfian, Muhammad Andrey Casmadi, Yohanes Dani Ramdani, Dani Dodi Permadi, Dodi Firdhaus, Saputra Aulia Hamidin, Dini Hidayat, Syamsu Kencana Verawati Krisnawanti Kusdanu, Saptono Lasmana, Hendri Lusel, Rikardo Riki Made Prima Widyapurna Mandasari, Cindy Maniah, Maniah Muhammad Amin Muhammad Ibnu Choldun Rachmatullah Mustafia*, Mustafia Nizar, Catur Ahaddi Noviana Noviana Pardede, Nia Reswadi, Oshelby Riyadi, Faris Akbar Saputra, Hijrah Simbolon, Justin Goklas Sondakh, Eduard Sugesti, Hesti Wahyudi, Arif Yudha Waskito, Saptono Kusdanu