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All Journal Jurnal Dedikasi WIDYA TEKNIKA MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) DINAMIKA DOTCOM TEKNOLOGI INFORMASI Proceeding International Conference on Information Technology and Business International conference on Information Technology and Business (ICITB) Jurnal Ilmiah KOMPUTASI JPM (Jurnal Pemberdayaan Masyarakat) PEDULI: Jurnal Imiah Pengabdian Pada Masyarakat International Journal of Economics, Business and Accounting Research (IJEBAR) Konstelasi: Konvergensi Teknologi dan Sistem Informasi DEVOTE: Jurnal Pengabdian Masyarakat Global Scientica: Jurnal Ilmiah Sains dan Teknologi BIMASAKTI Jurnal ilmiah teknologi informasi Asia Prosiding SeNTIK STI&K
Indah Dwi Mumpuni
Program Studi Sistem Informasi, STMIK Pradnya Paramitha Malang
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IMPLEMENTASI METODE SYSTEM USABILITY SCALE DAN HEURISTIC EVALUATION DALAM EVALUASI APLIKASI SI PAWANG DI KECAMATAN NGAJUM KABUPATEN MALANG Damayanti, Mita Septiana; Dewa, Weda Adistianaya; Mumpuni, Indah Dwi
Jurnal Fakultas Teknologi Informasi Vol 8 No 1 (2025): BIMASAKTI
Publisher : Prodi Teknik Informatika, Fakultas Sains dan Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/bimasakti.v8i2.13604

Abstract

The Personnel Information System (SI PAWANG) in Ngajum District was developed to make it easier to manage personnel data digitally. The aim of this research is to assess SI PAWANG using two methods, namely the System Usability Scale (SUS) and Heuristic Evaluation (HE). The SUS method is applied to measure user satisfaction through questionnaires distributed to employees who use the system. The evaluation results show that the SUS score for SI PAWANG is 69.85, which is included in the "C" (fair) category, and is in the "OK" category in the trait assessment. This value shows that the application is marginally acceptable in the acceptance range, with a percent rating in the range of 41 – 59. In addition, the Net Promoter Score (NPS) shows that the user is in the Passive category. DIA evaluation involves expert assessments to identify usability issues based on ten interface design principles. The HE results revealed the presence of several usability issues, with the majority categorized as “Minor Usability Issues,” indicating potential difficulties for users in using the system. Based on the results of the SUS and HE evaluation, improvements are needed in aspects identified as usability problems. The recommendations include improving the user interface, use of navigation, and providing more effective documentation and help to improve the user experience.
Co-Authors As'ad, Mohamad CUSTODIO JERONIMO MAIA, CUSTODIO JERONIMO Damayanti, Mita Septiana Dedi Usman Efendi Dinny Wahyu Widarti Dwi Safiroh Utsalina Efendi, Dedi Usman Eka Yuniar Eni Farida Evy Sophia Fitri Marisa Fitria Ari Wijayanti Heri Apriyanto Jauharul Maknunah Jeffr i Bastian Sitorus, Jeffr i Bastian Kokoh Pradityo Utomo Linda Suvi Rahmawati Marga Hartono MARIFANI FITRI ARISA Mohamad, As'ad Nitiyas Nitiyas Nitiyas Rahayu Widayanti Shynta Ayu Dwi Darmawan Sigit Setyowibowo Sujito Sujito Tubagus Mohammad Akhriza Vernando, Hera Weda Adistianaya Dewa