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All Journal Jurnal Mirai Management JISIP: Jurnal Ilmu Sosial dan Pendidikan Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Inovasi dan Teknologi Pembelajaran (JINOTEP) Kajian dan Riset Dalam Teknologi Pembelajaran JURNAL CIVIC EDUCATION: MEDIA KAJIAN PANCASILA DAN KEWARGANEGARAAN Journal of Social Science Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Pengabdian kepada Masyarakat Jurnal Administro : Jurnal Kajian Kebijakan dan Ilmu Admiministrasi Negara International Journal of Information Techonology and Education (IJITE) Abdimas : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Mandiri Jurnal Ilmiah Administrasi Pemerintahan Daerah JEKP (Jurnal Ekonomi dan Keuangan Publik) Journal of Social Science Jambura Journal of Administration and Public Service
Marthinus Mandagi
Universitas Negeri Manado
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Public Health Social Sciences Other

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Journal : Journal of Social Science

 1 
Public Service Performance of Civil Servants (PNS) at South Tondano District Office in Minahasa Regency Natasha Katie Giroth; Marthinus Mandagi; Wilson Bogar
Journal of Social Science Vol. 3 No. 1 (2022): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (308.012 KB) | DOI: 10.46799/jss.v3i1.286

Abstract

This study aims to analyze and explain the performance of civil servants' public services at the Tondano Selatan District Office, Minahasa Regency, based on indicators: (1) PNS professionalism in providing services correctly and correctly, (2) awareness or desire to help the community/customers and provide fast service, (3) attitudes/behaviors and respect for consumers, (4) approaching and trying to find out the wants and needs of consumers, (5) availability and condition of office facilities and infrastructure at the South Tondano District Office. This study used a qualitative method. Data sources are determined by purposive and snowball sampling, while data collection techniques include interviews, observations, and documents. The results of study revealed the service performance of civil servants at the South Tondano District Office was based on indicators are 1) PNS professionalism in providing services appropriately and correctly in terms of the capabilities possessed by civil servants being able to provide the best service, (2) Awareness or desire to help the community/customers and provide fast service in this case civil servants are demanded to have a high responsiveness to be able to be responsive in providing services to the community by referring to the SOP in the South Tondano District Office, (3) Attitudes/behaviors, and respect for consumers in this case civil servants in demand to uphold ethics and have a good personality and also be able to communicate well in providing services (4) Approach, and try to find out the wants and needs of consumers in this case civil servants are expected to be able to fulfill the service according to the wishes and needs of the community but still in accordance by the rules doesn't happen. (5) The availability and condition of office facilities and infrastructure in the South Tondano District are expected to be improved and equipped to support better services for public
Career Development of State Civil Apparatus at Tomohon’s Personnel and Human Resources Development Agency Yana Grice Soway; Marthinus Mandagi; Fitri Herawati Mamonto
Journal of Social Science Vol. 3 No. 2 (2022): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (274.533 KB) | DOI: 10.46799/jss.v3i2.319

Abstract

This research aims to analyze the implementation of career development of state civil servants at Tomohon's Personnel and Human Resources Development Agency. The focus of this research includes two indicators of competency education qualifications. This research uses qualitative research methods and data collection techniques: Observation, Interview, and Documentation. Primary data of this research are Civil Servants at Tomohon's Personnel and Human Resources Development Agency, and secondary data are documents, archives, and related literature. The results showed that the Civil Service and Human Resources Development Agency of Central Tomohon is generally are preparing for the career development implementation. It can be seen from the performance not going well since there are no regional regulations that technically regulate career development, educational qualifications in structural positions in the placement of educational background are not under the field, or cognate and competency standards in the class have no technical competence. The advice given is career development in Tomohon's Personnel and Human Resources Development Agency. Thus, evaluating employees' placement based on educational background qualifications and field is needed. Regional regulations competency standards in career development are immediately made to map competency standards for employees at Tomohon's Personnel and Human Resources Development Agency.
Co-Authors ABDUL RAHMAN DILAPANGA Agung Pratama Paputungan Anita Takalentangen Banua, Irvan Kristanto Devie S R Siwij Dondokambey, Robby Eman, Victor Ady Fitri Herawati Mamonto Goni, James Andrew Adrian Haeranah Haeranah Haeranah, Haeranah Hefenia Inka Mundung Hidayat, Muh Ryan Rahmatul Irvan Kristanto Banua Jeane Mantiri Jetty Erna Hilda Mokat Jetty Erna Mokat Lompoliuw, Meily Meiling Margareth Riisyie Inof Rantung Mariam Wullur Mariam Wullur Muh Ryan Rahmatul Hidayat Nancy Onibala Natasha Katie Giroth Novia Tumilantouw Paputungan, Agung Pratama Philotheus E. A. Tuerah Pinontoan, Richi Cherio R. Palar, Frilia Rafik Recky H.E. Sendouw Sisca B. Kairupan Steven Waworuntu Thelma Wawointana Thiar Sitorus Wilson Bogar Y. Malingkas, Helsi Yana Grice Soway