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All Journal Jurnal Informatika Seminar Nasional Aplikasi Teknologi Informasi (SNATI) TELKOMNIKA (Telecommunication Computing Electronics and Control) Jurnal Simantec Journal of ICT Research and Applications ELINVO (Electronics, Informatics, and Vocational Education) Journal of Information Systems and Informatics Journal of Data Science and Its Applications Journal of Soft Computing Exploration Jurnal Aplikasi Teknologi Informasi dan Manajemen (JATIM) Makara Journal of Technology Bulletin of Social Informatics Theory and Application
Arif Muntasa
Universitas Trunojoyo
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences

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A Framework for E-Government Service Management Implementation in Indonesia: An Actor-Network Theory (ANT) Perspective Yusuf, Muhammad; Sophan, Moch Kautsar; Muntasa, Arif; Dwi Cahyani, Andharini; Prastiti, Novi; Oluwakemi Oseni, Kazeem
Journal of Information System and Informatics Vol 8 No 2 (2026): April
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i2.1542

Abstract

The Electronic Government Service Management System (EGSMS) is mandated by the Indonesian government; however, its implementation remains limited, particularly at the local government level. This study aims to examine the implementation of EGSMS in Madura, Indonesia, using Actor-Network Theory (ANT) as the theoretical lens to understand interactions among human actors, technological artefacts, institutional arrangements, and regulatory instruments. The research was conducted in the Departments of Communication and Informatics in Pamekasan and Sampang, Madura, Indonesia, during 2023 and 2024. Based on two local government case studies, this study develops an ANT-based framework for EGSMS implementation, which was subsequently reviewed by two experts to strengthen its relevance, validity, and practical applicability. The findings reveal actor-network dynamics, implementation challenges, enabling factors, and best practices in local EGSMS adoption. The novelty of this research lies in applying ANT to construct a context-sensitive EGSMS implementation framework grounded in empirical evidence. This framework is significant because it can serve as a practical guide for implementing and improving EGSMS in other local government contexts in Indonesia.
Co-Authors Abd. Rasyid Syamsuri Alamsyah, Nurwahyu Andharini Dwi Cahyani Ardi Hamzah Hakam Muzakki Husni Husni Husni, H. Imam Wahyudi Indah Agustien Sirajudin Indah Agustien Sirajudin Kondo Kunio Kurniawa Eka Permana Kurniawan Kurniawan Mauridhi Hery Purnomo Mauridhi Hery Purnomo Mochamad Kautshar Sophan Mochammad Kautsar Shopan Mochammad Kautsar Sophan Muhammad Yusuf Nakkas, Haythem Novi Prastiti, Novi Oluwakemi Oseni, Kazeem Osman, Zulfi Permana, Kuniawan Eka Putro, Sigit Susanto Rahmat, Abdullah Basuki Rima Tri Wahyuningrum Risky Mezi Muria Sari, Putri Pradnyawidya Savitri, Vina Angelina Sa’id, Moh. Siradjuddin, Indah Agustien Syafi?i, Slamet Imam Syarif, Muh. Wrida Adi Wardana