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All Journal Jurnal Keolahragaan
Muhammad Fatih Humam
Sport Science Department, Faculty Of Sport Science, Universitas Negeri Yogyakarta,
Health Professions

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Level of customer satisfaction on the service quality personal trainer Abiyyu Amajida; Yudik Prasetyo; Enggista Hendriko Delano; Muhammad Fatih Humam
Jurnal Keolahragaan Vol 10, No 1: April 2022
Publisher : Program Studi Ilmu Keolahragaan Program Pascasarjana Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (170.576 KB) | DOI: 10.21831/jk.v10i1.44898

Abstract

This research intends to identify customer satisfaction with the service quality provided by the personal trainers. This research was arranged based on theoretical studies related to the level of customer satisfaction with a particular service. The research was a descriptive quantitative study with a survey method and a questionnaire as the research instrument. This study was done in Health and Sports Center Universitas Negeri Yogyakarta (HSC UNY) Fitness Center. Purposive sampling was used to do sampling on this research. Criteria of the samples were customers who used the services of a personal trainer at the HSC UNY Fitness Center, and the personal trainers were registered as employees of the facility. The sample size consisted of 15 people out of the total population of 700 people. Research data were analyzed by the Likert scale method. The validity and reliability tests of the questionnaire obtained a validity value of 0.875 and 40 valid statement items out of a total of 50 statement items. The result of data analysis showed that the level of customer satisfaction with the service quality of personal trainers is Very Satisfactory, with a mean score of 87% for all aspects. The tangible element scored 87%, the reliability aspect scored 88%, the responsiveness aspect scored 89%, the assurance aspect scored 88%, and the empathy aspect scored 81%. This study suggested that personal trainers improve their service quality to the customers to increase the number of customers.
The effectiveness of massage therapy combined with stretching toward blood pressure of elderly people with hypertension Enggista Hendriko Delano; Wara Kushartanti; Abiyyu Amajida; Muhammad Fatih Humam; Sabda Hussain As Shafi
Jurnal Keolahragaan Vol 10, No 2: September 2022
Publisher : Program Studi Ilmu Keolahragaan Program Pascasarjana Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jk.v10i2.47877

Abstract

The high case of hypertension in the elderly requires curative action. One of the efforts to prevent and treat hypertension is by nonpharmacological methods with massage therapy combined with stretching. This research aimed to discover the effectiveness of massage therapy followed by stretching toward the blood pressure of older people with hypertension. Employing a Quasi Experiment design with one group pretest-posttest, the study involved 25 people who had hypertension With 14 of which were selected using specific criteria. The research used Digital Sphygmomanometer to measure blood pressure. The treatment given to the samples was massage therapy for hypertension with the Ali Satia Graha method for about 20 minutes followed by stretching for about 20 minutes. The data analysis technique of this research was the paired t-test, which aimed to find the significant gap. The research findings showed that the systole value before getting the treatment was 158.36 mmHg, and after getting the treatment, it decreased to 137.93 mmHg (12,90%) with a significance value of 0.000 0.05. Diastolic blood pressure before getting the treatment was at 98.07 mmHg, and after getting the treatment, it dropped to 86.79 (11,50) mmHg with a significance value of 0.000 0.05. Hence, it could be concluded that Ali Satia Graha massage method with stretching effectively decreased the blood pressure of older people with hypertension
Co-Authors Abiyyu Amajida Bernadeta M Wara Kushartanti Enggista Hendriko Delano Sabda Hussain As Shafi Yudik Prasetyo