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All Journal International Journal of Evaluation and Research in Education (IJERE) BASKARA: Journal of Business and Entrepreneurship Science and Environmental Journals for Postgraduate Devotion: Journal of Research and Community Service Neo Politea : Jurnal Ilmiah Administrasi Negara Journal of Administrative and Sosial Science (JASS) Jurnal Media Administrasi Jurnal Kependudukan dan Pembangunan Lingkungan (JKPL) Jurnal Pengabdian West Science Kajian Ilmu Sosial Jurnal Relasi Publik Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Public Service And Governance Journal Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik
Asmara, Qiqi
Universitas Muhammadiyah Jakarta
Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Kualitas Pelayanan Publik di Kantor Desa Plampang Kabupaten Sumbawa Provinsi Nusa Tenggara Barat Zul Arsa Yuladi; Abdullah Qiqi Asmara
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 2 No. 3 (2025): September : Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Pub
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v2i3.1105

Abstract

Service quality is a vital element that must be prioritized to achieve excellence in public service delivery. It serves as the cornerstone for any institution, directly influencing public satisfaction. Such satisfaction can only be realized when services are delivered effectively, efficiently, and in alignment with the community’s needs. This study aims to assess the quality of public services at the Plampang Village Office and identify factors that hinder its enhancement in 2022. Using a descriptive method with a qualitative approach, the research explores and analyzes various phenomena, events, social activities, attitudes, beliefs, perceptions, and community perspectives, both on an individual and collective level. The findings reveal that the assurance dimension of service quality received favorable feedback from service users. However, other dimensions still exhibit notable deficiencies, such as the public’s limited awareness of service standards, the small size of service spaces, and inadequate facilities, such as computers and laptops, which often experience technical issues, leading to delays in service completion.
Enterprise Architecture Design of Indonesian Engineers Association Using The Open Group Architecture Framework (TOGAF) Qiqi Asmara, Abdullah; Firmansyah, Gerry; Tjahjono, Budi; Mulyo Widodo, Agung; Yudha Putra Hadjarati, Panji Ramadhan
Devotion : Journal of Research and Community Service Vol. 5 No. 9 (2024): Devotion: Journal of Community Research
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i9.7640

Abstract

The Indonesia Engineers Association has used Microsoft Dynamics Axapta (AX) enterprise resource planning (ERP) software as its operational support system. However, there are obstacles that are obstacles to completing business processes effectively by users, which have an impact on declining work performance and not achieving company targets. In addition, for the next 3 years, IT solutions are also needed to be able to support business development in the company. The implementation of Enterprise Architecture is expected to be the answer for the Indonesia Engineers Association in the next 3 years, so that the company can be more productive and develop as well as there is alignment between the business strategies owned by the company to optimize the use of information systems and information technology owned by the Indonesia Engineers Association. The basis for choosing using the TOGAF ADM method in designing Enterprise Architecture is that TOGAF ADM has a complete methodology, clear and structured stages, so that the design and specifications become easier and reduce the implementation risks faced by the Indonesia Engineers Association. This research is expected to provide insights for policymakers and enterprise architecture practitioners in selecting and implementing the framework that best suits the context and needs of their organizations. In addition, this study also provides recommendations to improve the efficiency and effectiveness of the implementation of enterprise architecture in the Indonesia Engineers Association.
Implementasi Kebijakan Pekerja Harian Lepas Disabilitas Di Kepolisian Resor Kota Tangerang Selatan Adha Agung Saputro; Abdullah Qiqi Asmara
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 5 No. 1 (2024): Januari: Journal of Administrative and Social Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v5i1.1069

Abstract

Empowering people with disabilities The Police Resort (Polres) and the South Tangerang City Social Service (Dinsos) have built synergy to empower the abilities of people with disabilities. However, in practice the implementation of casual daily workers with disabilities at the Polres is still experiencing significant obstacles. The purpose of this research is to analyze the implementation of disability casual daily workers at the Tangerang City Resort Police using a descriptive method with a qualitative approach based on the implementation model theory according to Van Meter and Van Horn, several conclusions can be drawn: 1. Size and objectives in the casual workers policy program disability is very good and helps people with disabilities to get decent jobs. 2. The resources that the Polres have in carrying out policies in terms of human resources are inadequate in terms of numbers. 3. the characteristics of the implementing agency in carrying out the policy already have a good relationship seen from the existence of inter-agency support in implementing the policy. 4. The communication carried out between the South Tangerang Police and the South Tangerang City Social Service has not gone well, this can be seen in the absence of further routine supervision. 5. Attitudes or tendencies, in this case the attitude of the South Tangerang Police in implementing the policy has been going well. 6. The economic, social and political environment has not yet affected the implementing agencies due to the absence of special encouragement from the South Tangerang Police and the Social Service.
Analisis Rencana Kebijakan Pelibatan Ekspatriat pada Jajaran Direksi di PT. Garuda Indonesia Raihani Khairunissa Barni; Syarach Agusti Ekasuci; Ayu Maulani; Sabillah Azhari; Tati; Abdullah Qiqi Asmara
Public Service and Governance Journal Vol. 7 No. 1 (2026): Januari : Public Service And Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v7i1.3427

Abstract

The policy of involving expatriates in the board of directors of State-Owned Enterprises (SOEs) has become a debated issue, particularly regarding its implications for corporate governance and national workforce interests. The main problem discussed in this article is how the policy of expatriate involvement in the board of directors of PT Garuda Indonesia is viewed from the perspective of Good Corporate Governance (GCG). This study aims to analyze the suitability of the policy with GCG principles and its implications for corporate governance and company performance. The research method used is a literature review by examining laws and regulations, academic journals, policy reports, and other relevant secondary sources. The analysis is conducted based on five main GCG principles, namely transparency, accountability, responsibility, independence, and fairness. The results show that the involvement of expatriates in the board of directors of PT Garuda Indonesia has the potential to strengthen corporate governance through the adoption of global managerial standards, improvement of institutional credibility, and acceleration of organizational transformation and efficiency. However, this policy also faces challenges, especially related to transparency in the selection process and the assurance of knowledge transfer to local human resources. It can be concluded that the expatriate involvement policy will provide optimal benefits if it is implemented consistently with GCG principles and accompanied by a strong commitment to strengthening local managerial capacity.
Perancangan 3 Dimensi Wisma Lansia secara Partisipatif melalui Pendekatan Desain Berbasis Komunitas Ashadi Ashadi; Ari Widyati Purwantiasning; Qiqi Asmara; Anisa Anisa; Muhadzdzib Hilmi Yassar; Nauval Fauzan Rizqullah
Jurnal Pengabdian West Science Vol 5 No 09 (2026): Jurnal Pengabdian West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jpws.v5i09.3795

Abstract

Kelompok usia lanjut memerlukan perhatian khusus dalam perencanaan lingkungan binaan karena kebutuhan fisik, sosial, dan psikologis mereka yang berbeda dibandingkan dengan kelompok usia lainnya. Di Kota Depok, proporsi penduduk berusia 60 tahun ke atas terus meningkat hingga mencapai sekitar 9,7% dari total populasi, yang mencerminkan tren penuaan penduduk perkotaan (BPS Kota Depok, 2023). Situasi ini menuntut penyediaan perumahan bagi lansia yang tidak hanya memadai secara fungsional, tetapi juga dirancang sesuai konteks dan berpusat pada pengguna. Inisiatif layanan masyarakat ini bertujuan untuk menerapkan pendekatan desain berbasis masyarakat pada perancangan tiga dimensi sebuah hunian lansia di Kecamatan Sawangan. Metodologi yang digunakan meliputi observasi lapangan, diskusi kelompok terfokus, dan proses desain partisipatif yang melibatkan para lansia dan fasilitator masyarakat. Hasil penelitian menunjukkan bahwa keterlibatan masyarakat memungkinkan pemahaman yang lebih komprehensif mengenai kebutuhan spasial serta menghasilkan visualisasi desain tiga dimensi yang mudah dipahami dan diterima, sekaligus menumbuhkan rasa kepemilikan terhadap rencana perumahan berkelanjutan tersebut. Dengan demikian, hasil yang diharapkan adalah desain tempat tinggal bagi lansia yang berorientasi pada masyarakat; pendekatan ini bertujuan untuk memastikan bahwa para lansia merasa terhubung dengan masyarakat dan lingkungan sekitarnya.
Co-Authors Ace Somantri Adha Agung Saputro Anisa Anisa Ari Widyati Purwantiasning Ashadi Ayu Maulani Budi Tjahjono Diah Lina Setyawati Gerry Firmansyah Ika Cahya Lestari Muhadzdzib Hilmi Yassar Nadia Wulandari Nauval Fauzan Rizqullah Pratondo, Katon Rahmawati Madanih Raihani Khairunissa Barni Retnowati Wahyuning Dyas Tuti Sabillah Azhari Salwa Khoirunnisa Syarach Agusti Ekasuci Tati Widodo, Agung Mulyo Yudha Putra Hadjarati, Panji Ramadhan Zaid, Zaid Zul Arsa Yuladi