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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Konseling dan Pendidikan Psikis : Jurnal Psikologi Islami Journal of Governance and Public Policy Risâlah, Jurnal Pendidikan dan Studi Islam International Journal of Social Science and Business MANNERS Management and Entrepreneurship Journal Jurnal Trias Politika Edutourism : Journal Of Tourism Reseach Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam Jurnal Ilmu Akuntansi dan Bisnis Syariah (AKSY) Indonesia Law Review (ILREV)
Zaid, Zaid
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Customer Loyalty During Pandemic: Understanding Loyalty Through the Lens of Online Ride Hailing Service Quality Pratondo, Katon; Zaid, Zaid
International Journal of Social Science and Business Vol 5, No 1 (2021)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i1.30933

Abstract

This research study aimed to research and analyze the influence of service quality on customer loyalty mediated by customer delight on online ride hailing industry in D.I. Yogyakarta. This research method used quantitative analysis involving data taken using a purposive sampling technique to collect the data from 128 online ride hailing customers in D.I. Yogyakarta with certain criteria as a sample. The sample data was then collected through a survey by using a questionnaire distributed to respondents. The data that had been obtained then analyzed through regression analysis, and path analysis by using the SPSS Statistics 25 program. The result of this study indicated that while service quality had positive influence on customer delight and customer loyalty. Customer delight also had a positive influence on customer loyalty, and at the same time played an important role in mediating the influence of service quality on customer loyalty. This study indicates that service quality plays an important and becomes the key role in influencing customer delight which is at the same time is an important factor in gaining customer loyalty in online ride hailing industry. Besides service quality, it turns out that customer Delight also has a positive influence on customer loyalty. and as a mediator, its role in mediating service quality on customer loyalty is also proven to be effective.
Should the State Control Tariffs? Zaid, Zaid; Dawaki, Farouk Aisha; Ololade, Sabit Kazeem
Journal of Governance and Public Policy Vol 8, No 1 (2021): February 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.811340

Abstract

Tariffs or price control has been a controversial subject in recent years. The debate between legal experts and economists is still a hot topic in any discussion. Tariff control regulated in the work creation omnibus law seems to be a topic that must be discussed again regarding this regulation’s urgency. Are specific prices so impressive that the government can intervene in regulating them? This article examines the urgency of rules regarding price controls to create a healthy competitive environment. After conducting a critical literature review, it was analyzed with critical analysis and looking at the objective of competition law was to maximize welfare by protecting competition. The results in this article indicated that the government could only intervene in regulating price-fixing only if companies’ pricing could harm the country’s economy and consumer welfare. The government, therefore, had an interest in regulating the price ceiling. Meanwhile, the price floor, which was believed to be pro-consumer and could promote consumer welfare had no interest and should not have been limited by the government.
Does the Discourse on the Increase of Value Added Tax have any legitimacy? Utilitarian Point of View Erawan, M. Aufar Saputra Pratama; Zaid, Zaid; Fauzi, Muhammad Oky
International Journal of Social Science and Business Vol 5, No 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.37298

Abstract

From a utilitarian point of view, this research aimed to examine and assess the fifth draft of the KUP law, which plans to increase tariffs and the imposition of VAT on goods and services that should be excluded. By conducting a prescriptive analysis using the normative method, the results of this study found that the VAT rate would be increased to 12% with a minimum of 5% and a maximum of 15%. And in general, this policy can violate the principles of utilitarianism because it tends to injure social welfare. However, if VAT is only set on certain goods and services that are more exclusive to subsidize goods and services consumed by the poor, it will gain legitimacy in utilitarianism.
The Obligation to Use Bahasa Indonesia in National Trade: A Juridical Review zaid, Zaid; Indrianto, Anggraeni Pratama; Dimas, Fathir Arya
International Journal of Social Science and Business Vol 5, No 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.37146

Abstract

Language is a very important essence and a very basic aspect. Therefore, every human being in various activities and life is always closely related to it. This includes trading. Considering that no research discusses the use of bahasa Indonesia in national trade, especially after passing the omnibus law on job creation, so by using the normative juridical method, this study aims to identify and analyze the need for the use of Indonesian which has emerged as the national language and the ideal official language as part of the from national identity in national trade to achieve fair trade. The results of this study ultimately conclude that the use of bahasa Indonesia in national trade is mandatory for every party, especially business actors in determining the inclusion of Indonesian on labels of goods and services that are distributed and traded domestically.
IMPLEMENTATION OF SCHOOL BASED MANAGEMENT TO IMPROVE THE QUALITY OF ISLAMIC EDUCATION AT MTS NEGERI 1 IN PALU CITY Zaid, Zaid
Risâlah, Jurnal Pendidikan dan Studi Islam Vol 7 No 2 (2021): Pendidikan dan Studi Islam
Publisher : Fakultas Agama Islam Universitas Wiralodra Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/jurnal_risalah.v7i2.196

Abstract

The study aims to describe the implementation of school based management to improve the quality of Islamic Education. The study was qualitative approach in MTs Negeri 1 Palu. The study results showed that (1) Madrasah independence can be seen in the availability of educators and education personnel and the availability of adequate facilities and infrastructure. (2) Madrasah partnerships/cooperation are good; this can be seen from the madrasah's internal relations that have been well established through working meetings, briefings, and MGMPs. Meanwhile, with external parties, it can be proven that the madrasa has established a relationship with the institution by being proven by the MoU. (3) The implementation of the program is managed by each component of the madrasa, by preparing written implementation instructions such as K13 document, organizational structure, division of tasks for teachers and education staff, academic regulations, and madrasa rules. (4) Program evaluation is more focused on academic programs than on learning and teacher performance effectiveness and efficiency, implementing Madrasah Self Evaluation and Madrasah accreditation. and the Inspectorate General (IRJEN) of the Ministry of Religion.
An Overview Of The Regulations Of Corporate Social Responsibility (CSR) Labelled Product Zaid, Zaid
Indonesia Law Review
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Over the last 5 years, Indonesia has experienced an emergency of illegal products. Most of them are imported products that do not have adequate labeling standards which can adversely affect both domestic or national trade and stakeholders. On the other hand, product labels are one of the most effective ways to detect the legality, safety, and warranty of a product. This article aims to explore and analyze how the role of product labels can protect and cover social interests. In addition, this research also tries to observe how ethics and laws or regulations regulate product labels to provide a moral foundation and legal certainty and ensure that all interests are maintained. The findings of this study imply that product labeling is a must in an ethical review as well as a legal obligation in order to achieve a fair trade by safeguarding and ensuring the interests of stakeholders. The scope of the law and social responsibility from product labels is not only for humans which includes the protection of social or consumer welfare but also includes the planet which includes the protection of the environment, to animals which include the protection of animal welfare.
MENGUJI FAKTOR-FAKTOR YANG MEMPENGARUHI NIAT VAKSINASI HALAL COVID-19 MASYARAKAT MUSLIM Zaid, Zaid; Al Bahy, Mahbub Pasca
Psikis : Jurnal Psikologi Islami Vol 8 No 1 (2022): Psikis : Jurnal Psikologi Islami
Publisher : Program Studi Psikologi Islam, Fakultas Psikologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/psikis.v8i1.11913

Abstract

Covid-19 outbreak, which is considered to be still not optimal enough, the Indonesian government seems to be risking its efforts on a mandatory vaccination policy. However, this intervention will not succeed without the participation of the community in the form of their interest in receiving the Covid-19 vaccination. Therefore, by involving 422 Muslim respondents who live in the Special Region of Yogyakarta, the main objective of this study is to focus on the factors that influence or predict halal Covid-19 vaccination intention. Thus, it is clear that this research is a quantitative descriptive study with a cross-sectional survey. The results of the descriptive analysis of this study then explained that the majority of respondents were Muslim people who were male as much as 217 (51.42%), aged 19 - 24 years (38.39%), domiciled in the city of Yogyakarta (38.63%) and worked as students as many as 188 people (44.55%). While the results of quantitative analysis using the Partial-least square structural equation modeling (PLS-SEM) method in this study revealed that halal Covid-19 vaccination intention was influenced by factors such as attitude toward halal vaccination (β = 0.541, t-value = 10.199, -value = 0.000), subjective norm (β = 0.196, t-value = 3.913, -value = 0.000), and social norm (β = 0.156, t-value = 3.374, -value = 0.001) positively and significant. In addition, the theoretical and practical implications based on the results of the research are also discussed in this study.
Kepuasan Wisatawan dengan Pemanfaatan Tur Virtual di Saat dan Pasca Pandemi Covid-19 Zaid, Zaid
EDUTOURISM Journal Of Tourism Research Vol. 5 No. 02 (2023): HOSPITALITY AND TOURISM
Publisher : Samarinda State Polytechnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53050/ejtr.v5i02.680

Abstract

Inovasi teknologi memiliki dampak luar biasa pada industri pariwisata, menciptakan pengalaman yang lebih mendalam bagi konsumen dan meningkatkan kepuasan mereka secara keseluruhan melalui tur virtual. Pesatnya perkembangan wisata ataupun tur virtual dan efektivitasnya dalam simulasi pengalaman kehidupan nyata memberikan kesempatan untuk membuat liburan virtual lebih menarik terutama ketika perjalanan yang sebenarnya tidak mungkin dilakukan di saat pandemi. Penelitian ini berjutuan untuk menelaah bagaimana virtual tur dapat meningkatkan kebahagiaan dan kepuasan konsumen ataupun pelanggan wisata (wisatawan) di tengah dan pasca pandemi Covid-19. Dengan menggunakan metode telaah pustaka, hasil penelitian ini mengungkapkan bahwa tur virtual dapat memanjakan masyarakat dan menghibur mereka serta juga memmuaskan mereka yang pada akhirnya berpengaruh terhadap niat untuk mengunjungi kembali, dan niat untuk mendukungnya. Bahkan bukan hanya itu, virtual tur juga dipercaya dapat menjadi sarana pengurangan stress yang diakibatkan dari dampak Covid-19. Sehingga tur virtual ini melindungi dan menunjang kesejahteraan kesehatan maupun psikologis. Artikel ini kemudian merekomendasikan kepada pemerintah maupun stakeholder lainnya agar mencoba untuk menerapkan tur virtual sebagai tren baru berlibur sekaligus sarana hiburan bagi masyarakat dan wisatawan (potensial) di tengah pandemi Covid-19. Dan demi memaksimalkan pemanfaatan tersebut, penelitian juga merekomendasikan agar lebih meminimalisir kesenjangan teknologi serta mengoptimalkan pemanfaatan VR pada tur virtual dengan menambahkan dan menyediakan fitur untuk berinteraksi dengan orang lain di situs. Informasi multimedia dalam atraksi wisata virtual yang dapat memudahkan masyarakat maupun wisatawan untuk belajar tentang aspek budaya dari tujuan wisata juga diperlukan.
MEMPEROLEH LOYALITAS PELANGGAN DI RITEL FARMASI (APOTEK K-24) MELALUI KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN Pratondo, Katon; Zaid, Zaid; Aziti, Tria Meisya
Management and Entrepreneurship Journal Vol 7 No 1 (2024): Maret
Publisher : Universitas Nurtanio Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56244/manners.v7i1.796

Abstract

ABSTRAKKepuasan dan loyalitas pelanggan (pasien) dianggap sebagai salah satu hasil yang disukai dalampelayanan kesehatan karena berhubungan langsung dengan penggunaan kembali layanan kesehatanserta keberhasilan dan keberlanjutan fasilitas pelayanan kesehatan. Tujuan dari penelitian ini adalahmenguji pengaruh kualitas pelayanan yang diberikan oleh Apoteker di K-24 terhadap kepuasanpelanggan terhadap loyalitas pelanggan. Secara metodologi, penelitian ini dirancang menggunakankuesioner cross-sectional untuk mengumpulkan data pasien rawat jalan dipilih secara simple randomsampling. Metode analisis data yang digunakan untuk menguji Hipotesis yang diajukan adalah PartialLeast Square-Structural Equation Modeling (PLS-SEM). Pada akhirnya, penelitian ini menemukansekaligus membuktikan bahwa kualitas pelayanan, melalui dimensi komunikasi dan sikap, lamapelayanan, lingkungan apotek, dan penyediaan obat, dapat mempengaruhi kepuasan pelanggan (? =0.694, T-Value = 17.972, P-Value = 0.000) dan loyalitas pelangga (? = 0.577, T-Value = 10.266, PValue = 0.000) secara positif dan signifikan. Dengan hasil tersebut penelitian ini mengimplikasikanbahwa kualitas pelayanan adalah prediktor dari kepuasan dan loyalitas. Sehingga, penelitian inimenyarankan agar Apotek K-24 terus meningkatkan kualitas pelayanan mereka.Kata kunci: Apotek, loyalitas pelanggan, kepuasan pelanggan, kualitas pelayanan
ANALYSIS OF FACTORS INFLUENCING INTENTION IN USING ACCOUNTING INFORMATION SYSTEMS FOR REVENUE AND ZAKAT MANAGEMENT BY MICRO, SMALL AND MEDIUM ENTERPRISES IN E-COMMERCE Zaid, Zaid; Susilawati, Endang; Mukti, Zisca Marcellina; Pratondo, Katon; Al Bahy, Mahbub Pasca
Jurnal Ilmu Akuntansi dan Bisnis Syariah (AKSY) Vol 6, No 2 (2024): Jurnal Ilmu Akuntansi dan Bisnis Syariah
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/aksy.v6i2.34818

Abstract

Accounting information systems (AISs) have become indispensable enterprise management tools, serving as a vital resource for promoting administrative and financial processes, facilitating decision-making, and improving overall performance. Apart from business, AISs can also be developed as zakat for sharia. In this regard, AIS plays a role in calculating zakat, making zakat payment decisions, and assisting managers in zakat allocation. This function is very beneficial for business actors, especially MSME actors. The existence of AISs can make it easier for MSMEs to manage their revenue and zakat. So, MSMEs need to be able to adopt AISs. Unfortunately, research regarding the acceptability of AIS adoption for MSMEs has not yet been conducted. Therefore, this research examines the factors of acceptance of AISs by e-commerce actors from MSMEs. By using the elements in the Technology Acceptance Model (TAM), such as Perceived ease of use (PEU) and perceived usefulness (PU) through quantitative methods and Partial Least Square Structural Equation Model (PLS-SEM) analysis, the results of data analysis in this study show that the influence of PEU and PU on IUAISs is positive and significant. This shows that IUAISs are influenced by two main variables from TAM (PEU and PU). Based on the results, this study implies that MSMEs that successfully adopt Accounting Information Systems (AISs) for revenue and zakat management can improve their administrative and financial efficiency, emphasizing the importance of understanding the factors influencing AIS acceptance among MSMEs.
Co-Authors Al Bahy, Mahbub Pasca Asmara, Abdullah Qiqi Chanif Nurcholis Dawaki, Farouk Aisha Dimas, Fathir Arya Endang Mulyatiningsih Endang Susilawati Erawan, M. Aufar Saputra Pratama Fauzi, Muhammad Oky Gustiyani, Rininta Indrianto, Anggraeni Pratama Kirana, Andita Hilmi Mukti, Zisca Marcellina Ololade, Sabit Kazeem Pardamean Daulay Pratondo, Katon Sasvito, Nixigo Somantri, Ace Tria Meisya Aziti Weni, Ricka Yusra