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All Journal Holistik Jurnal Kesehatan Jurnal Dunia Kesmas Manuju : Malahayati Nursing Journal JKM (Jurnal Kebidanan Malahayati) Jurnal Hukum Malahayati JOURNAL OF Qualitative Health Research & Case Studies Reports
Samino Samino
FKM Universitas Malahayati B. Lampung
Humanities Environmental Science Health Professions Nursing Public Health Social Sciences

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Analisis Pengelolaan Linen di Instalasi Laundry Nelya Retika; Samino Samino; Khoidar Amirus
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 1 No 1 (2021): Edisi Manajemen rumah saki
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v1i1.80

Abstract

Analysis of Linen Management in The Laundry Installation of The Pringsewu General Hospital  Background: Laundry installation is one of the non-medical supports that have an important role as the person in charge in providing linen services to hospital patients, especially inpatients. An increase of 0.5% of hospitalized patients were found to have new infections. 15 kg of dirty linen produced every day is still mixed with infectious and non-infectious linen, inadequate linen management human resources (HR), linen management officers do not use complete Personal Protective Equipment (PPE) when doing work, linen transportation does not use special trolley, clean linen does not meet the quantity and quality. Purpose: To analyze linen management in the Laundry Installation of Pringsewu Hospital. Methods: Qualitative research with descriptive analysis. Purposive sampling informant retrieval technique. There are 4 informants including 1 key informant and 3 main informants. Data collection techniques are observation, in-depth interviews, literature studies, and document review. Results: The education level of linen managers is from elementary to junior high school and has not received special training, the number of employees is 3 people, funds are insufficient so that the facilities are still incomplete, and the application of standard operating procedures (SOP) is not optimal. Conclusion: The management of linen in the laundry installation has not run optimally. This can be seen from human resources, completeness of facilities, funds, and application of SOP.  Keywords: Linen management; Patients; Laundry installation Pendahuluan: Instalasi laundry merupakan salah satu penunujang non medik yang memiliki peran penting sebagai penanggungjawab pada penyediaan layanan linen terhadap pasien rumah sakit, terutama pasien rawat inap. Ditemukan 0.5% kenaikan pasien rawat inap mendapat infeksi baru. Linen kotor yang dihasilkan per hari 15 kg masih tercampur linen infeksius dan non infeksius, sumber daya manusia (SDM) pengelola linen belum memadai, petugas pengelola linen tidak menggunakan alat pelindung diri (APD) lengkap saat melakukan pekerjaan, pengangkutan linen tidak menggunakan troli khusus, linen bersih  belum memenuhi kuantitas dan kualitas. Tujuan: Untuk menganalisis pengelolaan linen di Instalasi Laundry RSUD  Pringsewu. Metode: Penelitian kualitatif dengan analisis deskriptif. Teknik pengambilan informan purposive sampling. Terdapat 4 informan meliputi 1 informan kunci dan 3  informan utama. Teknik pengumpulan data observasi, wawancara mendalam, studi literatur, dan  telaah dokumen. Hasil: Tingkat pendidikan SDM pengelola linen yaitu SD sampai SMP dan tidak mendapat pelatihan khusus, jumlah tenaga sebanyak 3 orang, dana belum mencukupi sehingga sarana masih belum lengkap, dan pelaksanaan standar operasional prosedur (SOP) belum optimal. Simpulan: Pengelolaan linen di instalasi laundry berjalan belum optimal. Dapat dilihat dari SDM, kelengkapan sarana, dana, dan pelakasanaan SOP.    
Analisa Faktor Kepuasan Pasien Poli Rawat Jalan Rsia Prima Qonita Kabupaten Ogan Komering Ulu Provinsi Sumatera Selatan Govindha Putri; Dina Dwi Nuryani; Nova Muhani; Samino Samino; Fitri Ekasari
Malahayati Nursing Journal Vol 6, No 9 (2024): Volume 6 Nomor 9 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i9.13566

Abstract

ABSTRACT Nowadays healthcare industry has moved towards continuous quality improvement. Thus, health care managers must include patient-centered care activities as a major component. For this reason, patient satisfaction is a quality improvement tool for the overall performance of health facility organizations. Hospitals as health facilities must be able to realize good quality, but there is still patient dissatisfaction with hospital services, including the Prima Qonita Mother and Child Hospital (RSIA), Ogan Komering Ulu Regency, South Sumatra Province. Therefore, researchers want to focus on analyzing the hospital's outpatient satisfaction factors. Analyzing patient satisfaction factors at the RSIA Prima Qonita outpatient clinic, Ogan Komering Ulu Regency, South Sumatra Province. The method used is quantitative with a cross sectional design. The samples taken were 388 with accidental sampling techniques. The independent variables assessed were physical evidence (tangible), reliability (reliability), responsiveness (responsiveness), and assurance (assurance) and  empathy (empathy). Bivariate test using spearman correlation test and multivariate using linear regression test. Based on the results of the Spearman Correlation test, the physical evidence factor (r= 0.340), the empathy factor (r= 0.398), the reliability factor (r= 0.409), the responsiveness factor (r= 0.447), and the assurance factor (r= 0.434) were obtained. The results of the multiple linear regression test obtained a p value of 0.000 and a coefficient B value of 1.19 for the empathy variable. Each factor of physical evidence, empathy, reliability, responsiveness and assurance statistically influences patient satisfaction with health services in outpatient clinics. The most dominant factor is the empathy factor. Keywords: Hospital, Quality of Service, Patient Satisfaction, Tangible, Reliability, Responsiveness, Assurance, and Empathy  ABSTRAK Industri pelayanan kesehatan saat ini telah bergerak menuju peningkatan kualitas yang berkelanjutan. Manajer pelayanan kesehatan harus memasukan kegiatan perawatan yang berpusat pada pasien sebagai komponen utamanya. Kepuasaan pasien menjadi alat peningkatan kualitas untuk kinerja organisasi sarana kesehatan secara keseluruhan. Rumah sakit sebagai sarana kesehatan harus mampu mewujudkan kualitas yang baik, namun masih ditemukan ketidakpuasan pasien terhadap pelayanan rumah sakit termasuk Rumah Sakit Ibu dan Anak Prima Qonita Kabupaten Ogan Komering Ulu Provinsi Sumatera Selatan. Menganalisis faktor kepuasan pasien poli rawat jalan RSIA Prima Qonita Kabupaten Ogan Komering Ulu Provinsi Sumatera Selatan. Metode yang digunakan berupa kuantitatif dengan rancangan cross sectional. Sample yang diambil sebanyak 388 dengan teknik accidental sampling. Variabel yang dinilai yaitu bukti fisik (tangible), kehandalan (reliability), daya tanggap (responsiveness), dan jaminan (assurance) dan empati (empathy). Uji bivariat menggunakan uji korelasi spearman dan multivariat menggunakan uji regresi linear. Berdasarkan hasil uji Korelasi Spearman didapatkan faktor bukti fisik (r= 0,340), faktor empati (r= 0,398), faktor kehandalan (r= 0,409), faktor daya tanggap (r= 0,447), dan faktor jaminan (r= 0,434). Hasil uji regresi linier berganda diperoleh hasil nilai p value sebesar 0,000 dan diperoleh nilai koefisien B sebesar 1,19 pada variabel empati. Masing-masing faktor bukti fisik, empati, kehandalan, daya tanggap dan jaminan secara statistik berpengaruh terhadap kepuasan pasien pelayanan kesehatan di poli rawat jalan. Faktor yang paling dominan adalah faktor empati. Kata Kunci: Kualitas Pelayanan, Kepuasan Pasien, Tangible, Reliability, Responsiveness, Assurance, Dan Empathy
Co-Authors Ade Irmayanti Adib Priyogo Agin Gunando Annisa Roezwir Ariyanti Wardiyah Aryanti Wardiah Beny Arnita Christin Angelina Febriani Dwi Astuti Widia Ningrum Dwi Nuryani, Dina Easter Yanti, Dhiny Eka Lusi Suryani Eva Finarika Fika Mayantiara Fitri Eka Sari Govindha Putri Imilia Safitri Khoidar Amirus Kiki Karlina Kurniasari, Devi Lolita Sary Mariza, Ana Muhammad Muhammad Nelya Retika Nova Muhani Nurhalina Sari Orita Sari Ricky Dwi Satria Risnawati Risnawati Silvia Dewi Ratna Sari Sintya Pramita Sulistri Atmasari Susi Eldayana Tranko Negara Yelfi Yanti Yulyani, Vera Yuni Eka Lestari Zaima Zaima