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All Journal JURNAL LENTERA BISNIS Jurnal Pengabdian Masyarakat STIE Surakarta (DIMASETA)
Istna Fibriyadi
POLITEKNIK LP3I JAKARTA
Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN WORD OF MOUTH”(STUDI KASUS PROGRAM LANJUTAN DI SBU LP3I GROUP)” PERIODE 2013-2014 Istna Fibriyadi
JURNAL LENTERA BISNIS Vol 5, No 1 (2016): JURNAL LENTERA BISNIS
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v5i1.66

Abstract

The Influence of the quality of service for satisfaction and word of mouth on the further education LP3I Campus Kramat Jakarta. Research is aimed to determine the influence of the quality of service for satisfaction student an continued program LP3I, know the influence of the quality of service for word of mouth students an continued program LP3I, and he knows influence of satisfaction with word of mouth students an continued program LP3I. Data processing the result of this research in a software partial least square (pls) does not need sample in a specified number of, but the amount available recommended was a minimum 35 to 100 respondents (yamit and kurniawan, 2009:213). Each respondent given 59 statement with use likert scale. Based on the results of data processing shows that the quality of service have leverage significant and give a positive response to satisfaction on program LP3I secondary schools. The quality of service have leverage significant and give a positive response to the word of mouth on schooling LP3I an continued program. And satisfaction have leverage significant and give a positive response to the word of mouth on schooling LP3I an continued program.Keywords:the quality of services , satisfaction , word of mouth 
Optimaliasi Teknologi Informasi Dengan Memanfaatkan Microsoft Word Setiawan; Widyatama Fajar; Istna Fibriyadi; Hadi Purnama
Jurnal Pengabdian Masyarakat STIE Surakarta Vol 1 No 2 (2022): Desember 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56456/dimaseta.v1i2.22

Abstract

Seiring dengan Perkembangan era saat ini, Peran teknologi informasi pada dunia pendidikan sangatlah penting. Tuntuan beradaptasi terhadap teknologi di lingkungan Pondok Pesantren Yaa Bunayya yang terletak di Purwakarta dan Kebutuhan peningkatan pengetahuan pengetahuan tentang administratif adalah hal mutlak dalam Pondok Pesantren agar tercipta manajemen tertata rapi, dimana pada setiap laporan memberikan laporan yang bersifat keputusan, maupun bersifat berupa laporan kepada pihak yang menaungi dan berbagai keperluan yang berhubungan dengan informasi tentang Permasalahan yang dihadapi para Guru Pondok Pesantren Yaa Bunayya saat ini Masih Kurang atau belum maksimal dalam penggunaan Aplikasi Microsoft Word. Dengan Kondisi Tersebut Maka Tim Pengabdian Masyarakat memberikan materi pelatihan tentang Optimalisasi Teknologi Informasi Dengan Memanfaatkan Microsoft Word Dengan adanya pelatihan ini bertujuan agar ada peningkatan pengetahuan tentang microsoft word bagi para Guru Pesantren Pondok Pesantren dalam menggunakan perangkat pengolah data (microsoft word) secara optimal yang dapat disesuaikan dengan kebutuhan pondok pesantren yaa bunayya. Keywords: Optimalisasi, Teknologi Informasi, Microsoft Office Word.
Co-Authors Hadi Purnama Setiawan Widyatama Fajar