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Use of Ticketing System in Freelancing Platform to Maintaining Client Trust in Product Development Process Sitanggang, Andri Sahata; Hasti, Novrini; Syafariani, R Fenny; Melian, Lusi; Santoso, Bondan Rachmat; Shidiq, Muhammad Daffa
JURNAL TEKNIK INFORMATIKA Vol. 17 No. 1: JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jti.v17i1.32228

Abstract

Micro, small, and medium enterprises (MSMEs) are considered to be one of the important components in the economic development of a country, especially Indonesia. However, it has been found that MSMEs are lagging in digitalization, the adoption of information technology, and digital marketing. An information system where MSMEs can have easy access to IT and digital marketing professionals can be a solution to boost and encourage digitalization among local MSMEs. Developing such an information system requires the project to be able to quickly adapt and change based on the user’s needs and current trends. This study proposes an incremental solution to building an accessible information system catered for MSMEs by incorporating the ADDIE model into the development cycle. To understand the feasibility of the system, several group meetings are arranged to demonstrate and try out the system’s capability to the target users. The results indicate that the system is generally able to fit the needs of MSMEs and is quite effective at connecting the MSESs to IT and Digital marketing resources and experts.
Peningkatan Manajemen Bank Sampah dan Partisipasi Masyarakat melalui Penggunaan Aplikasi Bank Sampah Online pada Bank Sampah Bumi Inspirasi Kota Bandung: Improving Waste Bank Management and Citizen Pariticipation through the Use of the Online Waste Bank Application at Bank Sampah Bumi Inspirasi Bandung City Melian, Lusi; Fachrizal, Muhammad Rajab; Susilawati, Erna
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 11 No. Suppl-1 (2026): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v11iSuppl-1.10877

Abstract

The main problems faced by community-based waste banks are the lack of a digitized transaction recording system and low community participation in waste management activities. This Community Service Activity (PKM) aims to implement an online waste bank application to improve the quality of waste bank management and encourage active community participation. The methods used in this activity include socializing about the circular economy and its application concepts, training in using the application, and assisting waste bank managers and customers in using it. The results of the activity show that the online waste bank application can simplify transaction recording, improve the transparency of financial reports, and strengthen management accountability. In addition, community participation has increased, as evidenced by the rise in the number of active customers and more frequent transactions. Thus, the implementation of the online waste bank application has proven effective in supporting orderly, transparent, and sustainable management while strengthening the application of circular economy principles at the community level.