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All Journal TEKNIK INFORMATIKA Majalah Ilmiah UNIKOM Jurnal Manajemen Informatika Jurnal Teknologi dan Informasi Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat JE (Journal of Empowerment)
Lusi Melian
Universitas Komputer Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Education Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Use of Ticketing System in Freelancing Platform to Maintaining Client Trust in Product Development Process Sitanggang, Andri Sahata; Hasti, Novrini; Syafariani, R Fenny; Melian, Lusi; Santoso, Bondan Rachmat; Shidiq, Muhammad Daffa
JURNAL TEKNIK INFORMATIKA Vol. 17 No. 1: JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jti.v17i1.32228

Abstract

Micro, small, and medium enterprises (MSMEs) are considered to be one of the important components in the economic development of a country, especially Indonesia. However, it has been found that MSMEs are lagging in digitalization, the adoption of information technology, and digital marketing. An information system where MSMEs can have easy access to IT and digital marketing professionals can be a solution to boost and encourage digitalization among local MSMEs. Developing such an information system requires the project to be able to quickly adapt and change based on the user’s needs and current trends. This study proposes an incremental solution to building an accessible information system catered for MSMEs by incorporating the ADDIE model into the development cycle. To understand the feasibility of the system, several group meetings are arranged to demonstrate and try out the system’s capability to the target users. The results indicate that the system is generally able to fit the needs of MSMEs and is quite effective at connecting the MSESs to IT and Digital marketing resources and experts.
Co-Authors Agus Nursikuwagus Ananda Rosetika Andri Sahata Sitanggang Annisa Paramitha Fadillah Bayu Meildy Pertama CHANDRA HIDAYAT Dani Hamdani Dhaniawaty, Rani Puspita Febilita Wulan Sari Hendi Hermawan Hilman Agus Novrini Hasti R Fenny Syafariani Rauf Fauzan Santoso, Bondan Rachmat Shidiq, Muhammad Daffa Sintya Sukarta Sussy Susanti Tatik Rohmawati Wartika .