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All Journal Prosiding KOMMIT Jurnal Informatika dan Teknik Elektro Terapan Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) Arcitech: Journal of Computer Science and Artificial Intelligence Jurnal Tera Jurnal Komputer dan Teknologi (JUKOMTEK)
Muhammad Patria
Jurusan Teknik Informatika, FTI, Universitas Gunadarma
Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Library & Information Science Mechanical Engineering

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OPTIMALISASI USER INTERFACE DAN USER EXPERIENCE PADA APLIKASI MANAJEMEN KEUANGAN SEKOLAH BERBASIS USER-CENTERED DESIGN Patria, Muhammad; Juliansyah, Arman
Jurnal Informatika dan Teknik Elektro Terapan Vol. 13 No. 1 (2025)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v13i1.6042

Abstract

Penelitian ini bertujuan untuk mengoptimalkan antarmuka pengguna (UI) dan pengalaman pengguna (UX) pada aplikasi manajemen keuangan sekolah berbasis User-Centered Design (UCD), yang diberi nama SIMASTER. Latar belakang penelitian ini adalah kebutuhan sekolah untuk meningkatkan efisiensi dan transparansi dalam pengelolaan keuangan yang selama ini masih dilakukan secara manual, yang berisiko menimbulkan kesalahan pencatatan dan keterlambatan pemrosesan. Metode penelitian menggunakan empat tahapan UCD: memahami konteks penggunaan melalui wawancara mendalam, menentukan kebutuhan pengguna, merancang solusi desain, dan mengevaluasi hasil prototipe menggunakan System Usability Scale (SUS). Prototipe aplikasi SIMASTER mencakup fitur utama, seperti sistem pembayaran berbasis payment gateway, unggah bukti pembayaran manual, pengingat pembayaran, serta informasi pembayaran yang transparan. Hasil pengujian dengan SUS menunjukkan skor 71,25, yang berada dalam kategori cukup tinggi. Skor ini mengindikasikan bahwa aplikasi memiliki tingkat kegunaan yang baik, meskipun masih terdapat ruang untuk penyempurnaan. Penelitian ini memberikan kontribusi signifikan dalam meningkatkan efisiensi dan pengalaman pengguna di lingkungan pendidikan, dengan potensi pengembangan lebih lanjut untuk mendukung manajemen sekolah secara komprehensif.
Pengembangan dan Evaluasi Usability Aplikasi Penjualan Rumah Berbasis Web terintegrasi Payment Gateway untuk Digitalisasi KPR In-House menggunakan Model Waterfall Patria, Muhammad; Wardhana, Mahardhika Dava
Arcitech: Journal of Computer Science and Artificial Intelligence Vol. 5 No. 2 (2025): December 2025
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/arcitech.v5i2.15155

Abstract

This study develops a web-based home sales application to support In-House Mortgage (KPR In-House) financing at PT Nirwana Propertindo Sejahtera. The previous manual process led to administrative delays, limited transaction traceability, and a high risk of data loss. However, studies addressing an end-to-end digital KPR In-House system that integrates online applications, payment gateway–based installment payments, and standardized usability evaluation remain limited. The system was developed using the Waterfall model within the System Development Life Cycle (SDLC) and includes housing catalogs, installment simulation, online KPR applications, and integrated installment payments. Evaluation was conducted using Black Box Testing and the System Usability Scale (SUS). The results show that all system functions operate as expected and achieved a SUS score of 88.25, indicating high usability. The implementation improves transaction traceability, reduces the risk of document loss, and supports payment transparency. This study contributes an end-to-end digital KPR In-House process model, payment gateway integration, and empirical usability evidence.
Implementasi Customer Relationship Management Digital pada Sektor Jasa Kebersihan Menggunakan Metode Waterfall Fadilah, Denny; Patria, Muhammad
Arcitech: Journal of Computer Science and Artificial Intelligence Vol. 5 No. 2 (2025): December 2025
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/arcitech.v5i2.15156

Abstract

The customer complaint management system in cleaning service companies still relies heavily on manual processes, while previous studies have focused more on the implementation of general CRM without focusing on structured ticketing mechanisms and system usability evaluation. This study aims to design and implement a web-based Customer Relationship Management system in the cleaning services sector using the Waterfall method, with an emphasis on single ticket ownership, clear resolution flows, and usability evaluation. The research uses a mixed method approach through observation, interviews, and documentation studies, as well as system testing using User Acceptance Test and System Usability Scale. The SUS test involved 15 respondents and produced an average score of 75.83, which is in the good category, indicating an adequate level of system usability. The UAT results show that all the main functions of the system run according to user operational needs. This research provides practical contributions in the form of a measurable CRM ticketing implementation model for cleaning service companies and academic contributions through empirical evidence of Waterfall-based CRM usability in the context of cleaning services.
Co-Authors andini andriati, dea Andriati, Dea Andini Arum Kusuma Wardani Bawafi, Imam Fadilah, Denny Hilimudin, Ilim Juliansyah, Arman Mahendra Sunt Servanda Muhamad Idris, Muhamad Rahayu, Adellya Sabrina, Fakhria Nur Sihombing, Feny Hertati Susanto, Dwi Andrian Tria, Chantika Ratu Wandi Syahindra Wardhana, Mahardhika Dava