Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : JCRIM (Journal of Current Research In Multidisciplinary)

Analysis of the Influence Factors of ULP Service Quality on PPK Satisfaction in the Electronic Selection Process of Government Goods or Services Providers in Bandung City Iqlima, Ulfa; Rachmat, Agus; Kadir, Yushar
Journal of Current Research In Multidisciplinary Vol. 2 No. 4 (2024): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Electronic Procurement Services (LPSE) aim to support transparent, efficient, and accountable government procurement of goods and services. This study assesses the satisfaction of Commitment Making Officers (PPK) with the services of the Bandung City Procurement Service Unit (ULP) using a descriptive analytical method. We collected data using a questionnaire that measured variables such as reliability, responsiveness, assurance, empathy, and tangibles. The results of the study showed that the PPK satisfaction index was in the satisfied category, with several aspects, such as speed of service and competence of ULP workers, being the dominant indicators. However, the study identified several weaknesses, such as inadequate two-way communication and insufficient physical facilities. This study provides recommendations for improving ULP services by strengthening communication, providing more adequate facilities, and offering ongoing workforce training. This study aims to improve the quality of electronic procurement of goods and services in Bandung City, thereby fostering better governance.
Analysis of Delay Factors in Drinking Water Supply System Development Projects on Small Islands (Case study of the Drinking Water Supply System Project on Maratua Island) Febiana, Indra; Rachmat, Agus; Kadir, Yushar
Journal of Current Research In Multidisciplinary Vol. 3 No. 2 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

To fulfill cost, quality, and schedule restrictions, construction projects must carefully plan, execute, and oversee project management. Construction delays frequently raise expenses and lower quality. An operational Water Supply System (SPAM) is essential in distant places like tiny islands. The Seawater Reverse Osmosis (RO) SPAM Project on Maratua Island deviated 6% from the contract timeline. This study analyzes and ranks delay factors in SPAM project development on Small Islands. This study collected primary data from 90 respondents (30 Consultants, 30 Executors/Contractors, and 30 Owners/Ministry of PUPERA) using non-experimental surveys. Validity and reliability testing, the Index of Importance for ranking, and Factor Analysis (PCA) to minimize and cluster the 23 original variables were performed. PCA divided the variables into three main categories that explained 61.808% of variation. Transportation, Geographical Location, Material, and Equipment were the biggest factor, accounting for 51.801% of variation. This component includes logistical challenges like distant site transportation and import delays. Second was Manpower, Scope Changes & Work Documents (5.404%), then Planning and Coordination (4.603%). Poor contractor job performance was the biggest delay issue. To reduce delays in small island SPAM projects, logistics planning and integrated multi-party project management must be urgently evaluated.