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Wiga Maulana Baihaqi
Universitas Amikom Purwokerto
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Journal : JUITA : Jurnal Informatika

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Sentiment Analysis of Student Comment on the College Performance Evaluation Questionnaire Using Naïve Bayes and IndoBERT Wiga Maulana Baihaqi; Arif Munandar
JUITA: Jurnal Informatika JUITA Vol. 11 No. 2, November 2023
Publisher : Department of Informatics Engineering, Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/juita.v11i2.17336

Abstract

The development of the Internet has played a significant role in various aspects of life and has generated vast amounts of data, including student comments about universities. The challenge in analyzing comment data is the large number of students providing feedback, which makes manual analysis impractical. The purpose of this study is to analyze the performance evaluation of universities by students in terms of positive and negative sentiments, with the aim of assessing the level of student satisfaction with all elements and areas of university operations. This research utilized the Naïve Bayes algorithm and the IndoBERT model to build a classification model based on questionnaire data, starting from the data collection process, data preprocessing, feature extraction, modeling, and evaluation. The results of the IndoBERT model demonstrated the best performance, with an accuracy of 85%. The IndoBERT model effectively recognizes sentiments in text, distinguishing between positive and negative comments regarding university performance.
Co-Authors Afnatasya Dwias Putri Anjar Wati Arif Munandar Atika Nurlaeli Aulia Shafira Tri Damayanti Azhar Fadholi Bagus Adhi Kusuma Berlilana Berlilana Christoper Prima Chyntia Raras Ajeng Widiawati Darso Darso Dila Putri Sabil Dwi Ayu Mutiara Fandy Setyo Utomo Fatma Sulistiyana Fina Ajril Izzati Ida Nur Laela Ika Romadoni Yunita Kuat Indartono Luthfi Akhaerunnisa Muh Nursaddam Muhammad Luqman Nabella Putri Widianto Nurhopipah, Ade Rinda Utami Rizky Adhytia Rujianto Eko Saputro Sarmini - Sarmini Sitaresmi Wahyu Handani Syifaul Banat Yuli Purwati