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All Journal PRoMEDIA Jurnal Penelitian Pers dan Komunikasi Pembangunan Journal of Local Government Issues Moderat Jurnal Administrative Reform Jurnal Paradigma TheJournalish: Social and Government MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Buletin Poltanesa Jurnal Perspektif Pembiayaan dan Pembangunan Daerah
Muhammad Noor
Faculty Of Social Science And Political Science, Mulawarman University, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Jurnal Paradigma

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IMPLEMENTASI PERATURAN BUPATI KUTAI KARTANEGARA NOMOR 7 TAHUN 2012 TENTANG PEDOMAN PENYELENGGARAAN PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KANTOR CAMAT LOA JANAN KABUPATEN KUTAI KARTANEGARA Eka Zumaida Aprilia; Muhammad Noor; Rita Kalalinggi
Jurnal Paradigma (JP) Vol 10, No 2 (2021): JURNAL PARADIGMA
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jp.v10i2.6165

Abstract

This article will discuss the implementation of policies related to PATEN services in the Loa Janan District. The research method uses descriptive qualitative. Sources of data come from observations, interviews, and literature studies. Data analysis used an interactive data analysis model. The results showed that the communication pattern carried out by Loa Janan District was quite good. The infrastructure facilities in Loa Janan District were quite good and adequate in implementing integrated administrative services. In terms of staff and abilities, it is still not ideal because there are officers who do not have the expertise appropriate to the field. Implementing officers have implemented transparency in the services provided to the community, but it has not been maximized because there are still people who feel discriminatory actions in delivering services. The existing procedures for the PATEN service in Loa Janan District are more concise and can bring benefits closer to the community.Keywords: implementasi, kebijakan, PATEN
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH (CUSTOMER EXPERIENCE) DI BANK BUMN KANTOR CABANG MIKRO AREA SAMARINDA Rosy Widyaningrum; Masjaya Masjaya; Muhammad Noor
Jurnal Paradigma (JP) Vol 9, No 2 (2020): JURNAL PARADIGMA
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jp.v9i2.5051

Abstract

This study aims to analyze and determine the effect of service quality on customer satisfaction at Bank Mandiri Branch Office Micro Unit Palaran. The sample in this study were 92 customers of Mandiri Branch Office Micro Palaran Unit who were randomly assigned using a purposive sampling technique and then analyzed the data obtained using quantitative data analysis. The results showed that there is a significant influence between service quality on customer satisfaction of service users of Bank Mandiri Mikro Unit Palaran. The influence of service quality variables on customer satisfaction at Bank Mandiri Mikro Unit Palaran is negative. This means that the higher and better the quality of service provided by Bank Mandiri Mikro Unit Palaran, the higher customer satisfaction, and customers are less satisfied with the quality of service provided by frontline staff or Bank officers.Keywords: Service Quality, Customer Satisfaction
Co-Authors Achmad Djumlani Adam Idris Amera Mahfin Amjad Hamad Abdullah Annisa Wahyuni Aransyah, Muhammad Fikry Chatur Ganesa Djumadi . Edo Pranata Prayitno Eka Zumaida Aprilia Erni Zuhriyati Erwin Dharmawan Erwin Resmawan Finnah Fourqoniah Fransiska WL Ghufron Ghufron Hairunnisa Hairunnisa Hariati, Hariati Harly Lionard Harna Rizki Wisesa Wisesa Masjaya . Masjaya Masjaya MUHAMMAD REZA FAHLEVY Niken Nurmiyati Noor Ikhsan Muttaqin Rande, Santi Rita Kalalinggi Rosianton Herlambang Rosy Widyaningrum Septian Fernandy Sri Wahyuni Tubagus Suhud