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All Journal Jurnal Psikologi Gadjah Mada Journal of Psychology Jurnal Psikologi Ulayat: Indonesian Journal of Indigenous Psychology Inquiry: Jurnal Ilmiah Psikologi Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Psikologi Ulayat: Indonesian Journal of Indigenous Psychology Dinasti International Journal of Education Management and Social Science ANIMA Indonesian Psychological Journal As-Syar'i : Jurnal Bimbingan & Konseling Keluarga Dimasejati: Jurnal Pengabdian Kepada Masyarakat Jurnal Psikologi Universitas Gadjah Mada Jurnal As-Syar’i: Jurnal Bimbingan & Konseling Keluarga EduInovasi: Journal of Basic Educational Studies Jurnal Penelitian Pendidikan Indonesia (JPPI)
Tia Rahmania
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Journal : EduInovasi: Journal of Basic Educational Studies

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Pengaruh Teori Motivasi Dua Faktor Herzberg Terhadap Kepuasan Kerja Karyawan Tetap Departemen Central Inbound PT Tiki JNE Jakarta Bagas Jaka Pradana; Zafiratul Hasanah; Tia Rahmania
EduInovasi:  Journal of Basic Educational Studies Vol. 5 No. 3 (2025): EduInovasi:  Journal of Basic Educational Studies
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/edu.v5i3.9288

Abstract

Job satisfaction is a crucial element in maintaining employee productivity and loyalty, particularly in a dynamic logistics sector like PT Tiki JNE. Motivation and hygiene factors from Herzberg's Two-Factor Theory are believed to significantly influence job satisfaction. This study aims to analyze the influence of these two factors on job satisfaction of permanent employees in the Central Inbound Department of PT Tiki JNE Jakarta, while also addressing the gap in the literature regarding the application of this theory in the context of the Indonesian logistics industry. This research method uses a quantitative descriptive-correlational approach. It was conducted in the Central Inbound Division of PT Tiki JNE, Garuda Kemayoran branch, Central Jakarta. A total sample of 40 permanent employees (saturated sample) was selected. Data were collected through a closed-ended questionnaire based on Herzberg's Two-Factor Theory. Data analysis was conducted using SPSS with validity, reliability, normality, multicollinearity, heteroscedasticity, and multiple linear regression testing techniques to determine the effect of motivational and hygiene factors on job satisfaction, both partially and simultaneously. The results of the study showed that motivational and hygiene factors, as outlined in Herzberg's Two-Factor Theory, simultaneously had a positive and significant effect on job satisfaction for permanent employees in the Central Inbound Department of PT Tiki JNE Jakarta. Motivational factors such as achievement, recognition, responsibility, and self-development contribute to increasing job satisfaction, while hygiene factors such as company policies, supervision, and working conditions help prevent dissatisfaction. A strategic combination of increasing motivation and fulfilling hygiene factors is considered essential for creating a productive and sustainable work environment. These findings confirm the relevance of Herzberg's theory in the logistics context and the importance of a holistic approach to human resource management.
Co-Authors Aan Rukmana Agung B. Dopo Ahmad R. Mubarok Akbar, Rizky Bagas Jaka Pradana Devi Wulandari Devi Wulandari Dopo, Agung B. Emil Radhiansyah Erdizal Fajri Fajri, Erdizal Fauzi, Hafil Fira Sekarani Hafil Fauzi Handrix Chris Haryanto, Handrix Chris Husain Heriyanto Ibnu Rusyd Miantari, Ni Made Ida Mubarok, Ahmad R. Muhammad Daffa Satria Nathania, Adisty Nuralifah Zakiyyah Rizky Akbar Satria, Muhammad Daffa Septi Fitri Meilana4 Talitha Syahla Janiar Arifin Taufik Hidayatulloh Wahyuningdiah Trisari Harsanti Putri Zafiratul Hasanah