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Kepuasan Pelanggan terhadap Pelayanan Pendidikan Berbasis Sistem Manajemen Mutu ISO 9001:2008 di Madrasah Ibtidaiyah se-Yogyakarta Inggit Dyaning Wijayanti
Jurnal Pendidikan Madrasah Vol 5 No 2 (2020): Jurnal Pendidikan Madrasah
Publisher : Pusat Pengembangan Madrasah (PPM), dan Fakultas Ilmu Tarbiyah dan Keguruan UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpm.2020.52-18

Abstract

This research aims to measure customer satisfaction towards ISO 9001:2008 quality management service. This study uses quantitative descriptive methods. The data sources used are student questionnaires and parents of MIN Jejeran and MIN Tempel students. The research model used is SERVQUAL using 5 dimensions namely (tangible, reliability, responsiveness, assurance, empathy). The results of the study at MIN Jejeran showed an average performance level of 3.90 (satisfied) and expectations of 4.60 (important) and an average gap value of -0.70 (satisfied category, due to gap of < -1) with a conformity rate of 84.71%. MIN Jejeran customer satisfaction level belongs to the satisfactory category. While the results of the study at MIN Tempel showed an average performance level of 3.65 (satisfied) and expectations of 4.64 (important), and an average gap value of -0.99 (satisfied category, due to gap of < -1) with a conformity rate of 78.55%. The level of customer satisfaction towards MIN Tempel service is satisfactory.
Student Motivation in Online Learning for Advanced Civics Courses Dita Afianti; Banu Setyo Adi; Inggit Dyaning Wijayanti
AL-ISHLAH: Jurnal Pendidikan Vol 14, No 4 (2022): AL-ISHLAH: Jurnal Pendidikan
Publisher : STAI Hubbulwathan Duri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35445/alishlah.v14i4.2362

Abstract

Implementing a distance learning system has resulted in all teaching and learning activities innovated with online learning that can be accessed via distance. In this case, students certainly experience different difficulties and challenges. The encouragement and motivation from students to keep the spirit of following the lesson will determine the success of learning. This study aims to determine students' motivation to learn in online learning for advanced Civics courses at the PGMI study program at UIN Sunan Kalijaga Yogyakarta. This type of research is descriptive qualitative research, and the subject is students in the Advanced Civics course, totalling 33 students. Data collection techniques in this study were interviews and questionnaires. The data analysis technique uses an interactive model of Miles's theory; Huberman and Saldana analyze data in three stages: data condensation, presenting data (data display), and drawing conclusions or verification (conclusion drawing and verification). The results showed that the Advanced Civics Study Program students at the PGMI UIN Sunan Kalijaga Yogyakarta had high motivation, obtaining 72.66%. This means that even though students have undergone online lectures with a distance learning system for 4 semesters, it does not affect students' motivation to continue learning, even though there are several obstacles during the process. The results showed that the Advanced Civics Study Program students at the PGMI UIN Sunan Kalijaga Yogyakarta had high motivation, obtaining 72.66%. This means that even though students have undergone online lectures with a distance learning system for 4 semesters, it does not affect students' motivation to continue learning, even though there are several obstacles during the process. The results showed that the Advanced Civics Study Program students at the PGMI UIN Sunan Kalijaga Yogyakarta had high motivation, obtaining 72.66%. This means that even though students have undergone online lectures with a distance learning system for 4 semesters, it does not affect students' motivation to continue learning, even though there are several obstacles during the process.
PENDAMPINGAN GURU DALAM UPAYA MENINGKATKAN MUTU PEMBELAJARAN DI MIS AL-ISLAM TEMPEL Alfian Eko Widodo Adi Prasetyo; Andhika Yahya Putra; Anita Ekantini; Inggit Dyaning Wijayanti; Shinta Melia Khorini&#039;mah
Abdimas Galuh Vol 5, No 1 (2023): Maret 2023
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ag.v5i1.10139

Abstract

Tujuan dari pengabdian ini adalah untuk memberikan peningkatan mutu pembelajaran guru di era 4.0. Hal ini selaras dengan tujuan pemerintah untuk terus meningkatkan kinerja guru melalui berbagai upaya, baik melalui program pendampingan atau penerapan kurikulum nasional. Proses kerja guru berkualitas dapat memengaruhi proses belajar siswa, tingkat kelulusan, dan capaian pendidikan. Pengabdian ini menggunakan pendekatan yang menerapkan open minded. Untuk mempersiapakan itu semua, pendidik di MI AL Islam Tempel tidak cukup jika hanya fokus pada kebutuhan material semata. Guru harus fokus terhadap peningkatan kompetensi dan softskill individu dalam mengikuti perkembangan pendidikan 4.0. Pengabdian ini memberikan deskripsi tentang bagaiaman pendampingan terhadap mutu pembelajaran dan guru sangatlah penting. Pendampingan ini memberikan solusi bagi guru MIS AL-Islam Tempel untuk dapat memahami beberapa komponen dalam peningkatan mutu pembelajaran, diantaranya (1) Guru memiliki komitmen kepada peserta didik dan meningkatkan proses belajar kreatif peserta  didik. (2) Menguasai secara intens terhadap materi mata pelajaran serta metode pengajaran kepada peserta didik. (3) Bertanggung jawab mengontrol hasil belajar peserta didik melalui kegiatan evaluasi, (4) Mampu berfikir sistematis tentang apa yang dilakukan, (5) Belajar dari pengalaman tentang job, carrier, dan calling sebagai guru.