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All Journal Jurnal Ketahanan Nasional Jurnal Mirai Management J-MAS (Jurnal Manajemen dan Sains) JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) YUME : Journal of Management Jambura Science of Management JURNAL MANAJEMEN PENDIDIKAN Oikos - Nomos : Jurnal Kajian Ekonomi dan Bisnis JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Journal of Innovation Research and Knowledge SENTRI: Jurnal Riset Ilmiah Journal of International Conference Proceedings Innovative: Journal Of Social Science Research Mopolayio : Jurnal Pengabdian Ekonomi Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management Jurnal Penelitian dan Pengkajian Ilmiah International Journal of Economics and Business (IJEB) As-Syirkah: Islamic Economic & Financial Journal
Endi Rahman
Jurusan Manajemen Fakultas Ekonomi Universitas Gorontalo
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : Journal of International Conference Proceedings

 1 
The Impact of Quality Aspects of Hospital Services Towards Hospitalized Patients’ Interest In Treatment at Regional Public Hospital Prof. Dr. Aloei Saboe, Gorontalo City Endi Rahman
Journal of International Conference Proceedings (JICP) Vol 1, No 2 (2018): Proceedings of the 2nd International Conference of Project Management (ICPM) Gor
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (49.735 KB) | DOI: 10.32535/jicp.v1i2.240

Abstract

Satisfaction is crucial in hospital service, especially for patients. There are numerous approaches by a hospital to provide satisfactory services; this also includes marketing activities in improving the service quality. One of the approaches is to advance some factors, i.e. Reliability, Responsiveness, Assurance, Empathy dan Tangible. These factors associate with the patients’ satisfactory in asking for hospital treatment in Regional Public Hospital Prof. Dr. Aloei Saboe, Gorontalo City. The result of hypothesis testing signifies that those factors contribute to the hospitalized patients’ interest in the research site significantly. Keywords: Service Quality, Service, Satisfaction
THE IMPACT OF QUALITY OF PREPAID ELECTRICITY SERVICE AND EMPLOYEE’S PERFORMANCE ON CUSTOMER’S SATISFACTION IN PT. PLN (PERSERO) GORONTALO, AREA OF TELAGA Endi Rahman
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.424

Abstract

The purpose of this study is to see whether PT PLN (Persero) Gorontalo Area of Telaga is concerned with the quality of prepaid electricity service and employee performance simultaneously in providing satisfaction to its customers. The Synergy between the products (prepaid electricity services) and employee’s performance can provides best service to customers. The method used in this research is an associative research causal, namely research that reveals problems and examines the relationship or influence of two or more. While causal research is research whose relationship has an influence between two or more variables. The Analysis of research data was using validity and reliability tests and multiple regression tests, multiple correlation tests, hypothesis tests and multiple determination tests. By the results of the analysis through questionnaires processed using the SPSS application, it can be concluded that the quality of prepaid electricity services and employee’s performance has an influences on customer satisfaction. The conclusions that drawn by the research has been done with the quality of prepaid electricity service and employee’s performance have a significant influences on customer satisfaction in PT. PLN (Persero) Gorontalo, Area of Telaga.
Co-Authors Abd. Rahman Pakaya Abd. Rahman Pakaya Agustina E Latif Ahmad Nawawi Alit Tegar Maulana Ananda Dwi C. Arifin Andi Yusniar Mendo Asnawi, Melan Angriani Asriana Asriana, Asriana Dama, Nazlia Dinda Ayu Darma Hais Dama Hamid, Jihan Al Hapsawati Taan I Komang Budiarta Ibrahim, M. Reza Idris Yanto Niode Irfan Bandu Irmawati Irmawati Irwan Yantu Isa, Ramlan Amir Juldin Gobel Kiayi, Dewi Fajri Januar Lasimpala, Putri Patricia Lisda L. Asi Maulana, Alit Tegar Moh. Febriyawan Pakaya Mohamad Agus Salim Monoarfa Mohamad Rinaldi Djakaria Mohammad Andika Tobuhu Muchtar Ahmad Nurnaningsih Domili Nuur Hazar Zulfiani Marlisa Pata, Rizky Raflin Hinelo Rahmantyo Pambi Rahmayanti R Buyongi Rezkiawan Tantawi Rhomadona, Intan Rizan Machmud Sahril Sahril Sau, Muhamad Fajrin Sri Novita Mohamad Sugala, Wahyu Sultan Nur Alim Gumohung Tasya Kidam Tesa Dewi Gumilang Tiara Khanisa Almira Sahi Tohopi, Rustam Yanti Aneta Yulinda L. Ismail Yuniar Eka Resti Zainal Abidin Umar Zulfia K. Abdussamad Zulfikar Laisa