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Analisis Kualitas Pelayanan dengan Metode Student Satisfaction Inventory (SSI) di STIKes Persada Husada Indonesia Elwindra Elwindra
Jurnal Persada Husada Indonesia Vol 1 No 1 (2014): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

With the intense level of competition between universities, Persada Husada Indonesia College of Health Sciences (STIKes PHI) are one of the many educational institutions in need in improving the quality of our educational services. It is necessary to measure and analyze the quality of education services provided by STIKes PHI, therefore appropriate steps can be taken to improve the services quality. The method that was used in this study was the Student Satisfaction Inventory (SSI) method which contained 12 dimensions of quality educational services. Each dimension was measured with both level of importance and level of satisfaction and analyzed by the technique of Importance Performance Analysis. An amount of 196 students was chosen as respondent for this study, and choosed based on stratified random sampling method. This research noted that STIKes PHI must prioritize in improving their efforts and quality of care to the factors that were included in Dimension: Academic Services (AS), Concern For the Individual (CFI), and Instructional Effectiveness (IE). The main concerns that were affecting student satisfaction lies in: class schedulling, library staff services, library facilities, computer lab facilities and services, promoting information, classes facilities and comfort, and responses to student complaints. STIKes PHI were advised to create improvements in its service dimensions which was included in priority dimensions, and continues to perform research service quality regularly, therefore the students expectations can be satisfy with efficiency and effectiveness.

Survei Kepuasan Mahasiswa terhadap Pelaksanaan Pelatihan ESQ 165 pada Orientasi Studi dan Pengenalan Kampus (Ospek) STIKes PHI Elwindra Elwindra; Diana Barsasella
Jurnal Persada Husada Indonesia Vol 1 No 2 (2014): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

Student Orientation (Ospek) implementation always filled by a series of violations in the form of violence is not only contrary to human rights, but also deny the noble goals of education to shape the nation's youth and leaders who are intelligent, intellectual, emotional, and spiritual. On this basis STIKes PHI and several other colleges make a paradigm shift in the implementation ospek to Emotional Spiritual Quotient (ESQ) training through an emotional and spiritual intelligence training. ESQ training Implementation Ospek during new student this would require an evaluation to assess the sustainability of the program and provide inputs for the following year. With this goal needs to be done customer satisfaction survey, which will measure the level of student satisfaction on the implementation of the ESQ training. This study uses customer satisfaction surveying through direct measurement of reported satisfaction, to elicit a response and feedback directly from customers. Research conducted by measuring the total sampling variables into 4 variables ESQ 165 training, namely: material, trainer, public facilities, and impact. The results showed that all student participants were satisfied , and religious differences do not affect the satisfaction of the participants, so it is advisable to continue the training program. Research also suggests several variables and factors that need to be maintained and continually improved service/performance, ie the variable material and training facilities, especially useful material and support of team ESQ 165.

Faktor-Faktor yang Mempengaruhi Tingkat Kepuasan Pasien Rawat Inap di Rumah Sakit Umum Daerah Provinsi Sulawesi Tenggara Elwindra Elwindra; Alfatihah Reno Maulani
Jurnal Persada Husada Indonesia Vol 1 No 3 (2014): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

Patient satisfaction is the most important aspect of operational level in hospital services. From consumer’s point of view, patient satisfaction level is one of the major factors that have a big impact to hospital achievement to increase number of visiting patient. The objective of the study is to identify influential factors of patient satisfaction level at inpatient ward of South-East Sulawesi Province General Hospital in terms of characteristic of patient through the Service Quality – Servqual Method by measuring the gap between perceived and expected service on 5 patient satisfaction dimensions, which are: Tangibles, Reliability, Responsiveness, Assurance, and Empathy.The measurement of satisfaction level was conducted to 108 respondents through selfadministered questionnaire with cross sectional design. The primary data were analysed using Univariate, Bivariate and Multivariate Analysis, and appropriateness level between perceived and expected service at inpatient ward through Importance Performance Analysis.The result of this study showed that the characteristic of patient that having significant relationship and dominant influence with patient satisfaction level was the distance from patient residence to the hospital. Patient with extended distance from the hospital was more satisfied 6.070 times than nearby patient. The patient satisfaction level is 83.27%, with description of every dimension: Assurance (86.53%), Empathy (85.41%), Responsiveness (83.38%), Reliability (81.89%), and Tangibles (79.13%). Importance-Performance Analysis has found 5 factors as main priorities (quadrant A) which are the weakness factors at inpatient ward of South-East Sulawesi Province General Hospital. In general, the main priorities are Tangibles and Reliability dimension.

Hubungan antara Karakteristik Ekonomi dan Demografi terhadap Status Kebahagiaan Penduduk DKI Jakarta Tahun 2012 Alfatihah Reno Maulani; Elwindra Elwindra
Jurnal Persada Husada Indonesia Vol 1 No 3 (2014): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

The study of happiness has been widely applied as an indicatorofwelfare. In 2007, Bhutan became thefirst country to measure Gross National Happiness Index. Furthermore, there were some internationalorganizations that try to measure this index in several countries to learnabout the comparability, for example, The New Economics Foundation with The Happy Planet Index (HPI), The Organization for EconomicCooperation and Development (OECD) with Your Better Life Index (YBLI), and the Legatum Institute withProsperity Index (PI). Statistics Indonesia (BPS) conducted a national survey to measurelevel of Happiness in2013. Previously, preliminary survey was conducted in Jakarta in 2012. This study uses secondary data from the National Socioeconomic Survey (SUSENAS) Jakarta Year 2012 with atotal of 1,198 respondents. Chi squareanalysis was used to identify if there are difference in Economic and Demographic Characteristics (place oforigin, gender, age group, educational background, marital status, number of household members, and monthly average household expenditure) to the status of individual happiness (variable with 4 Likert scale, in the range 1 (Not Happy) to 4 (Very Happy). The results showed a tendency of higher happinessin the population of Kabupaten Kepualauan Seribu, female, in the age group of 17-24 years old, highly educated, married, a large number of household members, and have high average household expenditure per month.

Analisis Mutu Pelayanan Terhadap Tingkat Kepuasan Dan Minat Berkunjung Kembali Pasien Di Puskesmas Pasar Rebo Tahun 2015 Elwindra Elwindra; Petronela Ruslini
Jurnal Persada Husada Indonesia Vol 2 No 7 (2015): Journal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

Puskesmas Pasar Rebo vision is to promote the realization of quality health services leading to an independent healthy society. The issues highlighted by the public in the scope of public services quality indicated there is still found weaknesses and deviation that could be influential towards public’s satisfaction. This research is important to be carried out as a follow-up research a year earlier towards Community Satisfaction Index in Puskesmas Pasar Rebo to find out if the improved service quality rendered by the Puskesmas Pasar Rebo to the public inter-relates to satisfaction and patients’ interest for revisits. This is a quantitative research with a cross-sectional approach of 100 sample respondents. This research applied an analytical survey using Importance-Performance Analysis with Cartesian Diagram. The results showed that the service quality categorised as good with level of conformity (comparison between expectation and reality) at 80,1%. Elements which are considered best meets the expectations of respondents were the friendliness and attention of the doctor during treatment 92.4%, while the element which least met the expectations of patients was the sufficient and comfortable waiting area of 76.3%. This research found a significant association between education and patient satisfaction, while for age, gender, occupation, distance and visitation interests showed no significant relationship with patient satisfaction. Importance Performance Analysis result shows the dimensions of service quality of Responsiveness (Quick response) are in quadrant A, which means the health center should expediate and be more responsive to meet customer expectations.

Analisis Faktor Risiko Kejadian Stunting Pada Anak Balita Di Wilayah Puskesmas Kelurahan Cipinang Melayu Jakarta Timur Florensia Herianti; Elwindra Elwindra
Jurnal Persada Husada Indonesia Vol 4 No 14 (2017): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

The national stunting prevalence of 37.2% is included in the serious public health problem. Stunting risk factors include patterns of parenting, infectious diseases such as diarrhea and Upper Respiratory Tract Infection, birth weight, and Exclusive breastfeeding. This study aims to determine the risk factors of stunting incidence in children under five that is done in the Work Area Puskesmas Kelurahan Cipinang Melayu East Jakarta Year 2017. The design of this study is quantitative with Cross Sectional approach. The population in this study is children aged 12-59 months old who are in the Area Puskesmas Kelurahan Cipinang Melayu East Jakarta. Samples were taken with Purposive Sampling method of 60 infants, with 30 toddlers who were stunting as a case and 30 children were not stunting as control. Data were collected by filling the questionnaire, then statistical test with chi square. In this study most respondents at the age of 24-35 months (33.3%), Sex Male (55.0%), Birth weight <3 kg (55.0%), Breast Milk Not Exclusive (61,7% %). And the respondent had good child care pattern (70.0%), infant rarely affected by infectious diseases (55.0%), and had received and utilized health service well (50,0%). Results of Bivariate Analysis found that the variables associated with the incidence of stunting were Exclusive Breastmilk with P-value value 0.017 and OR value = 3.755. This suggests a significant relationship between the exclusive breastfeeding variable and the stunting event, that exclusive breastfeeding reduces the risk of stunting incidence in infants by 3.755 times compared with those not exclusively breastfed. The results of statistical test also found a significant relationship between Health Service variables with stuntig events, with P-Value value 0,039 and OR = 0,335, indicating that Good Health Service will reduce the risk of stunting incidence in children by 0,335 times compared to those who get Health Service not good.

Pengaruh Persepsi Mutu Pelayanan Kesehatan Terhadap Kepuasan dan Minat Berkunjung Kambali Pasien Rawat Jalan di Puskesmas Kecamatan Duren Sawit Marsono Marsono; Elwindra Elwindra
Jurnal Persada Husada Indonesia Vol 3 No 11 (2016): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

Quality of community health centre service is considered by the the health service that is able to create patient’s satisfaction targetted by the health centre. Based on the results of earlier survey conducted by the researcher at Puskesmas Duren Sawit, it was found that there is still pasient’s cummulation at waiting room of admission. This showed the poor given service quality. This study aimed to explain the perception influences of service quality dimensional that consists of physical proof, reliability, responsiveness, guarantee and certainity, and the empathy towards the satisfaction and interest of the outpatients to revisit Puskesmas Duren Sawit year 2016. The population in this study were 99 patients utilizing outpatient services on July 2016. Data was collected using questionares and analysed with Univariate, Bivariate and IPA (Importance Performing Analysis) tests with a tangible standard of 0,05. Study results showed no significant influence between respondents’ characteristic against level of satisfaction and interest for revisits. The variables that showed the presence of influence were Responsiveness, and Tangible with P-value of <0,05. In this study, level of satisfaction also held a significant relationship towards revisting interest with P-value of <0,05. Thus it is hoped that Duren Sawit district health centers maintain Dimensional Quality that as satisfactory increasing outpatient’s satisfaction and interest in returning to Duren Sawit district health centers for the year 2016. Tangible elements deemed to affect customer satisfaction, including a very important element, but management has not done in accordance with the wishes of the customer, so that was disappointing or not satisfied, that is considered as the main priority issues.

Hubungan Pengetahuan dan Sikap dengan Perilaku Merokok Penghuni Asrama Mahasiswa Islam Sunan Gunung Jati Jakarta Timur Sahruni Sahruni; Elwindra Elwindra
Jurnal Persada Husada Indonesia Vol 3 No 11 (2016): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

Smoking behavior seen from different angles is very harmful, both for the individual and others in the vicinity. At the time of smoking person smokes more than 4000 harmful chemicals. The dangerous substances are nicotine, tar, carbon monoxide (CO), and other toxic chemicals. Diseases that can be caused by smoking is not just a minor ailments such as cough and shortness of breath, but also death. The research aimed to determine the relationship of knowledge, attitude and behavior of the occupants smoke Islam Student Dormitory Sunan Gunung Jati, East Jakarta. This research is analytic survey using cross sectional design with a sample of 81 people. The results using the chi square test found no significant relationship between independent variables and the dependent variable, so that no significant relationship between the characteristics of respondents (age, national origin, universities, faculty / study program, the length of stay at the hostel) as well as knowledge and attitudes against smoking behavior. Suggested for further research to be carried out interviews with respondents covered at the time of the study, so the bias is known more uncertain variables that influence smoking behavior of respondents.

Gambaran Proses Pengolahan Sampah dan Dampaknya Terhadap Kesehatan Masyarakat di Wilayah TPA Bantar Gebang Bekasi Tahun 2016 Domitila Ayen; Ahmad Farid Umar; Elwindra Elwindra
Jurnal Persada Husada Indonesia Vol 3 No 11 (2016): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

Masalah kesehatan adalah suatu masalah yang sangat kompleks, yang saling berkaitan dengan masalah-masalah lain di luar kesehatan. Ruang lingkup kesehatan lingkungan antara lain mencakup pengolahan sampah. Pengelolaan sampah adalah kegiatan yang sistematis, menyeluruh , dan berkesinambungan yang meliputi pengurangan dan penanganan sampah. Keberadaan sampah dapat berdampak terhadap kesehatan masyarakat , lingkungan dan sosial ekonomi . Tujuan penelitian ini untuk mengetahui gambaran proses dan dampak pengolahan sampah dalam kaitan dengan kesehatan masyarakat di TPA Bantar Gebang , Bekasi . Pendekatan dalam penelitian ini dilakukan menggunakan design kualitatif. Informan penelitian ini adalah petugas TPA (2 orang), Ketua RT, Ketua RW, Warga sekitar TPA (2 orang) dan satu orang petugas kesehatan. Hasil penelitian menunjukan bahwa dalam proses pengolahan sampah tahap pengangkutan sudah sesuai dengan prosedur namun masih banyak terdapat kekurangan dalam pelaksanaannya. Pengolahan sampah berdampak kurang baik terhadap kesehatan masyarakat , kesehatan lingkungan dan sosial ekonomi karena dalam pengolahan sampah terjadi penumpukan dan tempat berkembangbiaknya berbagai organisme virus, dan bakteri penyebab timbulnya berbagai penyakit infeksi serta pencemaran udara yang mengganggu kehidupan masyarakat.

Efektivitas Penyuluhan Menggunakan Slide Show dan Video Clip Tentang Narkoba terhadap Pengetahuan dan Sikap Siswa Kelas 9 SMPN 1 Kabupaten Kaur Elwindra Elwindra; Agustina Agustina; Ahmad Farid Umar
Jurnal Persada Husada Indonesia Vol 4 No 13 (2017): Jurnal Persada Husada Indonesia
Publisher : STIKes Persada Husada Indonesia

Patients with narcotics addiction and illegal drugs in general are teenagers aged 15-24years old. Curiosity and the intensity sense of wanting to try in adolescents thus making them vulnerable to narcotics. For that, it is essential to do early prevention to prevent them from using narcotics. This study is a quasi-experiment aimed to determine the effectiveness of counseling on drug using Slide shows and Video clips media to improved the knowledge and attitude of grade 9 students of SMPN 1 Kaur Year 2017. The population in the study were students in grade 9 class of SMPN 1 Kaur, with samples of 36 students. This study began in January 2017 until April 2017. Data obtained through questionnaires given through pre and post tests which was then analyzed by Paired T Test at the level of 95%. From the analysis it was found that there is the influence of education on drug using slide shows and video clips media to increase knowledge (p = 0.001) and attitude (p = 0.003). School authorities were recommended to provide information to students about drugs in the learning process and for parents and the police to cooperate in the prevention and provision of information about students’ involvement in narcotics.

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