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All Journal Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Komunikasi Islam
Rachmah Ida
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Religion Arts Humanities Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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COMMUNICATION SKILLS TRAINING FOR HEALTH WORKERS TO IMPROVE SERVICES OF PUBLIC HEALTH CENTER AT SIDOARJO Saptyasari, Andria; Titik Puji Rahayu; Ratih Puspa; Santi Isnaeni; Suko Widodo; Dina Septiani; Rani Sukma Ayu Suteja; Mytha Eliva Veritasia; Intan Fitranisa; Yuyun W. I. Surya; Angga Prawadika Aji; Irfan Wahyudi; Rachmah Ida; Yayan Sakti Suryandaru; Liestianingsih D
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 9 No. 1 (2025): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/.v9i1.2025.095-106

Abstract

The effective communication is crucial for providing good service at the Community Health Center (Puskesmas). One major issue that can lead to patient dissatisfaction is the communication skills of health workers. When these workers struggle to communicate well, patients may feel poorly served and find it hard to understand their health conditions and care instructions. To address this problem, the Communication Department of FISIP UNAIR organized a training called "Communication Skills Training for Health Workers to Improve Puskesmas Services at the Sidoarjo Regency." The aim of the training was to minimize communication errors between doctors and patients and enhance the community’s view of services at the Puskesmas. The training included various sessions for health workers. They had the chance to share their thoughts, understand patient backgrounds, and practice listening skills. They also learned how to use facial expressions, gestures, and polite language when communicating with patients through role-play exercises. The results of the training were positive. Participants could explain the material through role-play and improved their active listening skills. They managed their facial expressions, gestures, and voice tone better, and applied polite communication with patients from different backgrounds. A final survey showed a 25% increase in communication skills, improving from 55% to 80%. In summary, the community service team concluded that the training was well received and effectively implemented by participants at their health centers.
Communicating Sufi Teachings in 21st Century: A Study of “Muslim Institute” Sufi Order in Pakistan Anbreen Yasin Khan; Rachmah Ida; Muhammad Rehan Shaikh
Jurnal Komunikasi Islam Vol. 12 No. 2 (2022): December
Publisher : Departement of Islami Comuunication and Broadcasting, Faculty of Da'wah and Communication, State Islamic University of Sunan Ampel (UINSA) Surabaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/jki.2022.12.2.169-189

Abstract

This paper reports on research conducted with Muslim Institute of Hadrat Sultan Bahoo order in Pakistan. Using a qualitative approach and Manuel Castells' theory of the network society, the findings illustrate that respondents recognize the role of digital media to increase the outreach of Sufi messages. The leaders of the institute realize the evils of the digital era and suggest spiritual solutions. However, although the use of the modern mode of communication increases access, live events have greater value and a strong impact.
Co-Authors Anbreen Yasin Khan Angga Prawadika Aji Dina Septiani Intan Fitranisa Irfan Wahyudi Liestianingsih D Muhammad Rehan Shaikh Mytha Eliva Veritasia Rahayu, Titik Puji Rani Sukma Ayu Suteja Ratih Puspa Santi Isnaeni Saptyasari, Andria Suryandaru, Yayan Sakti Widodo, Suko Yuyun W. I. Surya