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All Journal Jurnal Manajemen dan Agribisnis Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Ilmu Keluarga dan Konsumen Journal of Child, Family, and Consumer Studies Policy Brief Pertanian, Kelautan, dan Biosains Tropika Indonesian Journal of Fintech, Banking, and Financial Services
Anggi Mayang Sari
School Of Business, IPB University
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Nursing Public Health Social Sciences

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THE STUDY OF CONSUMER DISPUTE RESOLUTION AGENCY (BPSK) AND NON-GOVERNMENTAL ORGANIZATION FOR CONSUMER PROTECTION (LPKSM) BY MIXED METHODS Nur Alisha Suherman; Megawati Simanjuntak; Anggi Mayang Sari; Irni Rahmayani Johan
Journal of Child, Family, and Consumer Studies Vol. 2 No. 3 (2023): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcfcs.2.3.257-269

Abstract

Consumer protection institutions were built to help consumers fight for their rights. The purpose of this study is to analyze the form of consumer protection programs by the two institutions through the effectiveness of the powers, roles, and duties of the two institutions in handling consumer protection cases. The research method used is a combination of quantitative and qualitative research. The results showed that general knowledge about the UUPK tended to be very good so the attitude assessment of the performance carried out on BPSK and LPKSM was also good. BPSK is mandated to provide consumer protection through consumer dispute resolution, while LPKSM in helping consumers fight for their rights can provide advocacy assistance to consumers. In carrying out its main tasks, LPKSM has succeeded in providing understanding to the community compared to BPSK. The role in providing education and outreach is only LPKSM. The effectiveness of the two institutions is shown through the performance of the two institutions by the responsibilities that must be carried out by each institution (BPSK and LPKSM) with the full support of the Government to continue to achieve and realize consumer empowerment.
THE STUDY OF PROGRAM AND ROLES OF NATIONAL CONSUMER PROTECTION AGENCY USING QUALITATIVE AND QUANTITATIVE APPROACHES Mutia Rahmah; Megawati Simanjuntak; Anggi Mayang Sari; Irni Rahmayani Johan
Journal of Child, Family, and Consumer Studies Vol. 2 No. 3 (2023): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcfcs.2.3.209-222

Abstract

The National Consumer Protection Agency (BPKN) was established to fulfill consumer protection needs in accordance with its duties. This study aimed to identify the role and performance of BPKN. The research design used was a mixed method. A total of 224 respondents were selected for the online survey using voluntary sampling techniques with the criteria of Indonesian citizens, men, and/or women aged 18-65 years, and in-depth interviews with the Chairman of the Research and Development Commission of BPKN. Data analysis was performed using Microsoft Excel 2013 and SPSS version 25.0. The result of this research is that more than half of consumers know about the functions and duties of the BPKN. However, the number of respondents who knew about BPKN programs was still low. The role of the BPKN in providing suggestions and recommendations to the government is considered insufficient based on the number of suggestions and recommendations issued each year. On the other hand, BPKN has succeeded in creating new innovations in how consumers complain during the COVID-19 pandemic, namely, by making online complaints. BPKN should be able to create more activities aimed at introducing BPKNs among Indonesians.
Competitiveness of Indonesia's Agricultural Exports To China: Trends and Strategic Insights Novianti, Tanti; Sari, Anggi Mayang; Sari, Linda Karlina; Asikin, Zenal
Jurnal Manajemen dan Agribisnis Vol. 21 No. 3 (2024): JMA Vol. 21 No. 3, November 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jma.21.3.374

Abstract

Background: Economic development in open economies like Indonesia was marked by international trade. Starting with the restoration of diplomatic relations in 1990, China emerged as one of the biggest trading partners for Indonesia. However, Indonesia's competitiveness in the international market remained at a concerning level compared to other major exporters.Purpose: The research was conducted on the competitiveness of Indonesia's agriculture exports to China during 2019-2023, for certain commodities, and described Indonesia's current market position and growth prospects.Design/Methodology/Approach: The paper applied the Revealed Comparative Advantage and the methodologies of Export Product Dynamics in order to judge Indonesia's competitive position in major agricultural products, such as coconut, cashew nut, Brazil nut, coffee, nutmeg, cardamom, palm oil, copra, and natural rubber.Findings/Result: The analysis showed that nutmeg and cardamom showed outstanding growth, placing them in the "Rising Stars" status in the Chinese market, as evidenced by their high export share growth coupled with a high increase in global market share. On the other hand, palm oil and copra recorded negative competitiveness, leading into the "Retreat" quadrant.Conclusion: The study suggested that to build Indonesia's competitiveness in agricultural exports, it was important to improve quality and value addition through processing, besides non-tariff barrier understanding. These strategies would further fortify Indonesia's market position and trade performance at large with China and globally.Originality/value (State of the art): For the first time, this research performed updated research on agri-food products export competitiveness of Indonesia to the Chinese market, by using updated data availability (2019-2023) and combined methodology approach between RCA and EPD. The obtained insights would be very important guidance for policymakers in the formulation of endorsing better trade policies in agricultural commodities within Indonesia to increase its presence in world markets. Keywords: agricultural commodities, business analytics, business policy, market position, international trade
Upaya Peningkatan Kesejahteraan Masyarakat yang Tinggal di Desa Penyangga Ibu Kota Nusantara (IKN) simanjuntak, megawati; Yuliati, Lilik Noor; Sari, Anggi Mayang; Sjaf, Sofyan; Dewanti, Ajeng Nugrahaning; Nurfadillah, Mursidah; Pujowati, Penny
Policy Brief Pertanian, Kelautan, dan Biosains Tropika Vol 6 No 3 (2024): Policy Brief Pertanian, Kelautan dan Biosains Tropika
Publisher : Direktorat Kajian Strategis dan Reputasi Akademik IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/agro-maritim.0603.967-971

Abstract

Untuk meningkatkan kesejahteraan masyarakat di sekitar Ibu Kota Nusantara (IKN), diperlukan kebijakan komprehensif dan terpadu. Prioritas utama meliputi peningkatan infrastruktur dasar seperti jalan, transportasi umum terintegrasi, serta penyediaan air bersih melalui sumur bor dan jaringan pipa. Sistem sanitasi yang efektif dan edukasi sanitasi, serta listrik stabil dan energi terbarukan juga diperlukan. Infrastruktur telekomunikasi dan pelatihan digital harus dikembangkan. Di sektor pendidikan, perlu dibangun sekolah dengan fasilitas lengkap dan latih guru dalam teknologi pendidikan. Program pelatihan yang relevan dengan pasar kerja IKN diperlukan, bersama kerjasama industri lokal untuk magang dan pelatihan. Kesehatan masyarakat harus ditingkatkan dengan puskesmas, rumah sakit, layanan kesehatan bergerak, dan program kesehatan masyarakat. Dorong ekonomi lokal dengan modernisasi pertanian, dukungan UMKM, dan e-commerce. Partisipasi masyarakat dalam perencanaan desa, serta bantuan sosial dan program kepemimpinan pemuda akan menciptakan masyarakat yang lebih mandiri dan berdaya saing.
Pertanian Perkotaan Inovatif: Strategi Menunjang Program Pangan Bergizi Gratis Berbasis Lokal Abdullah, Asaduddin; Indrawan, Dikky; Sari, Anggi Mayang; Rakhmat, Asep
Policy Brief Pertanian, Kelautan, dan Biosains Tropika Vol 6 No 4 (2024): Policy Brief Pertanian, Kelautan dan Biosains Tropika
Publisher : Direktorat Kajian Strategis dan Reputasi Akademik IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/agro-maritim.0604.1036-1040

Abstract

Policy brief ini menyoroti urgensi pengembangan pertanian perkotaan inovatif di Indonesia sebagai respons terhadap tantangan ketahanan pangan dan pemenuhan gizi di perkotaan. Pertanian perkotaan inovatif tidak hanya menawarkan solusi dalam meningkatkan ketersediaan pangan, tetapi juga berperan penting dalam mewujudkan pangan bergizi berbasis lokal dan melestarikan kearifan lokal, khususnya menunjang program pangan bergizi gratis. Selain itu, pertanian perkotaan inovatif juga berkontribusi pada pengurangan kemiskinan dan perbaikan kualitas lingkungan. Namun, implementasinya masih terkendala oleh keterbatasan kebijakan yang ada. Oleh karena itu, diperlukan perubahan kebijakan yang komprehensif, termasuk integrasi pertanian perkotaan dalam tata ruang kota, peningkatan kapasitas masyarakat, dukungan infrastruktur dan teknologi, serta peningkatan kesadaran publik akan pentingnya pertanian perkotaan inovatif dalam mewujudkan ketahanan pangan, pemenuhan gizi berbasis lokal, dan pelestarian kearifan lokal.
Enhancing Customer Loyalty Through the 7P Marketing Mix and the Mediating Role of Customer Satisfaction in Jago Coffee Adinda Kirana Murni Siregar; Retnaningsih Retnaningsih; Anggi Mayang Sari
Indonesian Journal of Business and Entrepreneurship Vol. 12 No. 2 (2026): IJBE, Vol. 12 No. 2, May 2026
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/ijbe.12.2.334

Abstract

Background: The growth of urban coffee consumption has intensified competition in Indonesia’s mobile coffee service industry, requiring companies to strengthen customer satisfaction and loyalty.Purpose: This study examines the influence of the 7P marketing mix on customer loyalty through the mediating role of customer satisfaction at Jago Coffee.Design/methodology/approach: A mixed-method approach was employed using SEM-PLS analysis based on questionnaires from 162 Jago Coffee consumers and supported by in-depth interviews in Jakarta.Findings/Result: The results indicate that all dimensions of the 7P marketing mix significantly and positively influence customer loyalty through customer satisfaction. Among the 7P elements, physical evidence showed the strongest contribution, while product and promotion demonstrated relatively lower effects. Customers particularly valued product quality, service efficiency, and digital convenience.Conclusion: An integrated 7P marketing mix supported by customer satisfaction plays an important role in strengthening customer loyalty in mobile coffee services.Originality/value (State of the art): This study provides a comprehensive model integrating the 7P marketing mix with customer satisfaction as a mediating variable in the mobile coffee business context an area that remains underexplored in the Indonesian F&B industry. Keywords:  customer loyalty, customer satisfaction, marketing mix 7P, SEM-PLS
Do Geopolitical Shocks Shape Sectoral Stock Performance? Evidence from Indonesia’s Emerging Market Anggi Mayang Sari; Linda Karlina Sari; Tanti Novianti
Jurnal Aplikasi Bisnis dan Manajemen Vol. 12 No. 2 (2026): JABM, Vol. 12 No. 2, May 2026
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.12.2.624

Abstract

Background: Geopolitical shocks have emerged as a significant determinant of market volatility and abnormal returns, particularly in emerging markets such as Indonesia. Sectoral indices in the Indonesia Stock Exchange (IDX) respond differently to domestic and global political events, reflecting varying levels of exposure and resilience.Purpose: This study aims to examine how major geopolitical events affect sectoral stock performance in Indonesia, providing empirical insights for understanding market sensitivity and formulating central bank policy responses.Design/methodology/approach: Using the event study methodology and the Market Adjusted Model (MAM), this research analyzes abnormal returns (AR) and cumulative abnormal returns (CAR) for ten sectoral indices on the IDX from 2018 to 2025. Seven geopolitical events are observed, including Indonesia’s presidential election, the U.S. presidential inauguration, and bilateral trade negotiations between Indonesia and the U.S. A 120-day estimation window and three event windows (±2, ±5, and ±10 days) are applied to capture short-term market reactions.Findings/Result: The findings reveal that the finance, healthcare, and basic materials sectors experienced statistically significant abnormal returns, particularly within the ±10-day window, indicating higher exposure to policy-related uncertainty and global sentiment shifts. The technology sector showed notable fluctuations but lacked statistical significance. In contrast, non-cyclical and cyclical sectors demonstrated muted responses, suggesting their defensive market nature.Conclusion: The results highlight that sectoral responses to geopolitical shocks are asymmetric across industries. These variations underscore the importance of developing more granular and sector-specific financial stability measures. Central bank communication, stress testing with geopolitical risk parameters, and coordination with fiscal authorities are essential to mitigating systemic risks.Originality/value (State of the art): This study extends the limited literature on geopolitical-financial linkages in Southeast Asian emerging markets by offering a sectoral perspective. It provides actionable policy insights for central banks in managing financial stability under rising geopolitical uncertainty. Keywords:   abnormal return, behavioral finance, emerging markets, event study, geopolitical risk
Determinants of Digital Banking Adoption Among Generation Z: The Role of Social Media and Influencers in Jakarta Ameera Danish Arista; Zenal Asikin; Anggi Mayang Sari
Indonesian Journal of Fintech, Banking and Financial Services Vol. 1 No. 1 (2026): IJF, Vol. 1 No. 1, April 2026
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/ijf.1.1.11

Abstract

Background: The rapid growth of digital banking in Indonesia is driven by increasing internet penetration and the widespread adoption of digital platforms, particularly among Generation Z. As digital natives, Generation Z relies heavily on social media and digital information sources, which play a crucial role in shaping their financial decision-making and adoption of digital banking services.Purpose: This study aims to analyze the role of social media and influencers in influencing Generation Z’s intention to use digital banking services, specifically SeaBank, in DKI Jakarta.Design/methodology/approach: A quantitative approach is employed using survey data collected from 100 Generation Z respondents. The data are analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the relationships between social media, influencers, and intention to use digital banking.Findings/Result: The results indicate that social media has a positive and significant effect on intention to use digital banking, while influencers show a positive but statistically insignificant effect. These findings suggest that platform-based information exposure plays a more dominant role than individual endorsements in shaping behavioral intention.Conclusion: Digital banking adoption among Generation Z is primarily driven by the relevance, accessibility, and usefulness of information delivered through social media platforms rather than by influencer credibility alone. This reflects a shift toward platform-driven engagement in financial decision-making.Originality/value (State of the art): This study contributes to the literature by integrating social media and influencer variables within the Information Adoption Model (IAM) in the context of digital banking. It highlights the evolving role of digital information sources in financial behavior, particularly among Generation Z, and provides new insights into the relative effectiveness of platform-based versus influencer-based communication. Keywords:behavioral finance, digital banking adoption, Generation Z, intention to use, information adoption model
ANALISIS SIKAP DAN PERILAKU PENGHEMATAN LISTRIK PADA SEKTOR RUMAH TANGGA Lilik Noor Yuliati; Moh. Djemdjem Djamaludin; Anggi Mayang Sari
Jurnal Ilmu Keluarga dan Konsumen Vol. 4 No. 1 (2011): Jurnal Ilmu Keluarga dan Konsumen
Publisher : Faculty of Social Science and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (5375.324 KB) | DOI: 10.24156/jikk.2011.4.1.82

Abstract

 Population growth and increasing of economic activity encourage the growth of electricity consumption in Indonesia. Saving electricity is one of the solutions to make a proper balance between the electricity supply and the electricity demand. This research was to analyze the correlation between attitudes and behaviour of saving electricity and the influences of internal factors, external factors, and attitudes toward behaviour of saving electricity in household sector at Bogor City. Households involved in this research were 113 households that were selected by proportional random sampling. Attitudes were measured from three aspects, were cognitive, affective, and conative. Data was collected by interview with questionnaire and was analyzed by descriptive, correlation test, and regression test. The research Results showed that attitudes (cognitive aspect) correlated significant with behaviour of saving electricity. Regression analysis showed that behaviour of saving electricity was influenced by electric power, lifestyle, the amount of information access, and attitudes (cognitive aspect).          
Co-Authors Abdullah, Asaduddin Adinda Kirana Murni Siregar Ajeng Nugrahaning Dewanti Ameera Danish Arista Baehaqi Irni Rahmayani Johan Lilik Noor Yuliati Linda Karlina Sari Megawati Simanjuntak Mohamad Djemdjem Djamaludin Nur Alisha Suherman Nurfadillah, Mursidah Pujowati, Penny R. Dikky Indrawan Rakhmat, Asep Retnaningsih Sofyan Sjaf Tanti Novianti Zenal Asikin