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The Role of Relational Reward Benefits for Developing the Non-Financial Value of a Customer to an Organization: Structural Equation Modeling Approach Kristiani, Enny; Sumarwan, Ujang; Yuliati, Lilik Noor; Saefuddin, Asep
Gadjah Mada International Journal of Business Vol 16, No 2 (2014): May-August
Publisher : Master of Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (323.681 KB)

Abstract

Research on the customer value to an organization has been widely explored, yet most studies only determined on the financial value based on the customer’s purchasing behavior. The value of customers beyond their purchasing behavior –defined as the relational worth - has not been commonly captured yet. This non-financial value is one of the drivers in retaining customers, hence it becomes a crucial factor in preserving the profitability of the organization. For this reason, this paper aims to examine the customer non-financial valuations of a loyalty reward program. The scope of the study covered a reward program involving consumer exertions in the context of a Frequent Flyer Program (FFP) offered by an airline in Indonesia. The hypotheses are empirically tested with a sample of FFP members conducted through an online survey (n=475). The data were statistically analyzed using structural equation modeling (SEM) as a first order construct. Results indicate that the perceived social rewards lead to an affective and normative commitment as well as consumers’ satisfaction, while the economic reward did not have an effect on developing affective bonds with members for long-term relationships. The relational benefit offered through the FFP creates affectively and normatively committed members who produce relational behaviors, in terms of WOM, immunity, openness and acquiescence of the members to the airline. Furthermore, the FFP members produced social behaviors toward the airline when they felt satisfied with their relational exchanges.          
Managing Rewards to Enhance Customer Value: Empirical Study of Frequent Flyer Program Kristiani, Enny; Sumarwan, Ujang; Yuliati, Lilik Noor; Saefuddin, Asep
Jurnal Manajemen Teknologi Vol 13, No 1 (2014)
Publisher : SBM ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (14445.91 KB) | DOI: 10.12695/jmt.2014.13.1.1

Abstract

Abstract. The goal of relational program is to retain customers who are profitable to the organization. Reward point is a form of customer loyalty widely used by many industries including airline industry. Airline loyalty program, notorious as Frequent Flyer Program (FFP), is the most sophisticated marketing strategic used by airline industries nowadays. However most airlines have very little understanding of their FFP members yet have a little knowledge about their most valuable customers. Most airlines have inaccurately determined the customer values by only considering business worth of nominal profit generated by FFP members. The value of customers beyond purchasing behavior - called relational worth - has not been commonly captured yet. This non-financial value is predicted as a driver in retaining customers, hence becomes one of crucial factors in preserving the profitability of the organization. For this reason, this paper aims to examine the customer non-financial valuations of FFP members to the airline. The hypotheses are empirically tested with a sample of FFP members of respected airline conducted through online survey (n=475). The data were statistically analyzed using structural equation modeling (SEM). Results indicate that perceived rewards generate higher value of relational worth through indirect relationship by intervening variable of relationship quality than that of generated by a direct relationship.Keywords:Frequent Flyer Program,Customer Relationship Management (CRM), Loyalty Reward Program, Relationship Quality, Relational worth Abstrak. Program loyalitas dilakukan oleh perusahaan dengan tujuan untuk mempertahankan pelanggan yang menguntungkan. Program ini biasanya ditawarkan dengan memberikan insentif (hadiah) kepada pelanggan, seperti pada program Frequent Flyer (FFP) di bisnis penerbangan. Pada umumnya maskapai penerbangan masih belum dapat mengidentifikasi dengan benar pelanggan-pelanggan yang berharga. Pelanggan yang bernilai tinggi masih ditentukan hanya berdasarkan nilai ekonomis (berapa banyak uang yang dibelanjakan pelanggan terhadap maskapai) dan belum mempertimbangkan nilai-nilai sosial pelanggan yang diberikan kepada maskapai. Nilai sosial ini merupakan salah satu penentu keuntungan perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh hadiah yang diberikan kepada pelanggan melalui program loyalitas terhadap nilai relasional yang dihasilkan. Hipotesa diuji dengan menggunakan sampel yang terdiri dari 475 anggota FFP yang diperoleh dengan melalui survey online. Data dianalisis secara statistik dengan Stuctural Equation  Modelling (SEM). Hasil penelitian menunjukkan pengaruh signifikan insentif yang diberikan melalui FFP terhadap nilai sosial pelanggan. Hadiah yang menyebabkan timbulnya perasaan komitmen dan kepuasan pada pelanggan akan menghasilkan nilai sosial yang lebih tinggi.Kata kunci : Frequent Flyer Program, Manajemen Relasional Konsumen, Program Loyalitas, Kualitas Hubungan, Nilai Relasional 
ANALISIS KEPUASAN DAN LOYALITAS PELANGGAN PT. SAWAH BESAR FARMA CABANG JAKARTA Rinaldi, Edza; Sumarwan, Ujang; Yuliati, Lilik Noor
Ekonomi & Bisnis Vol 11, No 2 (2012): Jurnal Ekonomi dan Bisnis
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v11i2.641

Abstract

Pharmaceutical distributionindustry competitionis very tightto makethe customershould beunitedinnumberbecause the customeris an assetpharmaceutical distribution company. Customers demandedthe bestservice of deliveryand quality. whilepharmaceutical industrieshave not beenable toserve our customers,so thatthere is a differencebetween what thecustomer wantswith whatcustomersget fromthe company. The aims of this study are to analyze importances and performances factors that contribute to the customers’ satisfaction, and loyalty of PT Sawah Besar Farma, and to formulate the managerial implications towards the increase of its service quality attributes, in order to give the best strategy for quality customer service. Validity and reliability tests are done before analyzing data. The method used are descriptive analysis, Importance Performance Analysis (IPA), Structural Equations Modelling (SEM), Customer Satisfaction Index CSI), and Customer Loyalty Index (CLI). Based on IPA, the attributes that should be improved are: product completeness, the availabilty of stock, and times to delivery. Based on SEM, the dimensions of servqual that give the highest contribution to the customer satisfaction are tangibility, as much as 0,18. It is followed by reliability 0,17, assurance 0,15, responsiveness 0,14, and empathy 0,14. And then based on Customer satisfaction Index (CSI) The company’s customers are generally satisfied is 78 %, and the Customer Loyalty Index is 80 %. The influnce of the customers’satifaction to their loyalty is 81 %. It means that the satisfied customers are loyal to the company. Keywords: PT. Sawah Besar Farma, satisfaction, loyalty, Analysis SEM, IPA, CSI, CLI.
Evaluasi Keberhasilan Sistem Informasi Akademik dengan Pendekatan Model DeLone dan McLean Meilani, Lala; Suroso, Arif Imam; Yuliati, Lilik Noor
JSINBIS (Jurnal Sistem Informasi Bisnis) Vol 10, No 2 (2020): Volume 10 Nomor 2 Tahun 2020
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol10iss2pp137-144

Abstract

Development of academic management needs will increasingly complex, therefore the development of academic information systems must be oriented to user satisfaction as a way to measure the success of the information system. This study aims to analyze the performance of the quality of academic information systems (SIAKAD) and analyze the factors that influence the use, user satisfaction and net benefits of SIAKAD at Sultan Ageng Tirtayasa University. The respondents used in this study consisted of three groups totaling 400 people. The model used in this research is the information system success model from DeLone and McLean. Descriptive analysis is used to explain respondents' perceptions and evaluations of the successful implementation of SIAKAD. SEM PLS analysis is used to analyze the factors that influence the successful implementation of SIAKAD at Sultan Ageng Tirtayasa University. SIAKAD users rated success at the semantic level and technical level included in the good category, while the success at the effectiveness level was still in the good enough category. Hypothesis testing results indicate that the quality of information system quality and service quality has a significant positive effect on the use and satisfaction of users, the use of a significant positive effect on user satisfaction, and the use and satisfaction of users has a positive and significant effect on the net benefits of SIAKAD.
Pengaruh Persepsi dan Preferensi Konsumen terhadap Keputusan Pembelian Hunian Green Product Widya Wardhani; Ujang Sumarwan; Lilik Noor Yuliati
Jurnal Manajemen dan Organisasi Vol. 6 No. 1 (2015): Jurnal Manajemen dan Organisasi
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (731.46 KB) | DOI: 10.29244/jmo.v6i1.12183

Abstract

Tujuan dari penelitian ini adalah: 1) Mengidentifikasi faktor-faktor yang mempengaruhi persepsi konsumen terhadap keputusan pembelian green product hunian; 2) Mengidentifikasi faktor-faktor yang mempengaruhi preferensi konsumen keputusan pembelian green product hunian; 3) Menganalisis pengaruh persepsi konsumen dan preferensi keputusan pembelian green product hunian. Data yang diperoleh dari 151 responden dibagi menjadi dua kelompok yaitu kelompok penghuni dan kelompok non penghuni. Dalam penelitian ini, dikembangkan model dengan 30 indikator (27 indikator eksogen, 3 indikator endogen). Data dianalisis dengan Analisis Partial Least Square menggunakan program SmartPLS. Kesimpulan dari penelitian ini adalah variabel produk, fasilitas, citra pengembang, metode pembayaran dan lingkungan memiliki pengaruh yang signifikan terhadap keputusan pembelian green product hunian, sementara variabel harga, promosi, dan faktor sosial tidak berpengaruh secara signifikan.Kata kunci :           keputusan pembelian, partial least square, persepsi konsumen, preferensi konsumen, produk ramah lingkungan
SIKAP KONSUMEN TERHADAP BERAS ORGANIK Northa Idaman; Lilik Noor Yuliati; Retnaningsih Retnaningsih
Jurnal Manajemen & Agribisnis Vol. 9 No. 2 (2012): Vol. 9 No. 2, Juli 2012
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1320.761 KB) | DOI: 10.17358/jma.9.2.117-126

Abstract

ABSTRACTThe purpose of this study were (1) to analyze the product attributes which considered necessary by the consumers of organic rice in Sukabumi Region, (2) to analyze the contribution of attitude toward behavior, subjective norms, and perceived behavioural control toward the intention to buy organic rice in Sukabumi Region, and (3) to formulate the managerial implication to improve the intention to buy organic rice in Kabupaten Sukabumi. The analyzed data on the 151 respondents were collected from four sub-districts in Sukabumi using convenience-sampling method. While analysis used were descriptive, cochran, and structural  equation  modelling. The result show that there were three attributes which were necessitated by the consumers in Sukabumi Region in buying organic rice, and there were big contributions from two constructs in forming the intention to buy organic rice in Sukabumi Region. Keywords: organic rice, consumer attittude, theory of planned behavior, structural equation modelling (SEM)ABSTRAKTujuan penelitian ini adalah (1) menganalisis atribut-atribut produk yang dipentingkan oleh konsumen terhadap beras organik di Kabupaten Sukabumi. (2) menganalisis kontribusi sikap terhadap perilaku pembelian beras organik (attitude toward behavior), norma subjektif (subjective norms), dan kontrol perilaku (perceived behavioral control) terhadap minat (intention) membeli beras organik di Kabupaten Sukabumi, (3) merumuskan implikasi manajerial yang dapat diambil dari hasil penelitian untuk meningkatkan minat membeli beras organik di Kabupaten Sukabumi. Analisis data dilakukan terhadap 151 responden yang dikumpulkan dari empat kecamatan di Kabupaten Sukabumi menggunakan metode convenience-sampling. Analisis yang digunakan adalah deskriptif, Cochran dan structural  equation  modelling.  Hasil penelitian menunjukkan bahwa terdapat tiga atribut yang dipentingkan oleh konsumen di Kabupaten Sukabumi dalam membeli beras organik, serta kontribusi yang besar dari dua konstruk dalam membentuk minat membeli beras organik di Kabupaten Sukabumi.   Kata kunci:  beras organik, sikap konsumen, theory of planned behavior, structural equation  modelling (SEM)
PENGARUH ETHNOSENTRISME TERHADAP SIKAP, PREFERENSI DAN PERILAKU PEMBELIAN BUAH LOKAL DAN IMPOR Popy Anggasari; Lilik Noor Yuliati; Retnaningsih Retnaningsih
Jurnal Manajemen & Agribisnis Vol. 10 No. 2 (2013): Vol. 10 No. 2, Juli 2013
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (947.065 KB) | DOI: 10.17358/jma.10.2.128-136

Abstract

ABSTRACTThe purpose of this research were to 1) analyze the effect of ethnocentrism towards income and educational level; 2) analyze the effect of ethnocentrism on consumers' attitudes; 3) analyze the effect of ethnocentrism on purchasing behavior; 4) analyze the effect of ethnocentrism on consumers’ preferences; and 5) formulate marketing strategies of local fruits. The study used a survey approach with descriptive study design and cross sectional study. Data were collected through questionnaires with non probability sampling technique using convenience sampling technique. Consumer ethnocentrism was measured by the consumer ethnocentrism scale. Data were analyzed using structural equation modeling. The results of this study showed that 49,33% of respondents had medium ethnocentrism level. Ethnocentrism has a positive and significant relationship to preferences and buying behavior. Strategy recommendations were made based on the research findings. The fruits need to be segmented by the grade; higher price should be given to the fruit with good quality and attractive appearance, while fruits with lower quality should be given appropriate price.Keywords:  ethnocentrism, attitude, preference, purchasing behavior, fruits, structural equation modeling (SEM)ABSTRAKTujuan daripenelitian ini adalah 1) menganalisis pengaruh hubungan ethnosentrisme terhadap pendapatan dan tingkat pendidikan, 2) menganalisis pengaruh etnosentrisme untuk sikap konsumen, 3) menganalisis pengaruh etnosentrisme untuk perilaku pembelian, 4) menganalisis pengaruh etnosentrisme untuk konsumen preferensi, dan 5) merumuskan strategi pemasaran buah-buahan lokal. Penelitian menggunakan pendekatan survei dengan desain penelitian deskriptif dan cross sectional study. Pengumpulan data dilakukan melalui pengisian kuesioner dengan teknik nonprobability sampling technique menggunakan metode convenience sampling. Etnosentrisme konsumen diukur dengan consumer ethnocentrism scale. Data dianalisis dengan  menggunakan structural equation modeling. Hasil penelitian ini menunjukkan bahwa responden 49,33% memiliki tingkat ethnocentricm menengah. Etnosentrisme memiliki hubungan positif dan signifikan terhadapsikap, preferensi, dan perilaku pembelian. Rekomendasi strategi dibuat berdasarkan temuan pada hasil penelitian, yaitu perlu dilakukan pembagian grade buah-buahan, buah yang memiliki kualitas yang bagus dan tampilan yang menarik dihargai mahal dan buah yamg memiliki kualitas kurang bagus diberi harga yang sesuai. Kata kunci: etnosentrisme, preferensi, perilaku pembelian, buah-buahan, structural equation modeling (SEM)
PENGARUH SERVICE QUALITY, PRODUCT QUALITY DAN PERCEIVED VALUE TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN INDUSTRI KAYU PERHUTANI Winarni Saftarya Timedina Gultom; Lilik Noor Yuliati; Setiadi Djohar
Jurnal Manajemen & Agribisnis Vol. 13 No. 2 (2016): Vol.13 No. 2, Juli 2016
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1517.17 KB) | DOI: 10.17358/jma.13.2.109

Abstract

The purpose of this research is to analyze the influences of service quality, product quality and perceived value on the satisfaction and loyalty of the customers of Perhutani wood industry, the level of customer satisfaction and loyalty and managerial implications. Four data analysis techniques were used including the structural equation modeling partial least squares (SEMPLS) with 24 exogenous latent variable attributes and 6 endogenous latent variable attributes; CSI, CLI and IPA. SEMPLS results showed that the variables of service quality (T-statistic=2, 79*>T-table=1, 96) and product quality (T-statistic=6, 45*>T-table=1, 96) significantly influence the satisfaction of the customers of Perhutani wood industry. Perceived value variable (T-statistic=0, 65<T-table=1, 96) doesn’t influence significantly in the form of customers satisfaction. Customer satisfaction (T-statistic=1, 53<T-table=1, 96) does not significantly influence the customer loyalty. The data of CSI=80, 85% and CLI=74, 12% indicate the customers are satisfied and loyal to the service quality, product quality, and perceived value provided by Perhutani wood industry. The main priority of the performances to be improved based on IPA include the attributes of accuracy of product sizes: length, width, thickness), complaint handling, product delivery, service employees, comprehension of needs, officer awareness, information on the documents and prevailing prices, service time completion, purchase document accuracy, price certainty, allocation certainty, suitability prices with quality, and affordable product prices.Keywords: perhutani, wood industry, satisfaction, loyalty, SEMPLS
Farmers’ Behavioral Intention to Adopt Peer-To-Peer Lending Using UTAUT2 Approach Hera Laxmi Devi Septiani; Ujang Sumarwan; Lilik Noor Yuliati; Kirbrandoko
Jurnal Manajemen & Agribisnis Vol. 17 No. 2 (2020): JMA Vol. 17 No. 2, July 2020
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jma.17.2.107

Abstract

The limited access of smallholder farmers to funding sources is one of the main challenges facing Indonesia agriculture sector. In order to address this constraint some Fintech entities have initiated peer-to-peer (P2P) lending for funding the farming. Different from formal financial institution, farming funding P2P lending facilitates farmers by not requiring any collateral and applying profit sharing scheme instead of interest, which is in favor of smallholder farmers condition. Irrespective of the benefits, the adoption rate of farming funding P2P lending by farmers is still relatively low. Based on this background, the objective of this study is to investigate the factors influencing the behavioral intention of farmers to adopt farming funding P2P lending. This study uses variables of UTAUT2 and Schwartz Theory of Basic Values. The respondents of this research are 530 farmers in West Java, Indonesia who have and have not participated in farming funding P2P lending. The respondents are selected using purposive sampling method. The population of adopter farmers are the members of farming funding P2P lending providers Crowde and TaniFund. Whereas the non-adopter farmers are selected based on representation of various farming commodities. The data is analyzed using SEM, demonstrating the results that there are five variables showing significant correlation with behavioral intention to adopt P2P lending, which are performance expectancy, hedonic motivation, price value, habit and values. Keywords: consumer behavior, peer-to-peer lending, technology adoption, UTAUT2, valuess
Improvement of Healthy Life Behavior in Rural Families Nino Yayah Saad; . Adiyyah; Emmy Karsin; Lilik Noor Yuliati
Media Gizi dan Keluarga Vol. 24 No. 2 (2000): Jurnal Media Gizi dan Keluarga
Publisher : Media Gizi dan Keluarga

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The general objective of the research was to study healthy life behavior of rural families and to determine its influential factors. Meanwhile the specific objectives were (1) to identify healthy life behavior of rural families, (2) to determine factors affecting the behavior, and (3) to formulate effort to improve the family healthy life behavior. The research was conducted in the sub-districts of Leuwiliang and Cibungbulang, Bogor, from February to December 1999. The population of the study was families at which the father and the mother present. It was 305 families involved in the study which consisted of 194 families from Leuwiliang Sub-district and 111 families from Cibungbulang Sub-district. Collected data consist of primary and secondary data. The researchers analyzed data descriptively and employed statistical method of multiple regression analysis. The study indicates that most respondents are categorized to have good knowledge (62,1%) and good attitude (97,4%) toward nutrition and health. Meanwhile, in term of practices of healthy life, 92,8 percent of respondents are classified as having moderate category. The score of knowledge tends to be influenced by the number of obtained information, wife educational attainment, and score of attitude and practice toward health and nutrition. The attitude toward nutrition and health is affected by the level of knowledge, and the practice of healthy life is influenced by the educational attainment and the knowledge toward health and nutrition. Based on the findings, the study suggests to develop extension programs about self-cleanliness, the required need of food and nutrition, particularly for pregnant mothers, home sanitation, and proper age of supplementary feeding. The programs are basically to increase the knowledge and awareness of the parents about healthy life behavior. In addition to that, it is necessary to conduct assistance programs in tile (cement) flooring, family toilet making, air ventilation renovating, and healthy-clean water supplying.Keywords: healthy life behavior, nutrition knowledge an attitude
Co-Authors . Adiyyah Adiputra, Henry Jonathan Aditya Primarianto Agus Heru Darjono Agus Wijaya Soehadi Ajeng Nugrahaning Dewanti Al Ayyubi, Sholahudin Aditya Alfiasari Amirah, Nurul Anasuyari, Ni Komang Yastri Andrini, Raissa Fidela Anggi Mayang Sari Anggraini, Zunika Dwi Anjani, Gita Indri Annetta Gunawan Annuridya Rosyidta Pratiwi Octasylva Annuridya Rosyidta Pratiwi Octasylva Annuridya Rosyidta Pratiwi Octasylva Arie Satryo Wibowo Arief Daryanto Arif Imam Suroso Arif Satria Aris Solikhah, Aris Arsyianti, Laily Dwi Asep Rustiawan ASEP SAEFUDDIN Asep Taryana Asikin, Munawar Avia Maulidina Bagus Sartono Bobit Kowanus Utomo Budi Bagus Prasetyo Budi Setiawan Budi Suharjo Bulan Hilaliyah Bunasor Sanim Caselia Ajeng Puspitasari Cep Abdul Baasith Wahpiyudin Dania, Dania Dedy Wahyudi Denissa Chika Finira Derina Maehara Diah Krisnatuti Dian Yunita Sari Dieni, Lidya Dika Anggari Dini Aprilia DWI HASTUTI Dwi Hastuti Edza Rinaldi Edza Rinaldi Emma S Wirakusumah Emmy Karsin Enny Kristiani Enny Kristiani Euis Sunarti Evi Sofia Fahrillah, Ahmad Ariq Faisal, Muhammad Ircham Fandi Yanuar Rahman Farit Afendi Fuadini Therik Fufut Tri Nur Indah Furqan , Muhammad Galih Andihka Handian Purwawangsa Hanief Satria Dharmeswara Hanny Imania Hany Dwi Wahyuni Hari Wijayanto Hartika Lisdiawati Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo, Hartoyo Heny K Suwarsinah Hera Laxmi Devi Septiani Hera Laxmi Devi Septiani Herien Puspitawati Herien Puspitawati Hilda Fauziah Hilda Fauziah, Hilda Hotmauli Adina Riska Hurriyatun Kabbaro Hurriyyatun Kabbaro Ichsan Zidane Indrawan , Dikky Indri Nurfitriani Inna Kurnia Hidayat Irmayani Nurasrina Irni Rahmayani Johan irwandar, Sapta N Ismie Leona Rahayu Istikhamah - Istikhamah, Istikhamah - Istiqlaliyah Muflikhati Istiqlaliyah Muflikhati Ivan Ramos Jihan Apikasari Putri Kaiwa, Ogan Khasanah , Nurul Kinanti Prabandari Kirbrandoko Kirbrandoko Krisnandiva, Radya Ayu Kristiani, Enny Laily Dwi Arsyianti Lina Herlina Lina Herlina Lukman M. Baga m, Istiqlaliyah M. Joko Affandi Ma'mun Sarma Mahsiani Mina Laili Marco Bona Tua Maria Tri Rahayu Marietta Krisnaya Nandika Putri Maulana Achsan Al Farisi Megawati Simanjuntak Megawati Simanjuntak Meilani, Lala Melly Latifah Mia Fitriyah Setianingrum, Mia Fitriyah Mila Fauziah Moh. Djemdjem Djamaludin Mohamad Djemdjem Djamaludin Mohammad Iqbal Irfany Muhammad Rizky Muhammad Yazid Ilham Rabbani Murpraptomo, Saka Haditya Mutiara Purnamawati Nadia Aulia Neni Seliana Ni Komang Yastri Anasuyari Niki Herlina Nino Yayah Saad Northa Idaman Novita Kamaruddin Nugroho, Annisa Shabrina Nur Hasanah NUR HASANAH Nurfadillah, Mursidah Nurfitriliani Fitri Octaria Intan Cahayani Oktriyanto Oktriyanto Popong Nurhayati Popy Anggasari Primadona, Fitry Primadona, Fitry Pudji Muljono Pujowati, Penny Putri Fildzah Andini Putri Fildzah Andini Putri Fildzah Andini Putri Nadia Esa Rabilla, Raissa Rahmaditya Rachman Hendarsyah Raditya Jaelani Raditya Kasih Mahanani Rahmah, Ayu Annisa Rahmaita Rahmaita Raisa, Siti Editha Rangga Jayanti Rantetoding Rani Maulanasari Ratih Dwi Hastuti Retnaningsih Retnaningsih Retnaningsih Retnaningsih Retnaningsih Retnaningsih Reviani, Nia Rika Hardani Rika Hardani Rini Andriyani Risda Rizkillah, Risda Riza Rahmanu Rizky Perdana Putra, Rizky Perdana Seliana, Neni Setiadi Djohar Setianawati Nora Hijrah Shalihati, Fithriyyah Sherli Siman juntak Siti Jahroh Sofyan Sjaf Sri Anna Marliyati Stevanus Bayu Satriawan Syah, Aidha Sylvia Simanjuntak Tevi Karuniawati Timoty , Nico Sandre Tin Herawati Tio Putra Mahardika Ujang Sumarwan Ujang Sumarwan Widya Wardhani Winarni Saftarya Timedina Gultom Yasmin Azizah Yeni Dilla Roza Yulina Eva Riany Yusuf Ryadi Yuza Anzola Zefanya, Harita Julie Zhalfa Kirana Fajriani Zikri Zikri Zuliyanti Shabrina