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All Journal SEIKO : Journal of Management & Business BJRM (Bongaya Journal of Research in Management) Makkareso : Riset Pengabdian Masyarakat
Sundari Rahman
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Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Physics Social Sciences Other

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Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap pada Masa Social Distancing di RSUD Batara Guru Kabupaten Luwu. Hasnidar Hasnidar; Selviana Sarti; Sundari Rahman
SEIKO : Journal of Management & Business Vol 4, No 2 (2021): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i1.1586

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pasien rawat inap di RSUD Batara Guru Kabupaten Luwu. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik propotional random sampling. Analisis kuantitatif dalam penelitian ini akan digunakan uji validitas dan reliabilitas dengan Cronbach’s Alpha. Uji asumsi klasik meliputi uji heteroskedastisitas dan uji normalitas. Untuk uji hipotesis menggunakan program komputer SPSS. Hasilnya bahwa kualitas pelayanan yang terdiri dari wujud nyata, keandalan, daya tanggap, jaminan, dan empati berpengaruh terhadap kepuasan pasien pada masa social distancing di RSUD Batara Guru Kabupaten Luwu. Kata kunci : Kualitas Pelayanan dan Kepuasan Pasien. Abstract The study aims to determine the effect of service quality on Patient Satisfaction at Batara Guru Hospital. The sampling technique in this study uses the proportional random sampling quantitative analysis in this study will used validity and reliability tests with cronbachs’s alpha. Assumption test classic includes heteroscedasticity and normality test. The hypothesis using the SPSS computer program. The result is that the quality of service such us of tangibles, reliability, responsiveness, assurance and emphaty effect patient satisfaction during the social distancing period at the Batara Guru Hospital. Keywords : Service Quality and Patient Satisfaction
Pengembangan Sistem Digital Pengabdian “Solusi Inovatif Dalam Mendukung Program Pengabdian Masyarakat” kpi, Hayana; Abd. hamid; musmulyadi; safrida; Sundari Rahman
Makkareso: Riset Pengabdian Masyarakat Vol 2 No 2 (2024): Makkareso Journal: Jurnal Pengabdian kepada Masyarakat IAIN Parepare
Publisher : Jurnal Makkareso

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35905/makkareso.v2i2.12925

Abstract

Pengembangan sistem digital pengabdian masyarakat menjadi kebutuhan penting dalam mendukung transformasi pelaksanaan program pengabdian di perguruan tinggi. Artikel ini bertujuan untuk mendeskripsikan implementasi sistem digital pengabdian melalui platform kkn.iainpare.org di IAIN Parepare. Metode pelaksanaan meliputi empat tahapan utama: perencanaan (analisis kebutuhan, studi kelayakan, desain sistem), pengembangan (pembangunan prototipe, pengujian, integrasi), implementasi (pelatihan pengguna, peluncuran sistem, dukungan teknis), serta monitoring dan evaluasi. Hasil pengabdian menunjukkan peningkatan efisiensi signifikan dalam pengelolaan program, dengan pengurangan waktu pemrosesan administratif sebesar 60%, peningkatan kepatuhan pelaporan mahasiswa dari 60% menjadi 85%, dan pengurangan penggunaan kertas hingga 85%. Sistem ini juga meningkatkan efektivitas monitoring dengan tingkat ketersediaan sistem mencapai 99,5% dan tingkat kepuasan pengguna 87%. Kendala utama dalam implementasi meliputi keterbatasan infrastruktur internet di daerah terpencil dan resistensi pengguna terhadap perubahan sistem, yang diatasi melalui pengembangan fitur offline mode dan program pelatihan intensif. Implementasi sistem digital ini telah berhasil mentransformasi pengelolaan program pengabdian menjadi lebih efisien, transparan, dan terukur, serta dapat menjadi model pengembangan sistem serupa di institusi pendidikan tinggi lainnya.
Soft Skills and Self-Efficacy as Predictors of Employee Productivity Risman; Sundari Rahman; Jumardi; Fitri
BJRM (Bongaya Journal of Research in Management) Vol. 9 No. 1 (2026): BJRM (Bongaya Journal of Research in Management)
Publisher : LPPM STIEM BONGAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37888/bjrm.v9i1.882

Abstract

Employee productivity is a strategic factor that determines organizational competitiveness, particularly amid digital transformation and the evolving demands of the modern labor market. This study aims to examine the influence of soft skills and self-efficacy on employee productivity at PT Megahputra Sejahtera. Soft skills refer to non-technical abilities related to communication, collaboration, adaptability, and problem-solving, while self-efficacy reflects an individual’s belief in their capability to accomplish tasks effectively. Using a quantitative approach, data were collected from 30 employees selected through purposive sampling. Data analysis included validity testing, reliability testing, and multiple regression to assess both partial and simultaneous effects. The findings indicate that soft skills and self-efficacy have a positive and significant influence on employee productivity. These results highlight that strengthening interpersonal competencies and work-related confidence not only enhances individual effectiveness but also contributes directly to organizational performance outcomes. The study recommends that the company implement structured soft-skills training programs and self-efficacy enhancement interventions through coaching and systematic feedback.
Co-Authors Abd. Hamid Fitri Hasnidar Iye, Risman JUMARDI kpi, Hayana Musmulyadi Musmulyadi Safrida Selviana Sarti