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All Journal Journal of Communication Studies J-CEKI
Kadek Dristiana Dwivayani
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Humanities Languange, Linguistic, Communication & Media Social Sciences

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Pola Komunikasi Guru Terhadap Siswa Down Syndrome di Sekolah Luar Biasa Negeri Kota Samarinda Ade Aulia Martha; Silviana Purwanti; Kadek Dristiana Dwivayani
Journal of Communication Studies Vol 2 No 1 (2022): JCS: Journal of Communication Studies
Publisher : Program Studi Komunikasi dan Penyiaran Islam, Fakultas Dakwah, Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/jcs.v2i1.1540

Abstract

Down syndrome experience mental retardation and have IQ scores below the average of normal people so that make teachers who teach in schools experience difficulty in communicate with students who experience down syndrome. Because of that, School teacher Outside Ordinary Samarinda City Country when teach student down syndrome use method communicate and teach differently with other teachers. This article arranged with objective for for analyze pattern teacher communication in process study teach child down syndrome di School Outside Ordinary Samarinda City State. Method writing article this use method studies case. As for the results studies show that the teacher does approach more formerly to students so that they can understand the ability of each student. Teacher teaching student down syndrome using verbal symbols (simple and gradual language) and non-verbal (gestures body, expression face, action, usage object physical). along with intense communication from environment school (teacher) then will give great influence for development students. As for the role of parents student in thing this is very important in guide and motivate her son when study at home.
Strategi Komunikasi Interpersonal dalam Penanganan Keluhan Peserta BPJS : Studi Kasus di Samarinda Nadia Lisna Dewi; Rina Juwita; Kheyene Molekandella Boer; Kadek Dristiana Dwivayani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.11044

Abstract

Penelitian ini menganalisis strategi komunikasi interpersonal yang digunakan oleh petugas informasi dalam menangani pengaduan peserta di BPJS Kesehatan Samarinda. Metode penelitian ini menggunakan deskriptif kualitatif dengan teknik pengumpulan data berupa wawancara mendalam terhadap dua petugas utama dan sebelas peserta, observasi, dokumentasi, dan survei kepuasan sederhana. Informan dipilih dengan teknik purposive sampling, dan data dianalisis menggunakan model interaktif Miles dan Huberman. Hasil penelitian menunjukkan bahwa terdapat lima elemen dominan dalam strategi komunikasi interpersonal: keterbukaan, empati, dukungan, sikap positif, dan kesetaraan. Meskipun sebagian petugas telah menunjukkan komunikasi yang jelas dan respons emosional yang baik, masih terdapat inkonsistensi dalam penerapan empati dan tindak lanjut keluhan. Penelitian ini menegaskan pentingnya praktik komunikasi yang konsisten dan berpusat pada manusia dalam pelayanan pengaduan publik. Temuan ini memberikan kontribusi terhadap teori komunikasi pelayanan publik dan menjadi dasar untuk pengembangan pelatihan komunikasi empatik dan partisipatif bagi petugas BPJS Kesehatan.
Co-Authors Ade Aulia Martha Kheyene Molekandella Boer Nadia Lisna Dewi Rina Juwita