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All Journal JIKE : Jurnal Ilmu Komunikasi Efek Journal of Communication Studies J-CEKI
Kadek Dristiana Dwivayani
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Humanities Languange, Linguistic, Communication & Media Social Sciences

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Pola Komunikasi Guru Terhadap Siswa Down Syndrome di Sekolah Luar Biasa Negeri Kota Samarinda Ade Aulia Martha; Silviana Purwanti; Kadek Dristiana Dwivayani
Journal of Communication Studies Vol 2 No 1 (2022): JCS: Journal of Communication Studies
Publisher : Program Studi Komunikasi dan Penyiaran Islam, Fakultas Dakwah, Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/jcs.v2i1.1540

Abstract

Down syndrome experience mental retardation and have IQ scores below the average of normal people so that make teachers who teach in schools experience difficulty in communicate with students who experience down syndrome. Because of that, School teacher Outside Ordinary Samarinda City Country when teach student down syndrome use method communicate and teach differently with other teachers. This article arranged with objective for for analyze pattern teacher communication in process study teach child down syndrome di School Outside Ordinary Samarinda City State. Method writing article this use method studies case. As for the results studies show that the teacher does approach more formerly to students so that they can understand the ability of each student. Teacher teaching student down syndrome using verbal symbols (simple and gradual language) and non-verbal (gestures body, expression face, action, usage object physical). along with intense communication from environment school (teacher) then will give great influence for development students. As for the role of parents student in thing this is very important in guide and motivate her son when study at home.
Strategi Komunikasi Interpersonal dalam Penanganan Keluhan Peserta BPJS : Studi Kasus di Samarinda Nadia Lisna Dewi; Rina Juwita; Kheyene Molekandella Boer; Kadek Dristiana Dwivayani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.11044

Abstract

Penelitian ini menganalisis strategi komunikasi interpersonal yang digunakan oleh petugas informasi dalam menangani pengaduan peserta di BPJS Kesehatan Samarinda. Metode penelitian ini menggunakan deskriptif kualitatif dengan teknik pengumpulan data berupa wawancara mendalam terhadap dua petugas utama dan sebelas peserta, observasi, dokumentasi, dan survei kepuasan sederhana. Informan dipilih dengan teknik purposive sampling, dan data dianalisis menggunakan model interaktif Miles dan Huberman. Hasil penelitian menunjukkan bahwa terdapat lima elemen dominan dalam strategi komunikasi interpersonal: keterbukaan, empati, dukungan, sikap positif, dan kesetaraan. Meskipun sebagian petugas telah menunjukkan komunikasi yang jelas dan respons emosional yang baik, masih terdapat inkonsistensi dalam penerapan empati dan tindak lanjut keluhan. Penelitian ini menegaskan pentingnya praktik komunikasi yang konsisten dan berpusat pada manusia dalam pelayanan pengaduan publik. Temuan ini memberikan kontribusi terhadap teori komunikasi pelayanan publik dan menjadi dasar untuk pengembangan pelatihan komunikasi empatik dan partisipatif bagi petugas BPJS Kesehatan.
IMPLEMENTASI DIFUSI INOVASI APLIKASI E-ULT SEBAGAI FASILITAS PELAYANAN PUBLIK DI UNIT LAYANAN TERPADU UNIVERSITAS MULAWARMAN Anjar Partini; Silviana Purwanti; Kadek Dristiana Dwivayani; Kezia Arum Sary
JIKE: Jurnal Ilmu Komunikasi Efek Vol 8 No 2 (2025): JUNI
Publisher : Prodi Ilmu Komunikasi, FISIP, Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jike.v8i2.7201

Abstract

Mulawarman University's Integrated Service Unit (ULT) serves as the main door for public services, integrating various services to improve service quality at Mulawarman University. One of the latest innovations is the implementation of online services through the E-ULT Application, which is designed to facilitate access and improve service efficiency. The purpose of this research is to analyze the implementation of E-ULT application innovation diffusion as a public service facility in the integrated service unit of Mulawarman University. This research uses a qualitative approach to explore the implementation process of the diffusion of innovation of the E-ULT Application as a public service facility and this research also uses the Diffusion of Innovation Theory proposed by Evertt M. Roger. Through in-depth analysis, this research identifies the factors that influence the adoption of the application, as well as the challenges faced in its implementation. This research shows that the use of the E-ULT Application at Mulawarman University has not been optimal due to the low digital literacy of human resources, as well as the assumption that the application is complicated. A strategy in the form of training and socialization is needed to increase the understanding and acceptance of the academic community towards this application.
Co-Authors Ade Aulia Martha Anjar Partini Kezia Arum Sary Kheyene Molekandella Boer Nadia Lisna Dewi Rina Juwita Silviana Purwanti